Arby's
23801 W Bluff Rd, Channahon
(815) 860-6645
Recent Reviews
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Used to be an Arby's fan
3 bad meals and I haven't been back
Atmosphere: 5
Food: 1
Service: 5
Arby’s — close to a 5, but that fry betrayal tho.
Swung by around 7:40 PM. No real line, in and out like I had backstage passes. Order was ready in maybe 6 minutes — quick enough to still be hungry.
Got the Angus Cheesesteak Sandwich Combo with a drink and fries. Let’s break it down:
➡️ Fries? 2/10. Tasted like they had a long night and got reheated for my sins. Dry, tired, no crunch, no love.
➡️ But the sandwich? Oh man. That bun was soaked in juicy steak vibes. Meat was tender, sauce on point. Honestly? Kinda stole the show. I almost clapped.
The place was clean, staff did their job — not overly friendly, but not grumpy either. Neutral vibes, which I’ll take.
Would I come back? Maybe. If my GPS gets sentimental and brings me here again 🙂
Rating? Solid 4. Would’ve been a 5 if the fries didn’t ghost me emotionally.
Atmosphere: 4
Food: 5
Service: 4
Why does it say it open 24 hours when they don't stay open 24 hours?
Clean place. Service was good. Easy to get on and off expressway.
Atmosphere: 5
Food: 5
Service: 5
Very rude very unprofessional not willing to satisfy customer telling me and my husband we should’ve said well done burger pink in the middle
Atmosphere: 1
Food: 1
Service: 1
Quick easy and tasty 👌
Atmosphere: 3
Food: 5
Service: 5
A bad day I suppose cause this facility is usually on top of things but today the menu screen isn’t working and 2 of the cokes I tried were just water. Oh and quit being so stingy with the napkins and dip sauce.
Atmosphere: 3
Food: 5
Service: 5
Messed up the order, had to wait another 7 minutes!
Burgers soso, more bun than burger.
Atmosphere: 2
Food: 2
Service: 3
I don't understand why the working staff is angry.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast and delicious! The employees are really up there on the customer service level!
Atmosphere: 5
Food: 5
Service: 5
The late shift of this 24 hours location struggles every time I come through. A beef, shake, and fries takes about 10-15 minutes, after 2-3 silence in the drive thru speaker. It is a truck stop location, and they'll park along the entrance/exit so getting in/out is always tricky
Atmosphere: 2
Food: 3
Service: 2
Food is fine but they don't accept online orders (at least as of now) and everything seems about 1$ overpriced. From what I could see the people making sandwiches had gloves but the guy putting the food in the bag didn't have gloves Not a huge deal but it's worth recognizing as the cleanliness of your food is extremely important
Went thru drive up and was told they were not taking orders for 5-10 min due to a shift change. It's late, not to many options out there this time of night, so I go in to Arby's to find out more. It turns out we have to wait for the manager to come in with the cash drawers. After 15 min I get my food which is not good. The only tasty thing I got was a milkshake. Won't be coming to this location again.
Atmosphere: 1
Food: 1
Service: 1
Very unprofessional
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