Arby's
23801 W Bluff Rd, Channahon
(815) 860-6645
Recent Reviews
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The staff greeted us warmly.
Absolutely bad attitude acted like they didn’t even wanna be bothered as for Arby sauce. They said sure get one ketchup in my bag with two potato cakes, and zero Arby sauce when I asked for them, they looked like they were completely appalled. I even asked them to do their job and roll their eyes at me at that guy with sunglasses at the drive-through ignorant, and the blonde who is picking her ear and playing with her hair. Absolutely tacky will not be back teach someone a lesson to a customer
Atmosphere: 1
Food: 4
Service: 1
The cashier’s behavior was very poor, and I hope you consider replacing her.
Atmosphere: 1
Food: 1
Service: 1
Used to be an Arby's fan
3 bad meals and I haven't been back
Atmosphere: 5
Food: 1
Service: 5
Arby’s — close to a 5, but that fry betrayal tho.
Swung by around 7:40 PM. No real line, in and out like I had backstage passes. Order was ready in maybe 6 minutes — quick enough to still be hungry.
Got the Angus Cheesesteak Sandwich Combo with a drink and fries. Let’s break it down:
➡️ Fries? 2/10. Tasted like they had a long night and got reheated for my sins. Dry, tired, no crunch, no love.
➡️ But the sandwich? Oh man. That bun was soaked in juicy steak vibes. Meat was tender, sauce on point. Honestly? Kinda stole the show. I almost clapped.
The place was clean, staff did their job — not overly friendly, but not grumpy either. Neutral vibes, which I’ll take.
Would I come back? Maybe. If my GPS gets sentimental and brings me here again 🙂
Rating? Solid 4. Would’ve been a 5 if the fries didn’t ghost me emotionally.
Atmosphere: 4
Food: 5
Service: 4
Why does it say it open 24 hours when they don't stay open 24 hours?
Clean place. Service was good. Easy to get on and off expressway.
Atmosphere: 5
Food: 5
Service: 5
Very rude very unprofessional not willing to satisfy customer telling me and my husband we should’ve said well done burger pink in the middle
Atmosphere: 1
Food: 1
Service: 1
Quick easy and tasty 👌
Atmosphere: 3
Food: 5
Service: 5
A bad day I suppose cause this facility is usually on top of things but today the menu screen isn’t working and 2 of the cokes I tried were just water. Oh and quit being so stingy with the napkins and dip sauce.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Messed up the order, had to wait another 7 minutes!
Burgers soso, more bun than burger.
Atmosphere: 2
Food: 2
Service: 3
I don't understand why the working staff is angry.
Atmosphere: 1
Food: 1
Service: 1
Fast and delicious! The employees are really up there on the customer service level!
Atmosphere: 5
Food: 5
Service: 5
The late shift of this 24 hours location struggles every time I come through. A beef, shake, and fries takes about 10-15 minutes, after 2-3 silence in the drive thru speaker. It is a truck stop location, and they'll park along the entrance/exit so getting in/out is always tricky
Atmosphere: 2
Food: 3
Service: 2
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