Got some free entertainment, someone took a car trailer through the drive thru and kept hitting one of the pillars that protect the menu and building.
Atmosphere: 5
Food: 5
Service: 5
Cheyenne Hale
ordered dq thru doordash. they hate doordash apparently. 6 piece chicken basket w lg fry barely any fries. same way with husbands fries. bottom of barrel type shit. order 2 lg cokes. didn’t get em. called to see if i could go get them instead told it was doordashes issue and that they r supposed to direct us to doordash? funny considering i have went gotten parts of my order that were not given out before from the same DQ. shitty.
Atmosphere: 1
Food: 3
Service: 2
Eye Fly
This chicken sandwich costs $7. The lettuce is brown and soggy like it’s a few weeks old. And the spoons I got for ice cream look like they melted.
Atmosphere: 3
Food: 1
Service: 5
Kathy Hefner
I always go through the drive thru.
Atmosphere: 5
Food: 5
Service: 5
Sean McClain
I really enjoying go to dairy Queen food is great and the people are nice
Julia Adducci
Terrible - too much socializing not enough working- food cold and not what I ordered
Atmosphere: 1
Food: 1
Service: 1
narendhar reddy
If “Grill Queen” was a title, Sara would own it. 👑🔥 DQ food just hits different when she’s cooking. And all the staff are outstanding 🫡
Atmosphere: 5
Food: 5
Service: 5
Dave Ballinger (Cliff Clifford)
good location
Atmosphere: 5
Food: 4
Service: 2
Donnie Sharp
Good food and service could be better
Atmosphere: 5
Food: 5
Service: 2
Jim Johnson
Love it there especially in the summer for a quick treat w family.
As Dairy Queen's go, this is a solid location. Great for random ice cream jaunts or a decent meal. They are often busy, especially during the Summer.
Food is prepared within the standards of what you'd expect from a Dairy Queen. I often get the chicken fingers basket and it's always on point.
The real draw is the friendly staff. No matter how busy it gets, the staff is always smiling and friendly.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chicken Strips, Pretzel Sticks with Zesty Queso
RLS
Friendly staff, quick service compared to the average dairy queen. Quality food, clean facility. Efficient drive thru.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Strawberry Sundae, Royal New York Cheesecake Blizzard Treat, Ice Cream Cone, Side of Fries, Chicken Sandwich
Quill Shot
Too expensive now
Penny
Always delicious BLIZZARDS!!! Always quick service and clean restaurants and restrooms.
Atmosphere: 5
Food: 5
Service: 5
Michelle
Dairy Queen used to be great. About 15 years ago. Since then it has been down hill. I overall gave two stars because the food is halfway decent. Overpriced but still decent. However, over the last few years I have received several wrong orders and management was no help fixing anything. I have received cold food countless times, a handful of times blizzards were basically half melted when they handed them over. All in all the only reason I continued to eat here was when I had a craving, or a gift card. Each time had some type of issue. Their app is also unreliable and often your orders won't go through but don't worry your card will still be charged.
The atomosphere is almost always chaotic. Most of the time alot of staff is just standing around while 1 or 2 teenagers run around trying to keep everything flowing. Management continues to be some of the rudest people you could ever interact with. They talk to you like you're 2 and basically any issue you could ever have will be met with ope well sorry can't help you. I'm definitely over the establishment and from now on will be making with drive to one of the mattoon locations, since the food and service is always better in mattoon.
If you ever decided to visit charleston dairy queen your best bet is to go before 2 pm. That way you have a better chance of getting fresh food and decent customer service.
Got some free entertainment, someone took a car trailer through the drive thru and kept hitting one of the pillars that protect the menu and building.
Atmosphere: 5
Food: 5
Service: 5
ordered dq thru doordash. they hate doordash apparently. 6 piece chicken basket w lg fry barely any fries. same way with husbands fries. bottom of barrel type shit. order 2 lg cokes. didn’t get em. called to see if i could go get them instead told it was doordashes issue and that they r supposed to direct us to doordash? funny considering i have went gotten parts of my order that were not given out before from the same DQ. shitty.
Atmosphere: 1
Food: 3
Service: 2
This chicken sandwich costs $7. The lettuce is brown and soggy like it’s a few weeks old. And the spoons I got for ice cream look like they melted.
Atmosphere: 3
Food: 1
Service: 5
I always go through the drive thru.
Atmosphere: 5
Food: 5
Service: 5
I really enjoying go to dairy Queen food is great and the people are nice
Terrible - too much socializing not enough working- food cold and not what I ordered
Atmosphere: 1
Food: 1
Service: 1
If “Grill Queen” was a title, Sara would own it. 👑🔥 DQ food just hits different when she’s cooking.
And all the staff are outstanding 🫡
Atmosphere: 5
Food: 5
Service: 5
good location
Atmosphere: 5
Food: 4
Service: 2
Good food and service could be better
Atmosphere: 5
Food: 5
Service: 2
Love it there especially in the summer for a quick treat w family.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
As Dairy Queen's go, this is a solid location. Great for random ice cream jaunts or a decent meal. They are often busy, especially during the Summer.
Food is prepared within the standards of what you'd expect from a Dairy Queen. I often get the chicken fingers basket and it's always on point.
The real draw is the friendly staff. No matter how busy it gets, the staff is always smiling and friendly.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chicken Strips, Pretzel Sticks with Zesty Queso
Friendly staff, quick service compared to the average dairy queen. Quality food, clean facility. Efficient drive thru.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Strawberry Sundae, Royal New York Cheesecake Blizzard Treat, Ice Cream Cone, Side of Fries, Chicken Sandwich
Too expensive now
Always delicious BLIZZARDS!!!
Always quick service and clean restaurants and restrooms.
Atmosphere: 5
Food: 5
Service: 5
Dairy Queen used to be great. About 15 years ago. Since then it has been down hill. I overall gave two stars because the food is halfway decent. Overpriced but still decent. However, over the last few years I have received several wrong orders and management was no help fixing anything. I have received cold food countless times, a handful of times blizzards were basically half melted when they handed them over. All in all the only reason I continued to eat here was when I had a craving, or a gift card. Each time had some type of issue. Their app is also unreliable and often your orders won't go through but don't worry your card will still be charged.
The atomosphere is almost always chaotic. Most of the time alot of staff is just standing around while 1 or 2 teenagers run around trying to keep everything flowing. Management continues to be some of the rudest people you could ever interact with. They talk to you like you're 2 and basically any issue you could ever have will be met with ope well sorry can't help you. I'm definitely over the establishment and from now on will be making with drive to one of the mattoon locations, since the food and service is always better in mattoon.
If you ever decided to visit charleston dairy queen your best bet is to go before 2 pm. That way you have a better chance of getting fresh food and decent customer service.
Atmosphere: 1
Food: 3
Service: 1
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