Waited over an hour for the food to be done after telling me it would only be 20 minutes. After that, I expected the food to taste good. The food was not good. Rib tips were way too tough and hard to chew. Won't go back.
Atmosphere: 1
Food: 1
Service: 1
Dorrel Bryant
Ordered online July 8th got the confirmation number and it says my order will be ready July 11th 11am so I called and no answer finally talked to someone two days later it was said I can come get my order next day I try to get it and no notice was left and they told me my order was cancelled after them telling me I can come get my order next kept getting the run around getting put on hold forever never got my order or refund $28.82 I showed my confirmation number and the money coming out my bank still nothing now I go down the street to Wilma's no more long waits.
Atmosphere: 1
Food: 3
Service: 2
Anwar Wells
This place has become a pit. Decided to give them another chance on a weekday and it was still horrible. Ordered a large tip online stated it will be ready in a hour get there 40 mins later order is ready gets home 5 mins away and its cold!!! Order just sitting on the side. Ordered a large tip that was covered with fries and the portion of ribs was very little and every tip had a huge bone. I could have just ordered a small tip. I will not be back here guess I will try the new spot in Matteson because the quality here is trash!!!!!
Keshia Kells
I did an online order for my client then we got the food the bread was molded and the chicken was soggy and when I called she told me I had to bring the food back why you think I would eat food exposed to mold instead of saying I’ll replace it never again first and only time drove all the way from Skokie
Food: 1
Tim Baker
Rib tips was hard maybe old and it took 20 minutes or 30 minutes to get some old dried up rib tips I will not recommend this place to anyone that atmosphere was pretty amazing because of the people that was there but the atmosphere customer service and management is flawed need to check your services that you put out and know it doesn't have access or handicap wheelchair people
Atmosphere: 3
Food: 1
Service: 2
jacob bynum
Waited in store for 2 hours and still have not received my food. Do not order from this location. Everything is unorganized and completely chaotic. I am waiting for a refund in the store and no one is coming to the window. I will never do business with this location again. I had to leave as no one would come back to the window to give me a refund. I had to write the order on a envelope requesting a refund. Order HEW 989. My order was supposed to be ready at 5pm and I walked out with nothing at 7pm.
Atmosphere: 1
Food: 1
Service: 1
Trina
I don’t know what happened to this place but the food is horrible!!!!! The sauce is nasty, the hot links were way overcooked and the tips taste terrible.
Atmosphere: 1
Food: 1
Service: 1
Alisa Hill
When I placed my order I was very specific about asking for crispy fries. With mixed sauce. Instead I got hot sauce soaked non crispy nearly raw fries. The meat was very fatty, not tender , nor was it hot . It tasted leftover and it had a lighter fluid liquid smoke flavor. Definitely not worth my $22.00 ( with a card fee) large tip. So sorry I wasted my time, money and gas on this disappointment. And that Cole slaw wasn't Cole slaw -ing at all! Pit stop is the pits. And no air in the lobby. Can't see this place open for much longer . They take you thru a lot of drama for your card payment like the food is so good!
Cheria Clemons
Tonight, I ordered a catfish fillet dinner which I asked to have fried hard with lemon pepper seasoning. Instead, what I received was very soggy pieces of fish that fell apart, including the breading, each time I attempted to pick it up. The fish also.smelled and tasted unfresh. In addition, my meal was missing the hush puppies. When I called to respectfully express my dissatisfaction with the meal, I was informed that they ran out of hush puppies and that although Ii asked for fish fried hard, the cook makes it the way he or she chooses. The worker made no attempt to make the situation right. I have been a customer for years in spite of the inconsistent service I've received over the years. I make it a point to support black owned businesses. However, this is the final straw with Chicago Pit Stop. I will not be returning.
I’m not sure what’s going on or is there a chance of staff but this place is becoming to be the worst ever in Chicago Heights. I placed an order for my food, a large tip, and I receive a large plate of neck bone! The lack of understanding and empathy from the so-called manager, Britney who answers the phone was tasteless And concerning to me to be the face of this establishment, I recommend if you order your food you better check your food before you leave because of my busy schedule I reported my dissatisfaction of the food the next day and was given the worst attitude ever. I spent hundreds of dollars here a month on food, but they just lost a customer on my end. Owner needs to change his dental staff immediately.
Atmosphere: 5
Food: 1
Service: 1
Tiffany Manley
This is usually my go to spot for turkey tips but today it was terrible!!! The meat was so tuff and burnt. I wish I would’ve looked at my food before I pulled off and asked them would you eat this? It was completely trash! With the inflation rate Chicago pit stop should be ashamed to serve customers food like this. I will not be recommending or returning here any time soon.
Food: 1
Debra Davidson
Food is awesome
Atmosphere: 5
Food: 5
Service: 5
T Jeffries
The turkey tips were dry and tough, and they looked like they had been sitting out for days. Definitely the worst turkey tips I've ever had at a rib joint.
Everything was perfect no complaints
Atmosphere: 5
Food: 5
Service: 5
Waited over an hour for the food to be done after telling me it would only be 20 minutes. After that, I expected the food to taste good. The food was not good. Rib tips were way too tough and hard to chew. Won't go back.
Atmosphere: 1
Food: 1
Service: 1
Ordered online July 8th got the confirmation number and it says my order will be ready July 11th 11am so I called and no answer finally talked to someone two days later it was said I can come get my order next day I try to get it and no notice was left and they told me my order was cancelled after them telling me I can come get my order next kept getting the run around getting put on hold forever never got my order or refund $28.82 I showed my confirmation number and the money coming out my bank still nothing now I go down the street to Wilma's no more long waits.
Atmosphere: 1
Food: 3
Service: 2
This place has become a pit. Decided to give them another chance on a weekday and it was still horrible. Ordered a large tip online stated it will be ready in a hour get there 40 mins later order is ready gets home 5 mins away and its cold!!! Order just sitting on the side. Ordered a large tip that was covered with fries and the portion of ribs was very little and every tip had a huge bone. I could have just ordered a small tip. I will not be back here guess I will try the new spot in Matteson because the quality here is trash!!!!!
I did an online order for my client then we got the food the bread was molded and the chicken was soggy and when I called she told me I had to bring the food back why you think I would eat food exposed to mold instead of saying I’ll replace it never again first and only time drove all the way from Skokie
Food: 1
Rib tips was hard maybe old and it took 20 minutes or 30 minutes to get some old dried up rib tips I will not recommend this place to anyone that atmosphere was pretty amazing because of the people that was there but the atmosphere customer service and management is flawed need to check your services that you put out and know it doesn't have access or handicap wheelchair people
Atmosphere: 3
Food: 1
Service: 2
Waited in store for 2 hours and still have not received my food. Do not order from this location. Everything is unorganized and completely chaotic. I am waiting for a refund in the store and no one is coming to the window. I will never do business with this location again. I had to leave as no one would come back to the window to give me a refund. I had to write the order on a envelope requesting a refund. Order HEW 989. My order was supposed to be ready at 5pm and I walked out with nothing at 7pm.
Atmosphere: 1
Food: 1
Service: 1
I don’t know what happened to this place but the food is horrible!!!!! The sauce is nasty, the hot links were way overcooked and the tips taste terrible.
Atmosphere: 1
Food: 1
Service: 1
When I placed my order I was very specific about asking for crispy fries. With mixed sauce. Instead I got hot sauce soaked non crispy nearly raw fries. The meat was very fatty, not tender , nor was it hot . It tasted leftover and it had a lighter fluid liquid smoke flavor. Definitely not worth my $22.00 ( with a card fee) large tip. So sorry I wasted my time, money and gas on this disappointment. And that Cole slaw wasn't Cole slaw -ing at all! Pit stop is the pits. And no air in the lobby. Can't see this place open for much longer . They take you thru a lot of drama for your card payment like the food is so good!
Tonight, I ordered a catfish fillet dinner which I asked to have fried hard with lemon pepper seasoning. Instead, what I received was very soggy pieces of fish that fell apart, including the breading, each time I attempted to pick it up. The fish also.smelled and tasted unfresh. In addition, my meal was missing the hush puppies. When I called to respectfully express my dissatisfaction with the meal, I was informed that they ran out of hush puppies and that although Ii asked for fish fried hard, the cook makes it the way he or she chooses. The worker made no attempt to make the situation right. I have been a customer for years in spite of the inconsistent service I've received over the years. I make it a point to support black owned businesses. However, this is the final straw with Chicago Pit Stop. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’m not sure what’s going on or is there a chance of staff but this place is becoming to be the worst ever in Chicago Heights. I placed an order for my food, a large tip, and I receive a large plate of neck bone! The lack of understanding and empathy from the so-called manager, Britney who answers the phone was tasteless And concerning to me to be the face of this establishment, I recommend if you order your food you better check your food before you leave because of my busy schedule I reported my dissatisfaction of the food the next day and was given the worst attitude ever. I spent hundreds of dollars here a month on food, but they just lost a customer on my end. Owner needs to change his dental staff immediately.
Atmosphere: 5
Food: 1
Service: 1
This is usually my go to spot for turkey tips but today it was terrible!!! The meat was so tuff and burnt. I wish I would’ve looked at my food before I pulled off and asked them would you eat this? It was completely trash! With the inflation rate Chicago pit stop should be ashamed to serve customers food like this. I will not be recommending or returning here any time soon.
Food: 1
Food is awesome
Atmosphere: 5
Food: 5
Service: 5
The turkey tips were dry and tough, and they looked like they had been sitting out for days. Definitely the worst turkey tips I've ever had at a rib joint.
Atmosphere: 2
Food: 1
Service: 3
Great service great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rib Tip Dinner
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