I placed a order for a mango pineapple refresher. It's good
Atmosphere: 3
Food: 3
Service: 3
Bill Shapkauski
Baskin Robbins icecream is always good.
Atmosphere: 4
Food: 5
Service: 5
stephen greaves
Didn't have the drinks advertised on their door and then when I went to a location that did have it a medium drink was $10 completely absurd and then they were rude about it
Atmosphere: 1
Food: 1
Service: 1
Arielle Etheridge
A very nasty location with very nasty and rude employees. Upon entering, there were no greetings, which I'm not bothered by. A sales representative at the counter with a bull ring on her nose gave nasty looks, acted as if taking an order was not for her to do, and was just all around disgraceful. One, it's disgusting to serve in this industry with things floating from the nose, which can fall into food items. Two, the way the food items purchased were handled occurred in a nasty way. No gloves when grabbing the items after using the PC device and those long nails were unsanitary.
There were several other young females in the establishment who just stood around on their phones when others needed assistance. Not a good look. I understand that the food industry isn't a happy industry, but hiring happy individuals would be a step up to making the establishment happier and brighter. The energy was so dull, dead, and very uninviting.
The health inspectors need to come and policies need to be put in place.
Giselle, do better dear.
Atmosphere: 1
Food: 2
Service: 1
Kierra Jones
If I could give 0 stars I would! Absolutely horrible service the lady at the window on 6/6 between 12-1 was rude and had an attitude. I ordered to $6 meal deals for my daughter and I and nothing was made to order. I asked her to remake the sandwiches because I could tell they were not fresh and she causing an even bigger attitude. Eventually she took it back but then handed me the same sandwiches. I told them I would wait for fresh ones and they didn’t care. At this point t I didn’t want to argue and just took what they gave. I got home to eat and me and my daughter are now 30 minutes later feeling queasy. Both our stomach hurt. We couldn’t even finish the food. Please don’t come here! Idk how they continue to thrive. 🤦🏾♀️ I want a full refund and i have reported them! Oh and the coffee is nothing but syrup!! Like where was the coffee in my ice coffee
Atmosphere: 1
Food: 1
Service: 1
william neering
Picked up a quick breakfast sandwich, service was very rushed.
Atmosphere: 3
Food: 3
Service: 3
Empress Ventress
Horrible customer service. Great ice cream selections. The only place with black walnut but they are rude and put my sundae in a bag upside down. I didn't trust eating it after the nasty encounter in the drive- thru so I went and had it remade inside in front of me. Dang it if the sundae wasn't in the bag sideways 😒
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Iced Macchiato
Victor Baird
Refreshed modern look
Atmosphere: 5
Food: 5
Service: 5
mariah fonseca
I’m really disappointed!! Regardless of the measurements if I want light ice , they shouldn’t make the drink half way. They should still fill up the cup and not make it so watery with ice!!! So because I wanted light ice this is what I got!! It’s disappointing !! Starbucks never does this and wish Dunkin’ Donuts would really stop ruining the fact I want to get coffee from here!! But when they make drinks like this, i really don’t think any one want their coffee like this !!!
Kristen Reed
We pulled to the drive through tonight at 9:58. Took forever to order,then a guy came out put the garbage can in driveway so we can't move anywhere went back inside for another 2 mins then came back and said they r closed? Really. After all that. Apparently they close at 10 yet we were there before the time. Very rude,never will be coming here again. Shame shame.
The Indian woman working the drive-thru at this location consistently seems to have an attitude. While I completely understand that everyone can have an off day now and then, it feels as though every time I visit, she’s always dealing with some issue or expressing frustration. It can be quite off-putting and makes the experience less enjoyable. I value good customer service, and I believe it really sets the tone for a positive interaction. Because of this ongoing experience, I think I’ll start going to the Dunkin' Donuts on 394 instead, where the customer service has consistently been much better. I appreciate being greeted with a friendly demeanor and a positive attitude, and it makes all the difference in my day.
Atmosphere: 2
Food: 4
Service: 1
Rudy “Rudogg” Moreno
12/5/24 Today's order was fine. ....
Previous post I have been going here since I was a lil one. I remember when the donuts were bigger with more fillings. Now I still have gone here because its the closest cofee place in town. I noticed the quality right away when the new managment took over. Recently its gotten really bad. The... I guess managers treat the ladies that work there pretty bad, snappin fingers, I actually heard them call one of the girls "stupid". I finally stopped going here when I saw the "manager" sneeze on the donuts and that was the last straw. Oh and by the way prices are outragoes prices for horrible service. Star bucks in homewood actually has cheaper prices on some stuff.
Atmosphere: 5
Food: 5
Service: 5
Ronald Alvarado
The order they gave me was not mine
Service: 1
rachael Schultz
Every time i decide to go here instead of Beecher or monee my coffee taste terrible like if i could give 0 stars i would when all the good and seasoned people left all the good coffee left too like this is stupid and now I’m wasting money I should have just drove further
Atmosphere: 1
Food: 1
Service: 1
Daniel Sierra
I love coming here with my kids, they always ask for donuts. Nothing more to say other than it's a good Dunkin, fresh donuts and friendly staff.
I placed a order for a mango pineapple refresher. It's good
Atmosphere: 3
Food: 3
Service: 3
Baskin Robbins icecream is always good.
Atmosphere: 4
Food: 5
Service: 5
Didn't have the drinks advertised on their door and then when I went to a location that did have it a medium drink was $10 completely absurd and then they were rude about it
Atmosphere: 1
Food: 1
Service: 1
A very nasty location with very nasty and rude employees. Upon entering, there were no greetings, which I'm not bothered by. A sales representative at the counter with a bull ring on her nose gave nasty looks, acted as if taking an order was not for her to do, and was just all around disgraceful. One, it's disgusting to serve in this industry with things floating from the nose, which can fall into food items. Two, the way the food items purchased were handled occurred in a nasty way. No gloves when grabbing the items after using the PC device and those long nails were unsanitary.
There were several other young females in the establishment who just stood around on their phones when others needed assistance. Not a good look. I understand that the food industry isn't a happy industry, but hiring happy individuals would be a step up to making the establishment happier and brighter. The energy was so dull, dead, and very uninviting.
The health inspectors need to come and policies need to be put in place.
Giselle, do better dear.
Atmosphere: 1
Food: 2
Service: 1
If I could give 0 stars I would! Absolutely horrible service the lady at the window on 6/6 between 12-1 was rude and had an attitude. I ordered to $6 meal deals for my daughter and I and nothing was made to order. I asked her to remake the sandwiches because I could tell they were not fresh and she causing an even bigger attitude. Eventually she took it back but then handed me the same sandwiches. I told them I would wait for fresh ones and they didn’t care. At this point t I didn’t want to argue and just took what they gave. I got home to eat and me and my daughter are now 30 minutes later feeling queasy. Both our stomach hurt. We couldn’t even finish the food. Please don’t come here! Idk how they continue to thrive. 🤦🏾♀️ I want a full refund and i have reported them! Oh and the coffee is nothing but syrup!! Like where was the coffee in my ice coffee
Atmosphere: 1
Food: 1
Service: 1
Picked up a quick breakfast sandwich, service was very rushed.
Atmosphere: 3
Food: 3
Service: 3
Horrible customer service. Great ice cream selections. The only place with black walnut but they are rude and put my sundae in a bag upside down. I didn't trust eating it after the nasty encounter in the drive- thru so I went and had it remade inside in front of me. Dang it if the sundae wasn't in the bag sideways 😒
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Iced Macchiato
Refreshed modern look
Atmosphere: 5
Food: 5
Service: 5
I’m really disappointed!! Regardless of the measurements if I want light ice , they shouldn’t make the drink half way. They should still fill up the cup and not make it so watery with ice!!! So because I wanted light ice this is what I got!! It’s disappointing !! Starbucks never does this and wish Dunkin’ Donuts would really stop ruining the fact I want to get coffee from here!! But when they make drinks like this, i really don’t think any one want their coffee like this !!!
We pulled to the drive through tonight at 9:58. Took forever to order,then a guy came out put the garbage can in driveway so we can't move anywhere went back inside for another 2 mins then came back and said they r closed? Really. After all that. Apparently they close at 10 yet we were there before the time. Very rude,never will be coming here again. Shame shame.
Restaurantji Recommends
The Indian woman working the drive-thru at this location consistently seems to have an attitude. While I completely understand that everyone can have an off day now and then, it feels as though every time I visit, she’s always dealing with some issue or expressing frustration. It can be quite off-putting and makes the experience less enjoyable. I value good customer service, and I believe it really sets the tone for a positive interaction. Because of this ongoing experience, I think I’ll start going to the Dunkin' Donuts on 394 instead, where the customer service has consistently been much better. I appreciate being greeted with a friendly demeanor and a positive attitude, and it makes all the difference in my day.
Atmosphere: 2
Food: 4
Service: 1
12/5/24 Today's order was fine. ....
Previous post
I have been going here since I was a lil one. I remember when the donuts were bigger with more fillings. Now I still have gone here because its the closest cofee place in town. I noticed the quality right away when the new managment took over. Recently its gotten really bad. The... I guess managers treat the ladies that work there pretty bad, snappin fingers, I actually heard them call one of the girls "stupid". I finally stopped going here when I saw the "manager" sneeze on the donuts and that was the last straw. Oh and by the way prices are outragoes prices for horrible service. Star bucks in homewood actually has cheaper prices on some stuff.
Atmosphere: 5
Food: 5
Service: 5
The order they gave me was not mine
Service: 1
Every time i decide to go here instead of Beecher or monee my coffee taste terrible like if i could give 0 stars i would when all the good and seasoned people left all the good coffee left too like this is stupid and now I’m wasting money I should have just drove further
Atmosphere: 1
Food: 1
Service: 1
I love coming here with my kids, they always ask for donuts. Nothing more to say other than it's a good Dunkin, fresh donuts and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
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