Gloria Jean's Coffees Chicago Ridge Mall

I must’ve missed the memo that empty cups are now a protected commodity. I come here all the time when i’m at the mall to buy chillers but today I made the mistake of asking if I could PURCHASE a small empty cup. Not beg for one. Not sneak one. Literally pay. But no, the girl with the red hair was clearly on a power trip, proudly shutting down every reasonable offer I made. I didn’t realize asking to pay for an empty cup was such a bid deal.

This wasn’t about policy, it was about power tripping over a cup. If the staff can’t handle a simple, respectful request without making the customer feel like a burden, I’m more than happy to take my money somewhere else. Plenty of other spots in the mall that actually value the people who keep them in business.

Atmosphere: 1

Little pricy but decent enough food. They offer free samples a lot. My wife and I ate here a couple times. It’s something to do in the mall. Wish they offered discounts or deals though. Like I said just a bit pricy

Atmosphere: 5

Food: 4

Service: 5

They have always been excited to help and although I am not a true coffee person, I really like theirs.

Food: 5

Service: 5

I've come for YEARS paying your obscene pricing for your coffee and thoroughly enjoying it . However , today I came and simply asked for a cup of water to be told you don't give cups of water .... What kind of establishment that charges what you do can't give a cup of water out ? ....... Like what?

Atmosphere: 1

Food: 1

Service: 1

I got a mug for my fiancée here she really liked it and I often get coffee here nearly every time I come here the coffee ALWAYS tastes good!! I recommend what I usually get which is a vanilla iced latte doesn't matter what season it is iced latte on top forever!

Atmosphere: 5

Food: 5

Service: 5

I only ordered a hot chocolate, but it was good.

Atmosphere: 5

Food: 5

Service: 5

Come back to

Atmosphere: 5

Food: 5

Love coming here, never disappointed with my drink and the staff are super friendly

Atmosphere: 5

Food: 5

Service: 5

Nice little pick me up full of flavor this morning. Staff was friendly and helpful.

Atmosphere: 4

Food: 5

Service: 5

Good coffee & Tea. Also there are tables to sit & sip your coffee w cake 🥰

In general, I think Gloria Jean coffee is too sweet tasting, but I decided to give this location a try and I'm very glad I did. The breakfast food was DELICIOUS and the lady at the counter was so sweet!

Atmosphere: 5

Food: 5

Service: 5

Gloria Jean's at this mall is one of my favorite touches. I stop here every time, I visit this mall for years. Always left as happy customers with tasty coffee.I also love their display of mugs.

Atmosphere: 5

Somebody teach that black girl at the register some nice manners. You don’t go wrestling with customers over how they like their coffee just because “you’ve never seen someone have a coffee like that” and keep your opinion for yourself! Ever been to Starbucks?!? The other one in the back making a coffee was wonderful. The coffee tasted good though.

Atmosphere: 1

Food: 5

Service: 1

Coffee was not all that great not the worst not the best just blah

It's an okay spot in the mall to get a tasty treat or drink. I really love the large variety of cups and mugs. Customer service is okay, too bad they don't pay attention to what they charge you for. Beware, I was overcharged for a pound cake I didn't take. I tried to connect someone about a refund for my overcharge, but I've had no luck yet. Double check your orders before they run your card.

Atmosphere: 3

Food: 3

Service: 1