Shortstops Grill & Bar

I am writing to share feedback regarding my experience at your bar on Saturday, January 10th, around midnight. This was my first visit in quite some time, and while there were positives, there were also some service issues I felt should be brought to your attention.

When I arrived, I entered through the front door and went directly to the bar. There were three people behind the bar—an older gentleman (who I believe may be the owner) and two blonde female bartenders (one wearing jeans and a white T-shirt, and the other wearing jeans, an open-back tank top, and visible back tattoos).
I stood at the bar for approximately five minutes without any acknowledgment. During that time, I made eye contact, said “excuse me,” and waved to get attention, but received no response. I eventually walked to the opposite side of the bar near the opening used by staff to enter and exit, and within two minutes I was finally acknowledged.

I ordered a Moscow Mule with light ice, but the drink I received had no ice and was warm. I returned to request ice but did not receive assistance.

I arrived with a friend who also stood at the bar without acknowledgment. She was only served when I went back to the opening area to get someone’s attention. At one point, another customer—an older gentleman—felt compelled to give her one of his beers due to the lack of service. The male behind the bar remained engaged in conversation with another patron and never acknowledged her.

That said, I do want to highlight some positive aspects of the visit. The band sounded great and had an excellent choice of music. The atmosphere was loud, which I understand is expected for some bars, and it was clear there were many locals and regulars present. The patrons we interacted with were very friendly, and my friend ended up having a pleasant conversation and playing a game of bags with another couple, which was a good experience as well.

I understand the bar may have been busy, especially with the Bears game earlier and the band finishing their set. However, basic customer service—such as scanning the bar, acknowledging guests, or letting customers know you’ll be with them shortly—goes a long way. Ignoring customers who are clearly waiting creates a poor impression and discourages repeat visits.

I wanted to share this feedback in hopes it helps improve future customer experiences. Your establishment clearly has a strong local following and a great atmosphere, but improved service would make a significant difference.
Thank you for your time.

Atmosphere: 4

Service: 2

Great food

Atmosphere: 4

Food: 5

Service: 4

The food was phenomenal. The two star rating stems from the service I received from the bartender and the atmosphere she created. I visited for the first time on a Friday afternoon for lunch, and the short blonde female bartender had such an attitude. She was sitting down, was on her phone, would get irritated and cop an attitude when myself or the other three patrons needed something. I love dive bars but not when the bartender is beyond rude to the four people in an otherwise empty bar. It left a bad taste in my mouth for wanting to return with colleagues for our Friday lunches out of office.

Atmosphere: 1

Food: 5

Service: 1

Great local sports bar & grill. Nice people, good service considering we were there on a night when they had live music by the PriSSillas. It was crowded but they had a few open extra rooms where we could sit, listen to the music, and order food off their pub style menu. I had to Shortstop burger, a double Swiss and mushroom burger with bacon and a very interesting Special sauce (I think it's bbq sauce mixed with mayo) that works well with the char broiled burgers. Overall a very nice evening.

Atmosphere: 5

Food: 5

Service: 5

60 construction workers , 1 female bar tender....anyone have a calculator? This a difficult equation....

Atmosphere: 2

Food: 2

Service: 2

This was my first time being there, and to me, it's more of an older crowd, like back in the day of a tavern, not so much a younger crowd. Plenty of TVs and gambling games.

Atmosphere: 3

Food: 3

Service: 5

Nice outdoor patio, gaming area and decently priced drinks. $20 bucket of Modelo

Cool atmosphere cool chill people little patio low key.

One of the best ‘first times’ I have ever had. The atmosphere is so relaxed, nonchalant, etc. The food exceeds the expectations and thus far such a great time. Thanks!

Bags, beer, darts and slots. Could use some updates

Thank you to bartenders Kelly & Abby for giving swift and efficient service throughout this busy and eventful Friday night. And to Emcee Brian / Bryan 🫶🏼 along with the other two, for providing a safe space for us to enjoy ourselves after a long day of work and whatever else we gotta deal with. This was our first visit at Shortstops and we had such a great time here thanks to the good vibes the rest of the clientele & staff provided 💚 will definitely be back here soon to enjoy ourselves again

Atmosphere: 5

Service: 5

My kind of place

Horrible service

Atmosphere: 1

Food: 1

Service: 1

Friendly, comfortable, fun

Atmosphere: 5

Service: 5

My second home lol love this place

Atmosphere: 5

Food: 5

Service: 5