Wetzel's Pretzels

So glad you are in the mall. It would be nice if you offered combos and little better prices or specials. Otherwise everything was great and all the pretzels were available and your employees were making more while I was standing in line. Keep up the great work!! 👏👏👏

Atmosphere: 5

Food: 5

Service: 5

It is 11:35 am and no pretzels are ready! The Mall opens at 11. Waste of time.

Just left there and the man tried to give me pretzels that are black in the bottom. I explained that they were burnt and he wanted to debate me vs giving me ones that weren’t. Never spending money there again. The ‘manager’ on duty Alonso could care less and laughed it off. Unfortunate for the owner of this business since it used to be a staple when we went to the mall . Now I’ll be sure to spend my money at the other pretzel shop.

Atmosphere: 1

Food: 1

Service: 1

Pretzels are OK. Dark skinned young lady with dread locs or twist should work on her customer service skills and learn how to provide a better experience.

Literally makes ZERO sense having the guy at the beggining of the line ask for orders when its nowhere near cash register. Blue shirt manager is over here shouting in front of everyone for their order. Also can’t get a simple order right. So inefficient!!!

I recently visited and was disappointed with the overall experience. The service was slow and the servers seemed uninterested in providing good customer service. when the food finally arrived, it was not hot and fresh as it should have been. The pizza was cold and missing toppings, and the pretzel was excessively oily and not fresh. Overall, I was not impressed and would not recommend this restaurant to others. There are many other dining options in the area that offer better food and service at a comparable price."

Just got cinnamon pretzels and it was too hard the kids couldn’t eat them. The girls work there were so mean they didn’t exchange them. They are not fresh !!!

The dog bites( hot dog bites ) are delicious

Always fresh. The the hotdogs and pepperoni are all-beef!

Love their pretzels!!

When it is fresh, it is AMAZING! I can never say no to a hot pretzel. But one thing about them. If they are not super fresh it will make a big difference.

The guy at the cashier is beyond slow, I don't think he has a high school diploma or something because i just never seen someone take so long to get 2 orders in, was in line for 10+ minutes & i just walked away because its a pretzel place...

Delicious and fresh

Fresh, Fast

Poor customer service and rude staff never smile or show positive vibes. They don't know how to communicate with their customers.