Employees need to work on acknowledging customers. They simply stare at you/ignore you while you wait at the cash register, waiting to place an order.
Atmosphere: 4
Food: 5
Service: 1
Patry Sterling
Worst Wendy's I ever had in my life! Disgustingly dry burger. I assume it was microwaved more than once, or maybe too long. It didn't taste or smell like a Wendy's burger. Not only was the burger dry as the desert, the entire sandwich was dry. I don't think there was any sauce on it. If there was, it was it was a tiny dab. There was one onion slice on it. I don't understand why it was so bad. Just horrible. I tossed it. Couldn't eat it.
Sobeida Santiago
This store is always very clean! Mia is the nicest person I’ve ever dealt with at this location. Thank you for your kindness and patience
Atmosphere: 5
Food: 5
Service: 5
Mike James
Didn't get my 8 dollar spicy chicken sandwich or anything in the side for my chili. And apparently the phones don't work or employees haven't been trained on how to use them. Love Wendy's I'm the guy who orders lg chili w 10 packs of crackers. 10pm sat nov 1.
Eurythion Centaurus (Saggitarius Rex)
Drive thru. Got my boys some chicken nuggets. Service was fast efficient
Atmosphere: 4
Food: 5
Service: 5
Jimmy Ng
Customer service today was A++. Plus they have cold foam coffee!
Atmosphere: 5
Food: 5
Service: 5
S
Great restaurant!
Atmosphere: 5
Food: 5
Service: 5
Bree Wilson
August 9th 2025 Around 8:45am, I Waited For The Cicero Bus In This Location. Was Approached By Maria The Store Manager and Was Told That I Couldn’t Sit Inside The Store Without Ordering At Which Point I Began Recording. I Agreed That I Would By A Breakfast Combo In Order To Maintain My Shelter From The Hot Sun. I Approached The Counter All While Still Recording and Waited To Be Serviced. She Just Stood There Looking At Me Blankly So I Asked If She Could Take My Order. To That She Responded “Huh” As If She Couldn’t Understand. I Asked Again In a Slower Louder Manor and She Then Became Offended and Said I Was Being Hostile With Her. I Informed Her That I Was Recording Our Entire Interaction And At That Point She Became Enraged. Telling That I Couldn’t Record Throwing Her Hands At Me and Saying I Had To Get Out and That She Was Calling The Police Because She Didn’t Want To Be Recorded. At This Point I Reminded Her That In The State Of Illinois Is It Lawful and Legal For Me To Record Anyone On A Clock and In Uniform On a Job! She Then Called The Cicero Police Faking An Emergency Telling Them That I’m Hostile and That She Is Scared And Come Quick! Why Because I’m Black? I Literally Weigh 108lbs At 30 years old! What Threat Did I Pose By Recording and Trying To Purchase a Meal? Once They Arrived She Then Tried To Have Me Banned From The Property Which Took Up Almost An Hour and 30 Minutes Of My Day and Caused Me To Miss So Much. I Was So Stressed Out and Embarrassed By The Manager Of This Location and I Hope She Is Fired Once Corporate Reviews The Footage and See What Kind Of People They Hire!
Atmosphere: 1
Food: 1
Service: 1
Nikki Peoples
Manager and employees are very rude Manager do not take care of her customers Employees refuse to give their names So unfortunately, I had to take a picture
Atmosphere: 1
Food: 1
Service: 1
Aaliyah Nix
Katherine was great. My food didn’t come out great but she did want she felt was needed to satisfy me. Definitely deserves some recognition
Asked for a bunch of cesar salads, nuggets, and a sandwich. They asked what sauce I wanted. Drive all the way home to realize the chicken is not fully cooked, full of cartilage on every piece. NO SALAD DRESSING!!!! no bbq. Fries over burnt and cold. Salads all over the place and not the best tasting ingredients. 3rd time they don't put everything in the bag. 3 strikes, they're out!! People there can't do their job. Maybe that's why they work there and not a better place! Nasty! Never going back.
Arturo Duarte
They seemed nice, all I did was tell them I had a mobile order and it was a few items so they had me wait past the drive thru window. Found a hair on my food though, I'd give them a better rating if it wasn't for that.
Food: 2
Service: 5
Recommended dishes: Wendy’S Crispy and Spicy Chicken Nuggets
Vretta Taylor (Retta)
Love the Bigger Bags.
Atmosphere: 5
Food: 5
Service: 5
Vanessa V
Rude staff at the window. Food was stale. Wouldve given more stars if the food wasnt disgusting but rude customer service should've given me a heads up as to what to expect from this location.
Gita Mawarsih
I did my mobile order. Didn't get in their system. They did not even apologize. I need it fast. I was all smiley and nice... Waited for more than 30 minutes. The rude lady told me there's only 1 order in the morning and somebody already picked it up at 11 am. I told her, didn't you see in my receipt (that she has been seeing for 2-3 times) already? I just ordered it. Finally the rude lady gave me my order. She didn't even believe me, just walked away, like omg it's on the apps. Why would I even lied when it's just $6 and I always ordered it cause it's the fastest one... I even showed them the receipt. The lady was probably their spv/ manager. Don’t bother to come here.
Employees need to work on acknowledging customers. They simply stare at you/ignore you while you wait at the cash register, waiting to place an order.
Atmosphere: 4
Food: 5
Service: 1
Worst Wendy's I ever had in my life! Disgustingly dry burger. I assume it was microwaved more than once, or maybe too long. It didn't taste or smell like a Wendy's burger. Not only was the burger dry as the desert, the entire sandwich was dry. I don't think there was any sauce on it. If there was, it was it was a tiny dab. There was one onion slice on it. I don't understand why it was so bad. Just horrible. I tossed it. Couldn't eat it.
This store is always very clean! Mia is the nicest person I’ve ever dealt with at this location. Thank you for your kindness and patience
Atmosphere: 5
Food: 5
Service: 5
Didn't get my 8 dollar spicy chicken sandwich or anything in the side for my chili. And apparently the phones don't work or employees haven't been trained on how to use them. Love Wendy's I'm the guy who orders lg chili w 10 packs of crackers. 10pm sat nov 1.
Drive thru. Got my boys some chicken nuggets. Service was fast efficient
Atmosphere: 4
Food: 5
Service: 5
Customer service today was A++. Plus they have cold foam coffee!
Atmosphere: 5
Food: 5
Service: 5
Great restaurant!
Atmosphere: 5
Food: 5
Service: 5
August 9th 2025 Around 8:45am, I Waited For The Cicero Bus In This Location. Was Approached By Maria The Store Manager and Was Told That I Couldn’t Sit Inside The Store Without Ordering At Which Point I Began Recording. I Agreed That I Would By A Breakfast Combo In Order To Maintain My Shelter From The Hot Sun. I Approached The Counter All While Still Recording and Waited To Be Serviced. She Just Stood There Looking At Me Blankly So I Asked If She Could Take My Order. To That She Responded “Huh” As If She Couldn’t Understand. I Asked Again In a Slower Louder Manor and She Then Became Offended and Said I Was Being Hostile With Her. I Informed Her That I Was Recording Our Entire Interaction And At That Point She Became Enraged. Telling That I Couldn’t Record Throwing Her Hands At Me and Saying I Had To Get Out and That She Was Calling The Police Because She Didn’t Want To Be Recorded. At This Point I Reminded Her That In The State Of Illinois Is It Lawful and Legal For Me To Record Anyone On A Clock and In Uniform On a Job! She Then Called The Cicero Police Faking An Emergency Telling Them That I’m Hostile and That She Is Scared And Come Quick! Why Because I’m Black? I Literally Weigh 108lbs At 30 years old! What Threat Did I Pose By Recording and Trying To Purchase a Meal? Once They Arrived She Then Tried To Have Me Banned From The Property Which Took Up Almost An Hour and 30 Minutes Of My Day and Caused Me To Miss So Much. I Was So Stressed Out and Embarrassed By The Manager Of This Location and I Hope She Is Fired Once Corporate Reviews The Footage and See What Kind Of People They Hire!
Atmosphere: 1
Food: 1
Service: 1
Manager and employees are very rude
Manager do not take care of her customers
Employees refuse to give their names So unfortunately, I had to take a picture
Atmosphere: 1
Food: 1
Service: 1
Katherine was great. My food didn’t come out great but she did want she felt was needed to satisfy me. Definitely deserves some recognition
Restaurantji Recommends
Asked for a bunch of cesar salads, nuggets, and a sandwich. They asked what sauce I wanted. Drive all the way home to realize the chicken is not fully cooked, full of cartilage on every piece. NO SALAD DRESSING!!!! no bbq. Fries over burnt and cold. Salads all over the place and not the best tasting ingredients. 3rd time they don't put everything in the bag. 3 strikes, they're out!! People there can't do their job. Maybe that's why they work there and not a better place! Nasty! Never going back.
They seemed nice, all I did was tell them I had a mobile order and it was a few items so they had me wait past the drive thru window. Found a hair on my food though, I'd give them a better rating if it wasn't for that.
Food: 2
Service: 5
Recommended dishes: Wendy’S Crispy and Spicy Chicken Nuggets
Love the Bigger Bags.
Atmosphere: 5
Food: 5
Service: 5
Rude staff at the window. Food was stale. Wouldve given more stars if the food wasnt disgusting but rude customer service should've given me a heads up as to what to expect from this location.
I did my mobile order. Didn't get in their system. They did not even apologize. I need it fast. I was all smiley and nice... Waited for more than 30 minutes. The rude lady told me there's only 1 order in the morning and somebody already picked it up at 11 am. I told her, didn't you see in my receipt (that she has been seeing for 2-3 times) already? I just ordered it. Finally the rude lady gave me my order. She didn't even believe me, just walked away, like omg it's on the apps. Why would I even lied when it's just $6 and I always ordered it cause it's the fastest one... I even showed them the receipt. The lady was probably their spv/ manager. Don’t bother to come here.
Atmosphere: 1
Food: 1
Service: 1
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