Disappointing Experience at Hooters – Ant Infestation and Unhelpful Manager
My recent visit to Hooters was extremely disappointing due to an ant infestation and the manager's, Stacey Velasquez's, unaccommodating response.
While my group and I were eating, numerous ants began swarming our table and the adjacent wall. We quickly had to move our food to prevent it from being contaminated. It wasn't just one or two ants; there were several, which is completely unacceptable for an indoor dining area.
We informed our waitress, who seemed inexperienced, and asked to speak with the manager. When we explained the situation to Stacey Velasquez, she didn't seem surprised. She casually mentioned that they were having trouble keeping ants out due to the humidity and heat, and offered us another table. This left us wondering why the restaurant was even open for dine-in if they had a known pest problem, or why we weren't informed before being seated.
Given the bug issue, we no longer felt comfortable finishing our meal and decided to take our food to go. We expected some form of accommodation, but Stacey said the best she could do was move our seats. She then stated that because we hadn't purchased drinks or appetizers, she couldn't do anything further for us. She claimed that our decision to take the food to go was "our choice," despite us explaining that we lost our appetite and had to move our food to protect it from the ants.
I've never encountered a restaurant with such a significant bug problem, especially one where the manager blames the customer for losing their appetite and uses the lack of drink or appetizer purchases as a reason not to accommodate them. We spent $100, and while I understand unforeseen issues can arise, we certainly didn't expect to deal with an ant invasion and such poor customer service.
Due to this encounter, I will not be returning to Hooters anytime soon.
Meyacca Scott
Always top tiers never a dull moment
Eddie Navarro
Went here today on a Sunday to eat dinner why my dog was getting haircut Great service
Sunshine
Food terrible, reached out to the manager Paul he has excuses on the undercooked food, he is even more Garbage as a management. Don't waste your money or time. Go 2 Downers Grove, great food and service. I'll never return to the Lagrange location, straight trash 🗑
Jose Lopez
Can’t go wrong with sports, wings and a few drinks. Love this place 10 out of 10 highly recommend
J Guti
Bartender took my order, came back after 3 mins with a smile on her face. Said she couldn’t serve me and laughed it off. I’ve been coming here for years. The first time I’ve ever been treated that way, never coming back
Nick Holley
Surprisingly good burger. Hostess was friendly but the rest of the staff clearly didn't want to be there.
Violet Sanchez
This food was so good 10/10, Great service. The crab was good for an Illinois Restaurant! Recommended for a friends day
Ed Simanek
One of my least favorite locations but we had fun. Typical hooters, service was slow AF tho. Food seemed to had sit for a bit before it got to us. Was not a great experience as far as hooters is concerned however, we had fun. So I guess it's what you make of it.
It's Hooters. Some are better than others, this one's pretty good.
Stephany Williams
Great service great food. My waiters were on point.
Despot Milinkovic
Stopped by with a friend for a quick drink, a girl who served us was visibly mad because we were there for drinks and holding her table. I ordered 2 Moscow mules and got 2 different drinks. Paid the bill and left. What happened with standards in Hooters? Girls used to look like goddesses, and now ? No wonder they are filling for bankruptcy.
Cynthia Sanchez
Very good. Great service.
Violet
This place has such good food. I got some snow crab and it is delicious ,Recommend coming
Disappointing Experience at Hooters – Ant Infestation and Unhelpful Manager My recent visit to Hooters was extremely disappointing due to an ant infestation and the manager's, Stacey Velasquez's, unaccommodating response. While my group and I were eating, numerous ants began swarming our table and the adjacent wall. We quickly had to move our food to prevent it from being contaminated. It wasn't just one or two ants; there were several, which is completely unacceptable for an indoor dining area. We informed our waitress, who seemed inexperienced, and asked to speak with the manager. When we explained the situation to Stacey Velasquez, she didn't seem surprised. She casually mentioned that they were having trouble keeping ants out due to the humidity and heat, and offered us another table. This left us wondering why the restaurant was even open for dine-in if they had a known pest problem, or why we weren't informed before being seated. Given the bug issue, we no longer felt comfortable finishing our meal and decided to take our food to go. We expected some form of accommodation, but Stacey said the best she could do was move our seats. She then stated that because we hadn't purchased drinks or appetizers, she couldn't do anything further for us. She claimed that our decision to take the food to go was "our choice," despite us explaining that we lost our appetite and had to move our food to protect it from the ants. I've never encountered a restaurant with such a significant bug problem, especially one where the manager blames the customer for losing their appetite and uses the lack of drink or appetizer purchases as a reason not to accommodate them. We spent $100, and while I understand unforeseen issues can arise, we certainly didn't expect to deal with an ant invasion and such poor customer service. Due to this encounter, I will not be returning to Hooters anytime soon.
Always top tiers never a dull moment
Went here today on a Sunday to eat dinner why my dog was getting haircut Great service
Food terrible, reached out to the manager Paul he has excuses on the undercooked food, he is even more Garbage as a management.
Don't waste your money or time.
Go 2 Downers Grove, great food and service.
I'll never return to the Lagrange location, straight trash 🗑
Can’t go wrong with sports, wings and a few drinks. Love this place 10 out of 10 highly recommend
Bartender took my order, came back after 3 mins with a smile on her face. Said she couldn’t serve me and laughed it off. I’ve been coming here for years. The first time I’ve ever been treated that way, never coming back
Surprisingly good burger. Hostess was friendly but the rest of the staff clearly didn't want to be there.
This food was so good 10/10, Great service. The crab was good for an Illinois Restaurant! Recommended for a friends day
One of my least favorite locations but we had fun. Typical hooters, service was slow AF tho. Food seemed to had sit for a bit before it got to us. Was not a great experience as far as hooters is concerned however, we had fun. So I guess it's what you make of it.
Best Hooters I’ve been to so far.
Restaurantji Recommends
It's Hooters. Some are better than others, this one's pretty good.
Great service great food. My waiters were on point.
Stopped by with a friend for a quick drink, a girl who served us was visibly mad because we were there for drinks and holding her table. I ordered 2 Moscow mules and got 2 different drinks. Paid the bill and left. What happened with standards in Hooters? Girls used to look like goddesses, and now ? No wonder they are filling for bankruptcy.
Very good. Great service.
This place has such good food.
I got some snow crab and it is delicious
,Recommend coming
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