Cold food in the morning is not good. I dined in. I waited for over 9 minutes to be waited on.
Atmosphere: 3
Food: 1
Service: 2
Tom Henry
Love the spicy chicken sandwich and chocolate frosty.
Atmosphere: 4
Food: 5
Service: 4
Anton
The food was very old and made me sick for 2 days it took them 30 minutes to get a number 3 order very slow
Christopher Matthews
Every time I go to this location they always mess up on my food always. How hard is it to just add cheese and delete everything else from the sandwich! The worst Wendy's I ever been too. You have one job and that is to add just cheese, I got home I had lettuce, tomato and mayonnaise. Threw it in the trash! Wasted money!
Dan Senkerik
MANAGER not nice very rude to customers and employees. I do not want to use a kiosk. Take my order. He just walk away when I approached the counter. Unacceptable.
Atmosphere: 4
Food: 4
Service: 1
Saultan P
Had to ask the cook to change her gloves touching everything but did it. Should be aware when fixing patrons food.
Atmosphere: 3
Food: 3
Service: 3
Nitesh Patel
I’ve been going here for years, but it has changed for the worst. Firstly, I don’t blame the hardworking staff for my bad experience but i went in with $10 cash in my pocket and wanted to order at the counter. I waited 2–3 minutes, only to be told I had to use the kiosk because the register wasn’t available. Seriously, how difficult is it to keep one register with a cash float so any staff member can handle a simple transaction? I used to work in service — I know how easy it is. The assumption that everyone will just comply and use tap-to-pay or a card is ridiculous.
The last time I came, I was greeted at the drive-thru by a robotic AI cheesy annoying voice instead of a real person. No smile, no welcome, no human touch. Everything about this setup feels cheap, cold, and unwelcoming.
In the end, I had no option but to walk out empty-handed. It’s disappointing to see a place I’ve supported for years change for the worst.
Atmosphere: 1
Food: 1
Service: 1
Maria Jimenez
Best customer service by Amanda! Best Wendy’s I’ve been too
Atmosphere: 5
Food: 5
Service: 5
X3Q8NK87
If I can’t talk to an actual human in the drive-through, then you have lost my business. You keep raising your prices while your workers are doing less and less.
This was the best Wendy’s I’ve had in a long time. The food was fresh. The service was excellent.
Atmosphere: 5
Food: 5
Service: 5
S
Great Wendy's!
Atmosphere: 5
Food: 5
Service: 5
Edward Niedoba
I frequently go to this Wendy's at lunch when I am too busy to pack from home. This location is fast and accurate during the lunch rush every day of the week. To the employees and management, keep up the great work!
I've gotten used to the idea that every time I go to a Wendy's anywhere, I have a coin flip chance of an accurate order. The Countryside location does a great job almost every time. (Maybe once I got the wrong count of nuggets?) Other locations should try to learn from whatever this store is doing.
Atmosphere: 4
Food: 5
Service: 5
Rachel Kovel
The employees on the night shift are wonderful and the managers are so nice and welcoming this is the best Wendy's not bc of the food but their employees are the best! There needs to be management & employees like them at all fast food restaurants.
Atmosphere: 5
Food: 4
Service: 5
Mike Judd
Your AI at the window is garbage at its job. We didn’t get our order right and didn’t have time to go in and fix it. Won’t be going back.
Food was not good. The Ai order taker sucks.
Cold food in the morning is not good. I dined in. I waited for over 9 minutes to be waited on.
Atmosphere: 3
Food: 1
Service: 2
Love the spicy chicken sandwich and chocolate frosty.
Atmosphere: 4
Food: 5
Service: 4
The food was very old and made me sick for 2 days it took them 30 minutes to get a number 3 order very slow
Every time I go to this location they always mess up on my food always. How hard is it to just add cheese and delete everything else from the sandwich! The worst Wendy's I ever been too. You have one job and that is to add just cheese, I got home I had lettuce, tomato and mayonnaise. Threw it in the trash! Wasted money!
MANAGER not nice very rude to customers and employees. I do not want to use a kiosk. Take my order. He just walk away when I approached the counter. Unacceptable.
Atmosphere: 4
Food: 4
Service: 1
Had to ask the cook to change her gloves touching everything but did it. Should be aware when fixing patrons food.
Atmosphere: 3
Food: 3
Service: 3
I’ve been going here for years, but it has changed for the worst. Firstly, I don’t blame the hardworking staff for my bad experience but i went in with $10 cash in my pocket and wanted to order at the counter. I waited 2–3 minutes, only to be told I had to use the kiosk because the register wasn’t available. Seriously, how difficult is it to keep one register with a cash float so any staff member can handle a simple transaction? I used to work in service — I know how easy it is. The assumption that everyone will just comply and use tap-to-pay or a card is ridiculous.
The last time I came, I was greeted at the drive-thru by a robotic AI cheesy annoying voice instead of a real person. No smile, no welcome, no human touch. Everything about this setup feels cheap, cold, and unwelcoming.
In the end, I had no option but to walk out empty-handed. It’s disappointing to see a place I’ve supported for years change for the worst.
Atmosphere: 1
Food: 1
Service: 1
Best customer service by Amanda! Best Wendy’s I’ve been too
Atmosphere: 5
Food: 5
Service: 5
If I can’t talk to an actual human in the drive-through, then you have lost my business. You keep raising your prices while your workers are doing less and less.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This was the best Wendy’s I’ve had in a long time. The food was fresh. The service was excellent.
Atmosphere: 5
Food: 5
Service: 5
Great Wendy's!
Atmosphere: 5
Food: 5
Service: 5
I frequently go to this Wendy's at lunch when I am too busy to pack from home. This location is fast and accurate during the lunch rush every day of the week. To the employees and management, keep up the great work!
I've gotten used to the idea that every time I go to a Wendy's anywhere, I have a coin flip chance of an accurate order. The Countryside location does a great job almost every time. (Maybe once I got the wrong count of nuggets?) Other locations should try to learn from whatever this store is doing.
Atmosphere: 4
Food: 5
Service: 5
The employees on the night shift are wonderful and the managers are so nice and welcoming this is the best Wendy's not bc of the food but their employees are the best! There needs to be management & employees like them at all fast food restaurants.
Atmosphere: 5
Food: 4
Service: 5
Your AI at the window is garbage at its job. We didn’t get our order right and didn’t have time to go in and fix it. Won’t be going back.
Atmosphere: 1
Food: 1
Service: 1
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