Selling products they don't have on manu... Just waisted my time in line...
Service: 1
Chad Wilson
Won’t drink another cup here ever again.
Atmosphere: 1
Food: 1
Service: 1
jasmine willis
I am writing to express my disappointment regarding a recent pickup order. My spouse attempted to collect order, but was unexpectedly asked for an authorization code, a requirement not previously encountered. This resulted in a delay and the inability to retrieve the order immediately.
After contacting a manager, Andy, we attempted to resolve the situation. However, due to the significant delay caused by the authorization code issue, our iced beverages had been sitting for over fifteen minutes. We therefore politely requested that these drinks be remade. Unfortunately, this request was denied by Andy. We subsequently requested a full refund.
During our interactions with Andy, we perceived several inconsistencies in his explanations, causing further frustration. Specifically, his assertion that the iced beverages were perfectly acceptable, despite their prolonged exposure to ice, was unsatisfactory.
I would appreciate it if you would investigate this matter thoroughly and ensure that future pickup orders are handled with greater efficiency and clarity. A timely resolution to this matter, would be greatly appreciated.
MrBluto2761
Stopped in to get a coffee to go. As the lady put my cup in the machine some guy comes up and hands her his used cup for a refill. She removes the lid from his used cup by putting her palm flat on the lid and then grabs a clean lid and puts it on my cup. Effing gross. I was running late for an appointment and had to run so didn't bother to ask for refund. U took the lid off in the parking lot and poured coffee out. The punchline is I gave a $1 tip for a tall coffee that had some other guys germs on the lid. I actually like this specific Starbucks but won't be back. Teach the employees some basic hygiene.
L
Ordered a Grande Summer Refresher, the guy takes my card and someone else comes and returns it to me, I asked for a receipt and how much was a grande refresher. She says “I don’t know” Then comes back to the window and tells me they ran out of receipt paper. $ 7 dollars and change for a grande Refresher when a Trente Mango Dragon Refresher costs $ 6 dollars and change. Did this guy besides providing poor customer service give himself a tip? Besides telling me how much the drink was before taking my card. Never telling me the machine doesn’t work. The other worker completely clueless to everything including when I asked how much exactly was the Summer Refresher. On a scale of 1 to 10 for this place I give it a ZERO.
Service: 1
Ashley Lyons
The quality and care of this location has really gone down. The only person that works there in the morning that really seems like she cares is the super nice blonde lady with the tattoos in the drive-through (early shift) She always takes really good care of me but if anybody else takes my order and makes it it’s not right. Coffee is straight up swamp water And it’s upsetting to pay that much for a coffee for it to not be right and for it to not taste right. And I always feel rushed on the speaker.
Atmosphere: 3
Food: 2
Service: 3
Martin Elizondo
Not a horrible location but something is always out of stock
Craig Bailey
I like going here, but expect to wait.
Atmosphere: 5
Service: 3
Sophia Laura
4:40 PM: This girl with the butterfly tattoo on her neck was so rude to my mom. My sister had a bunch of powder at the top of her strawberry lemonade that was unblended so of course we asked if she could blend it more… she rolled her eyes at my mom when she took the drink back. She was so dry too when she took our order like don’t work there if you don’t like talking to people.
For goodness sakes, please hire some employees that will at least acknowledge someone standing and staring in their face when it's not even crowded!
Atmosphere: 1
Service: 1
Daryoush kazemi
Airport and question about atmosphere,? Wrong question
Atmosphere: 3
Food: 3
Service: 4
Maureen Gill-O Regan
Stopped to pick up my normal order of an iced Carmel latte (that I was later informed was made by Maddie). It was the most spectacular tasting one I have ever had. So good I actually had to write a review. Thank you Maddie! You got my Sunday morning off to a great start!!
Atmosphere: 5
Food: 5
Service: 5
Jose galvan
Always good service at Starbucks location in Crestwood.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sausage & Egg Wrap
Aminah Lomax
I use to love coming here since I work at the Walmart right here in Crestwood but it just seem like they fell off to me. Why is it every time I order a strawberry refresher I always have to ask for strawberries. I never have this problem when I go to other Starbucks. Just like today I ordered one with no strawberries at all I asked for some the lady tells me at the last minute after I paid that they don’t have any , why wouldn’t you think to tell me when I ordered I just feel like that’s common courtesy.
Great service
Selling products they don't have on manu... Just waisted my time in line...
Service: 1
Won’t drink another cup here ever again.
Atmosphere: 1
Food: 1
Service: 1
I am writing to express my disappointment regarding a recent pickup order. My spouse attempted to collect order, but was unexpectedly asked for an authorization code, a requirement not previously encountered. This resulted in a delay and the inability to retrieve the order immediately.
After contacting a manager, Andy, we attempted to resolve the situation. However, due to the significant delay caused by the authorization code issue, our iced beverages had been sitting for over fifteen minutes. We therefore politely requested that these drinks be remade. Unfortunately, this request was denied by Andy. We subsequently requested a full refund.
During our interactions with Andy, we perceived several inconsistencies in his explanations, causing further frustration. Specifically, his assertion that the iced beverages were perfectly acceptable, despite their prolonged exposure to ice, was unsatisfactory.
I would appreciate it if you would investigate this matter thoroughly and ensure that future pickup orders are handled with greater efficiency and clarity. A timely resolution to this matter, would be greatly appreciated.
Stopped in to get a coffee to go. As the lady put my cup in the machine some guy comes up and hands her his used cup for a refill. She removes the lid from his used cup by putting her palm flat on the lid and then grabs a clean lid and puts it on my cup. Effing gross. I was running late for an appointment and had to run so didn't bother to ask for refund. U took the lid off in the parking lot and poured coffee out. The punchline is I gave a $1 tip for a tall coffee that had some other guys germs on the lid. I actually like this specific Starbucks but won't be back. Teach the employees some basic hygiene.
Ordered a Grande Summer Refresher, the guy takes my card and someone else comes and returns it to me, I asked for a receipt and how much was a grande refresher. She says “I don’t know” Then comes back to the window and tells me they ran out of receipt paper. $ 7 dollars and change for a grande Refresher when a Trente Mango Dragon Refresher costs $ 6 dollars and change. Did this guy besides providing poor customer service give himself a tip? Besides telling me how much the drink was before taking my card. Never telling me the machine doesn’t work. The other worker completely clueless to everything including when I asked how much exactly was the Summer Refresher. On a scale of 1 to 10 for this place I give it a ZERO.
Service: 1
The quality and care of this location has really gone down. The only person that works there in the morning that really seems like she cares is the super nice blonde lady with the tattoos in the drive-through (early shift) She always takes really good care of me but if anybody else takes my order and makes it it’s not right. Coffee is straight up swamp water And it’s upsetting to pay that much for a coffee for it to not be right and for it to not taste right. And I always feel rushed on the speaker.
Atmosphere: 3
Food: 2
Service: 3
Not a horrible location but something is always out of stock
I like going here, but expect to wait.
Atmosphere: 5
Service: 3
4:40 PM: This girl with the butterfly tattoo on her neck was so rude to my mom. My sister had a bunch of powder at the top of her strawberry lemonade that was unblended so of course we asked if she could blend it more… she rolled her eyes at my mom when she took the drink back. She was so dry too when she took our order like don’t work there if you don’t like talking to people.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
For goodness sakes, please hire some employees that will at least acknowledge someone standing and staring in their face when it's not even crowded!
Atmosphere: 1
Service: 1
Airport and question about atmosphere,? Wrong question
Atmosphere: 3
Food: 3
Service: 4
Stopped to pick up my normal order of an iced Carmel latte (that I was later informed was made by Maddie). It was the most spectacular tasting one I have ever had. So good I actually had to write a review. Thank you Maddie! You got my Sunday morning off to a great start!!
Atmosphere: 5
Food: 5
Service: 5
Always good service at Starbucks location in Crestwood.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sausage & Egg Wrap
I use to love coming here since I work at the Walmart right here in Crestwood but it just seem like they fell off to me. Why is it every time I order a strawberry refresher I always have to ask for strawberries. I never have this problem when I go to other Starbucks. Just like today I ordered one with no strawberries at all I asked for some the lady tells me at the last minute after I paid that they don’t have any , why wouldn’t you think to tell me when I ordered I just feel like that’s common courtesy.
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