Baskin-Robbins
4817 Northwest Hwy, Crystal Lake
(815) 477-4817
Recent Reviews
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This location does not have a working phone number (dunkin/baskin location). If you order a cake online and need to talk with them, you’re screwed. Franchise owner not being held responsible by corporate to have a working phone is a huge red flag as any and all changes need to be made by contacting location.
Went through drive through- ordered two single scoops cups, a tradition on my wife’s and my date night. Got the order and drove down Hwy 14 getting it out as we drive, no spoons. Turn around drive back to the store- go inside where we are informed that you are out of spoons. My wife politely says “you might want to tell people that when they are in the drive through” and we get an eye roll and a very snarky “Okayyyyy”. Seriously- this isn’t that hard- you sell ice cream. People want to eat it. If you run out of spoons- I get it- but just inform your customers or have a back up plan.
Nice selection to choose from,and they had large ice cream cakes and small cakes rdy to go among other frozen treats.
They forgot my banana in a banana split
I travel the states finding the best hidden gems when it comes to food and treats. This is currently the best custard I've ever tried. We got the rasberry cheesecake and it is outstanding. Highly recommend this flavor, but the beauty of it is whatever you have the fancy for they have it. A big beautiful wall of your mix ins to great you and get your imagination flowing. Check this place out with your family or a sweet little date night. 11/10
high recommended friendly staff
high recommended friendly staff
One of the employees had a pride hat on, disrespectful to religious people
Store posted sign that they changed hours and would be closing at 7pm for April 15th and 16th. Doors were locked at 5pm. We knocked to get their attention and they refused to unlock the doors to let anyone in.
Great ice cream shop.
Restaurantji Recommends
Slower than anything omg it was just me ? ?
They sell pop its
Slower than anything omg it was just me ? ?
Was super helpful even when orders seemed to be messed up. Were really nice about taking care of us and correcting issues.
Very tasty caramel cappuccino with whipped cream
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