Dunkin'
290 State Rte 31, Crystal Lake
(815) 455-8151
Recent Reviews
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I ordered the hot chocolate. When I opened the lid it was just water and all the powder was solid on the bottom and I had to stir it myself. I called to ask about it and they said the machine was broken. If the machine was broken then you shouldn’t have served it, you should’ve told me so I wouldn’t have to order it. I know it’s not the staff and server’s fault but it’s the managements fault for not repairing it and now the young workers have to face the customers and they get blamed for it.
This place is always super busy in the morning, but they do a great job keeping the pace!! They've always been friendly as well!!
Atmosphere: 4
Food: 4
Service: 4
I ordered a large coffee and when I told the kid behind the counter that I ordered a large I was completely ignored I’d go back to get my refund but I already know Dunkin won’t do anything about it and tell me to just email them which I won’t just fair warning people who go to this place to go elsewhere
Atmosphere: 1
Food: 1
Service: 1
Horrible Establishment, I sat in line for 15 minutes after I ordered at the Drive-through, and the line did not move once! Not able to enjoy Duncan before work from this location
Atmosphere: 1
Food: 1
Service: 1
Karol rocks!
Always delicious and a great staff!
Service: 5
Good luck with having your coffee made right or made at all. RIP expresso machine!
* Anybody else notice the fake review with the five stars? The picture they posted isn't even this location, FAKE.
Atmosphere: 1
Food: 1
Service: 1
Lovely place. Manager Dipu is so polite to costumers and always has a smile on her face!
Atmosphere: 5
Don’t go here, not one thing will be right.
Atmosphere: 1
Food: 1
Service: 1
Gave me frozen cold breakfast sandwich.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Been here 4 times on my way to clinicals and have been let down all 4 times!
I get a coffee and a avacado toast with bacon (or so I thought). 5 bucks for some room temp toast and a half of a crushed peice of bacon.
Ha the WORST dunkalatte I've ever had yesterday and today I ordered a large Mint chocolate chip frozen coffee... the woman working was FAR TO BUSY talking on the phone to be bothered with getting my order right. Not to mention the SLOWEST dunking I have ever been to each time! Glad I won't have to come back this way again. Do better! Its too early to be messing people's morning up before they even start. Hope you had a nice chat with your friend while at WORK!
Atmosphere: 3
Food: 1
Service: 1
i swear this dunkin always takes forever and still makes my food wrong
Atmosphere: 1
Food: 1
Service: 1
Friendly staff & always prompt service.
Atmosphere: 5
Food: 5
Service: 5
Terrible experience. Ordered in drive through and it was messed up. We ordered 2 coffee drinks and 2 bottled drinks. Got to the window and paid with app, with plenty of available funds after the transaction, then they yelled that we didn't pay for one of the drinks. Evidently they didn't have it on our order but still managed to know they needed to make it and gave it to us.
Service: 1
It's
Atmosphere: 1
Food: 3
Service: 3
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