Jimmy John's

5657 Northwest Hwy, Crystal Lake
(815) 455-2555

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Recent Reviews

The food was okay, the onions tasted very off- but this was supposed to be a curbside pickup and that didn’t happen. If this is a service that isn’t isn’t offered at this location, then it shouldn’t be offered as a service.
Waited 40 minutes for an online order while people that came into the store got theirs in 5. After the wait we were rewarded with.. Rock hard bread and bare minimum toppings, enough to qualify as a sandwich I guess.. Picture of me pressing on the bottom with my nail, and how much the sandwich is compressing but the bun is stiff as a board.Edit:I wanted to come back and update the review to add a star after receiving a response from the Area Manager, I was not expecting credit...
I’ve been to this location twice the past month. Both times, the employees taking my order were kind of rude and not welcoming at all. I felt like I was an annoyance to them for walking in the door and making them have to do something. I walked in and they didn’t say anything and just stared at me until I told them my order. A smile and a hello goes a long way. Apparently welcoming your customers who are patronizing your business is a thing of the past. Also I guess you have...

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