McDonald's

551 Crystal Point Rd, Crystal Lake
(815) 455-6630

Recent Reviews

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Justin Johnson

Great food and service

Atmosphere: 5

Food: 5

Service: 5

Patrick Feldbusch

Waited 10 minutes for stale fries and a mostly ice filled drink. Slow and inconsiderate staff.

Atmosphere: 1

Food: 2

Service: 1

Beatrice Katchen

STOLE MY MONEY. GOT NO FOOD. PROMISED A CREDIT, NEVER HAPPENED, SCUM. DO NOT GO. 10 BUCKS IS 10 BUCKS. THEIVES, UNWILLING TO BE REPUTABLE.

Atmosphere: 1

Food: 1

Service: 1

Thomas Breig

Not open during the hours stated 4am on Monday and closed.

Atmosphere: 1

Food: 1

Service: 1

Margaret Gorniak

Smells inside the play area like feet

Atmosphere: 3

Food: 3

Service: 3

mark lea

Ordered through drive thru, no condiments in bag when getting home. Asked for twice and on receipt. Called manager and was surprised that her response was nothing she could do. So I am out the monies because the kids won't eat nuggets without the sauces.
Poor Management phone response leads to a negative review and lost customer

Robin Tjimune

Very nice, especially the okay area for the kids

Kid-friendliness: They have a play area super nice!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheeseburger, French Fries, Big Mac

Mia Latimer

Stops selling breakfast at 10am, will charge you and not give you it. Worst location will never be back.

Atmosphere: 1

Food: 1

Service: 1

Nick Hayes

Absolute worst McDonald’s in the area. Slow, constantly messes up orders (which is fine but then they take zero responsibility or accountability). They have zero customer service skills and drive thru worker is extremely rude and blamed for not having a complete order. She said it was by responsibility as the customer to repeat the order. Absolutely abhorrent service. Avoid. Cooperate needs to look at these comments and get proper management in there to train.

Service: 1

Jeremy Sod

It was a great place to take my grandson to have a little dinner and a night out to play on a budget.

Atmosphere: 5

Food: 5

Service: 5

Ron Orist

Fun place to take our daughter. The staff is very kind and helpful.

Kid-friendliness: Easy going fun

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Mcchicken, Filet-O-Fish

Spencer Garcia

takes forever to get your food. Ordered curbside and waited for like 10min parked. Still had to go inside because they forgot a burger. Realized when I got home they forgot nuggets and sauces as well. Gotta triple check your order when you come here.

Atmosphere: 1

Food: 3

Service: 1

Eric Behnen

1st time I have ever received something like this at a McDonald's. They burnt my bun. It was rock hard.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Cheeseburger

Mia McDonald

They suck! They never get your order right at all! How about they change up management and get people that work hard and not mess up people orders! I’m shocked this Mcdonalds is still running! Whoever manages this McDonald, y’all should retrain ur employees! It ain’t that hard to get peoples orders right and I know this because I used to work at McDonalds long time ago! So get ur shit together!

Brian Rowe

Ehhhh.

Atmosphere: 3

Food: 3

Service: 3

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