McDonald's
551 Crystal Point Rd, Crystal Lake
(815) 455-6630
Recent Reviews
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Great food and service
Atmosphere: 5
Food: 5
Service: 5
Waited 10 minutes for stale fries and a mostly ice filled drink. Slow and inconsiderate staff.
Atmosphere: 1
Food: 2
Service: 1
STOLE MY MONEY. GOT NO FOOD. PROMISED A CREDIT, NEVER HAPPENED, SCUM. DO NOT GO. 10 BUCKS IS 10 BUCKS. THEIVES, UNWILLING TO BE REPUTABLE.
Atmosphere: 1
Food: 1
Service: 1
Not open during the hours stated 4am on Monday and closed.
Atmosphere: 1
Food: 1
Service: 1
Smells inside the play area like feet
Atmosphere: 3
Food: 3
Service: 3
Ordered through drive thru, no condiments in bag when getting home. Asked for twice and on receipt. Called manager and was surprised that her response was nothing she could do. So I am out the monies because the kids won't eat nuggets without the sauces.
Poor Management phone response leads to a negative review and lost customer
Very nice, especially the okay area for the kids
Kid-friendliness: They have a play area super nice!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Big Mac
Stops selling breakfast at 10am, will charge you and not give you it. Worst location will never be back.
Atmosphere: 1
Food: 1
Service: 1
Absolute worst McDonald’s in the area. Slow, constantly messes up orders (which is fine but then they take zero responsibility or accountability). They have zero customer service skills and drive thru worker is extremely rude and blamed for not having a complete order. She said it was by responsibility as the customer to repeat the order. Absolutely abhorrent service. Avoid. Cooperate needs to look at these comments and get proper management in there to train.
Service: 1
It was a great place to take my grandson to have a little dinner and a night out to play on a budget.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fun place to take our daughter. The staff is very kind and helpful.
Kid-friendliness: Easy going fun
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mcchicken, Filet-O-Fish
takes forever to get your food. Ordered curbside and waited for like 10min parked. Still had to go inside because they forgot a burger. Realized when I got home they forgot nuggets and sauces as well. Gotta triple check your order when you come here.
Atmosphere: 1
Food: 3
Service: 1
1st time I have ever received something like this at a McDonald's. They burnt my bun. It was rock hard.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Cheeseburger
They suck! They never get your order right at all! How about they change up management and get people that work hard and not mess up people orders! I’m shocked this Mcdonalds is still running! Whoever manages this McDonald, y’all should retrain ur employees! It ain’t that hard to get peoples orders right and I know this because I used to work at McDonalds long time ago! So get ur shit together!
Ehhhh.
Atmosphere: 3
Food: 3
Service: 3
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