No one was in line at the drive through when I went into store. I ordered at the kiosk. No receipt, they had the monitors off so you can’t see if your order went through. Then 4 cars went through the drive through and received there food before mine was brought out. Manager is worthless as well.
Atmosphere: 1
Food: 2
Service: 1
Conor Cook
I am officially pretty much done with this McDonald’s. It sucks because it is very convenient to my home but I never have anything but trouble with this location. The workers just do not care at all, and they are so inaccurate. They won’t take back their mistakes either so we end up with a bunch of extra food which is nice but I’m paying for you to be right. They also don’t know how to apply discounts and use Rewards on the app. We have come here several times recently and they continue to disappoint us. It takes forever if you go inside too. I will do my best to avoid this McDonald’s now. (Written 9-30-25)
EDIT: I have given this McDonald’s several more chances on November 20, 22 and 24, 2025. I have been a little bit more pleased. In terms of the service the employees are still really nice. They also added a BELL finally so they know you would like to order in person instead of at the kiosk. They can still be slow but I’m a little happier. (Written 12-1-25)
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Sausage, Mcchicken, Helado Con Chicken Nuggents, Chicken Big Mac, Oreo Mcflurry, Double Cheeseburger
stephanie ozuna
Got to the drive thru at 3:58pm on 11/27/2025. Per their poster on the lobby window they close at 4 today due to thanksgiving. Anyways the guy at the drive thru proceeded to wait till 4 to tell me they’re closed and denied to take my order. All I wanted was a happy meal for my child that was all. Horrible customer service here. Always issues with this McDonald’s. Would NOT recommend
Service: 1
John Folds
Great crew staff was on the dime with all the New Order options they kept all the orders organized and get them out quickly clean facility great job
Atmosphere: 5
Food: 5
Service: 5
Duram Gallegos
AVOID THIS MCDONALD'S!!!!!!
It can be dead and they screw up the orders. I try to use the app and they charge me full price because they don't know how to submit certain things. Which I don't understand why? You give them a 4 digit code and it should work. More often than not I end up paying full price ale carte so i pay way more instead of just making it a meal.
For instance get a free hash brown with a purchase of a McMuffin. I told them in the drive thu that that should be a free hasbrown. She just says to pull up. I asked about it and she said I cant substitute bacon for sausage, but the app doesn't say that... So paid $10.xx for everything instead of $7.xx as a meal. This has happened more than once.
It's always something here.
Management also sucks here. I've tried talking with them and they can careless. You try to talk to them to rectify the issue and they walk away.
Avoid this McDonald and go to the next one. I'm done going here. I'll go out of my way to go to a different one.
Atmosphere: 1
Food: 3
Service: 1
Jeff Quatroke
Never had to wait so long for McDonald’s cheese burger in my life!
Atmosphere: 1
Food: 1
Service: 1
Broc Ungaro
It's mcdonald's
Atmosphere: 3
Food: 3
Service: 3
Amber Juarez
Yummy 😋
Atmosphere: 5
Food: 5
Service: 5
J B
Everything was over all exactly what you would expect from McDonald's
Atmosphere: 5
Food: 5
Service: 5
Shari Matheny
Worst place to use the app. Sat in the parking lot for 15 minutes waiting for someone to bring out the food. Finally went in and was handed cold food. Never made any attempt to bring it out to the car. Will drive to Cary or Island Lake before I go back to this place.
It was really bad. The atmosphere was very bad when you walked in. Nothing was clean, okay, it looked clean but then when you sat down flies. If you look up, there were flies on the ceiling flies on the lights, but uh yeah.
Atmosphere: 1
Food: 1
Service: 1
Kiersten
Mcdonalds since their Kiosk introduction, has a substantial decline in customet facing service. This McDonald's in particular had the most outrageous wait inside. They prioritize the drive thru. My drinks were melted and the food was cold. I asked the drinks be remade. The women was nice and understanding. The manger at the time sounded as though her name was Uvia or Oliva, I expressed my wait for food and drinks was over 20 minutes. She didnt care and had no apologie and again went to prioritize drive thru and door dash. The worst experience. The manager was rude and careless. She didnt even help the sinking employer trying to manage the influx of clients inside of the restaurant.
Atmosphere: 1
Food: 2
Service: 1
Scott Mueller
Waited 25 minutes and they forgot 1/3 of the order. Awful
Service: 1
Jr Ronny
Online order takes forever in drivethru
Atmosphere: 1
Food: 1
Service: 1
Bambi
Snack wraps are trash. Chicken nuggets never fresh or close.
No one was in line at the drive through when I went into store. I ordered at the kiosk. No receipt, they had the monitors off so you can’t see if your order went through. Then 4 cars went through the drive through and received there food before mine was brought out. Manager is worthless as well.
Atmosphere: 1
Food: 2
Service: 1
I am officially pretty much done with this McDonald’s. It sucks because it is very convenient to my home but I never have anything but trouble with this location. The workers just do not care at all, and they are so inaccurate. They won’t take back their mistakes either so we end up with a bunch of extra food which is nice but I’m paying for you to be right. They also don’t know how to apply discounts and use Rewards on the app. We have come here several times recently and they continue to disappoint us. It takes forever if you go inside too. I will do my best to avoid this McDonald’s now. (Written 9-30-25)
EDIT: I have given this McDonald’s several more chances on November 20, 22 and 24, 2025. I have been a little bit more pleased. In terms of the service the employees are still really nice. They also added a BELL finally so they know you would like to order in person instead of at the kiosk. They can still be slow but I’m a little happier. (Written 12-1-25)
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Sausage, Mcchicken, Helado Con Chicken Nuggents, Chicken Big Mac, Oreo Mcflurry, Double Cheeseburger
Got to the drive thru at 3:58pm on 11/27/2025. Per their poster on the lobby window they close at 4 today due to thanksgiving. Anyways the guy at the drive thru proceeded to wait till 4 to tell me they’re closed and denied to take my order. All I wanted was a happy meal for my child that was all. Horrible customer service here. Always issues with this McDonald’s. Would NOT recommend
Service: 1
Great crew staff was on the dime with all the New Order options they kept all the orders organized and get them out quickly clean facility great job
Atmosphere: 5
Food: 5
Service: 5
AVOID THIS MCDONALD'S!!!!!!
It can be dead and they screw up the orders. I try to use the app and they charge me full price because they don't know how to submit certain things. Which I don't understand why? You give them a 4 digit code and it should work. More often than not I end up paying full price ale carte so i pay way more instead of just making it a meal.
For instance get a free hash brown with a purchase of a McMuffin. I told them in the drive thu that that should be a free hasbrown. She just says to pull up. I asked about it and she said I cant substitute bacon for sausage, but the app doesn't say that... So paid $10.xx for everything instead of $7.xx as a meal. This has happened more than once.
It's always something here.
Management also sucks here. I've tried talking with them and they can careless. You try to talk to them to rectify the issue and they walk away.
Avoid this McDonald and go to the next one. I'm done going here. I'll go out of my way to go to a different one.
Atmosphere: 1
Food: 3
Service: 1
Never had to wait so long for McDonald’s cheese burger in my life!
Atmosphere: 1
Food: 1
Service: 1
It's mcdonald's
Atmosphere: 3
Food: 3
Service: 3
Yummy 😋
Atmosphere: 5
Food: 5
Service: 5
Everything was over all exactly what you would expect from McDonald's
Atmosphere: 5
Food: 5
Service: 5
Worst place to use the app. Sat in the parking lot for 15 minutes waiting for someone to bring out the food. Finally went in and was handed cold food. Never made any attempt to bring it out to the car. Will drive to Cary or Island Lake before I go back to this place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It was really bad. The atmosphere was very bad when you walked in. Nothing was clean, okay, it looked clean but then when you sat down flies. If you look up, there were flies on the ceiling flies on the lights, but uh yeah.
Atmosphere: 1
Food: 1
Service: 1
Mcdonalds since their Kiosk introduction, has a substantial decline in customet facing service.
This McDonald's in particular had the most outrageous wait inside. They prioritize the drive thru. My drinks were melted and the food was cold. I asked the drinks be remade. The women was nice and understanding. The manger at the time sounded as though her name was Uvia or Oliva, I expressed my wait for food and drinks was over 20 minutes. She didnt care and had no apologie and again went to prioritize drive thru and door dash.
The worst experience.
The manager was rude and careless.
She didnt even help the sinking employer trying to manage the influx of clients inside of the restaurant.
Atmosphere: 1
Food: 2
Service: 1
Waited 25 minutes and they forgot 1/3 of the order. Awful
Service: 1
Online order takes forever in drivethru
Atmosphere: 1
Food: 1
Service: 1
Snack wraps are trash. Chicken nuggets never fresh or close.
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