Panda Express
5260 US-14, Crystal Lake
(815) 459-0998
Recent Reviews
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Why say you’re open at 9:30 if you’re going to lock the doors at 9 and just stand around, ridiculous.
Service: 1
I have been eating panda express since I was 15yr old, now 34. There was a time I ate it EVERY SINGLE DAY for months and months. Over the last 2 years the quality has degraded aggressively. The chicken is so fatty and inedible I actually threw my entire meal away today. Idk how you can make white rice and teriyaki chicken so disgusting but you have managed to pull it off. They really need to stop being so cheap with thw quality of meat and grain they ship to their stores.
Great service. Great people and even better food.
Atmosphere: 5
Food: 5
Service: 5
If someone complains about Panda Express then they have a mental problem . It’s always good at any location I have been to and guess what I am very picky about!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Family Feast - 4 Half Sides
Submitted a mobile order with steak and literally, no exaggeration, got 3 small pieces of steak.
Atmosphere: 1
Food: 1
Service: 1
My food is always cooked. Perfect never had any issues and when calling on the phone about mobile orders and getting extra sauce or utensils they are always super nice and courteous. 10/10 !!!
Atmosphere: 5
Food: 5
Service: 5
We stopped in last night for dinner and had the best experience we've ever had at a Panda Express. I myself don't eat there often (My teen kids do all the time) , so I was not super familiar with the menu. I have a dairy allergy so whenever I go somewhere new to eat, I have to awkwardly stand off to the side and google menus, ingredients, nutritional info, etc.
This was the first time I went somewhere and the person serving the food new EVERY ingredient and EVERY preparation for ALL the items. I was blown away. The young man was so kind and informed. The woman working near the register was also fantastic. She let us taste their new Panda crafted drinks (I ended up getting the Peach one).
Panda Express needs to give the staff there last night a raise!
Again - I'm still astonished that the guy knew all the ingredients - well done.
Dietary restrictions: Dairy Allergey Friendly
Atmosphere: 5
Food: 5
Service: 5
I can say this is safe for the eating. Service ? was good and restaurant was clean.
Atmosphere: 5
Food: 4
Service: 5
Terrible service, tables are always dirty…food was cold.
Atmosphere: 2
Food: 2
Service: 1
Went there at around 7:30 July 15 got fried rice, half of the grains of rice were uncooked. I also got steak and broccoli. The broccoli was uncooked. Seems like it never even looked at a stove.
Atmosphere: 5
Food: 1
Service: 4
Restaurantji Recommends
Excellent service, Jair, excellent efficient worker, speed, kindness...
Atmosphere: 5
Food: 5
Service: 5
We had a pickup order and everything was correct and fresh! Great portions and value for your money.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sesame Chicken, Build Your Own Plate - 2 Half Sides
Never received my order from delivery. Called to talk to someone to figure it out, to which the manager proceeded to yell at me and talk over me instead of listening and coming up with a solution. Had to call corporate for a refund when she could have just done it. Complete laziness and lack of customer service.
Got carry out. The person I interacted with was rude. The chicken seems like it was made hours ago.
Atmosphere: 1
Food: 1
Service: 1
Good food, friendly staff and good prices!! The food was sfantatsic today. We showed up shortly after opening and I have never had chow mein so fresh and hot! What a treat! We will go at this time again in the future. Was wonderful!
Atmosphere: 5
Food: 5
Service: 5
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