Pizza Hut

6314 Northwest Hwy, Crystal Lake
(815) 893-9133

Recent Reviews

Sort by
Sam Stoll

Food was horrible. Called and spoke to the manager and he was like sorry we have some old dough. Really dude like nothing. I spent $75 for garbage literally threw it all in the garbage. Don’t waste your time. Pizza Hut used to be good.

Food: 1

Service: 1

Luis IDisk

40 orders behind plus no refunds back on card only store credit, why store credit on pizza??

Service: 1

Adele Patapack

I ordered ahead, Tuesday at 1:00 and arrived about half an hour later.
There was only 1 employee there. The entry was full. The other customers had ordered ahead also and had been waiting over half an hour past when it was supposed to be ready.
The employee was working hard and trying her best but it was extremely backed up. I had to cancel my order, I didn't have that much extra time, had to get back to work.
There should be more than 1 employee. She is hard of hearing but was doing her best.

Service: 1

Kristi Gerke

every time I come here it seems the one lady is stuck working by herself trying to take care of everything with no help. I feel so bad for her and it leads to a lot of inconsistency! its just wrong and makes me not want to come here.

Crafty Starfish Creations

Atmosphere stars -- not in the restaurant, Placed order online -- crust was perfectly crisp, as well as the request for the pepperoni on top to be slightly crispy. Order was delivered by Door Dash and was prompt.

Mel H

Nothing negative to say, pizza was delicious, timing was perfect.

Angie Monninger

We ordered pizzas and one was messed up and the pepperoni was soo dry and shriveled up.
Called-manager said they will send another one with 2 liter
40 mins later they came. Wanted 33.00
I said no it’s free for a replacement.
So needless to say we didn’t get it.
Called back talked to manager Carlos and he was just like ok. I asked for money back and he said I’ll have to talk to my general manager about that and hung up.
Didn’t take any info down, name or I’m sorry that happened.
Will never go back!!

Rachel P

Both my husband and I feel sick after our order yesterday. I won't be back to this location

Amy

I'm gonna go ahead and say we were shocked how great this was. It had been over half a decade since we last tried pizza hut, but we were tempted by the cheesy bite crust with a ranch flight. We got a ultimate supreme pizza and it was stacked! No lacking on toppings and cooked to perfection. Order ready on time and zero complaints. We may switch over from dominos. Kuddos to this team!

Stef

The pizzas & breadsticks were fine, we got a wrong pizza but they delivered the correct one right away which was very appreciated. However our cinnabons looked like this & not sure if they were still raw? Or why they looked like this. first time we get them like this we used to order all the time.

Alan-Krystyna Malagon

02/15/25:Paula was so friendly and all smiles, went back since I had some points to redeem and she was great.

First time ordering from location and missed 2 pizzas and all that was inputted on app for making style. I know it was during Super Bowl but come on guys, I paid more than $110 for pizza since your competitor was crashing ….pretty bad and won’t order again from pizza hut.

Aaron Vansickle

Ive been coming to this pizza hut for years, I've never had a bad experience here! Love the food, friendly staff that always greet me when i walk in the door, and quick service.

Nathan Hughes

Great food friendly staff great deals!

J R

Pepperoni pizza missing pepperoni ! For a carry out order, won’t handover pizza until you tip. Then she plays dumb ... Am surprised they get away with this.

Chrissy Heiss

Dough was old which made the crust (pan pizza) flat and sort of gray in color. The sauce and cheese were piled in the middle. The tavern pizza was delivered cold.

Loading...