Walked in and was greeted with a quick “hi” from the cashier that was on her personal cellphone. Stood and waited to either A. be asked if I was ready to order by the two other employees that were behind the counter or B. for the cashier to finish her conversation. Another gentleman walked in, used the restroom and came out and was asked if he was ready, as we were still standing there. When asked why they chose to serve that gentleman first, I was told “you need to stand right by the door to order, you were looking at the menu” and when we said that we had been waiting to get service, he shook his head and laughed in our faces. No apology, nothing. I have never had an issue at this establishment but wow, that was such shocking and appalling behavior. We will not be back to this location.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fries, Hot Dog
Sarahhh
The same people are here every time I come (maybe I come to much lol) but absolutely an amazing environment and I’ve brought family/friend visitors here as well and they’ve loved it . Tommy’s everyday special is my go to ! Their polish sausages are also good .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicago Hot Dog Sport Peppers and Fries
Midway Monster
I mean enough is enough at this place, for the love of god please just right down the orders, you have to speak the order and they are like ok and then there always major confusion at the register, then you as the customer have to chime in and explain again what your ordered, so the orders are always wrong when you get them, they can't comprehend how to make a beef sandwich correctly and last but not least and the most disgusting, no one wears gloves at this place I'm mean come on get some people in there that understand and know what they're doing, seems like this place is always dead and I wonder why. Come on Tommys you can do better at this crystal lake location please ! Oh wait not to mention the pizza they leave sitting in the heated case all day that is hard as a rock, if it's not fresh stay away from the pizza
Atmosphere: 1
Food: 1
Service: 1
xx yy
Quality is slipping downward. Prices are going up. ?????
Atmosphere: 5
Food: 3
Service: 5
B Fetzner
Just meh food
Atmosphere: 3
Food: 2
Service: 3
Andrea Jordan
Tommys used to be the go to burger place in crystal lake, not anymore. For the price for a pre cooked burger it is not worth it anymore. They have been doing this for a while. Fridays used to be jammed now we know why. If you dont want a pre cooked burger stay home and cook one your self or go to portillos. Sorry tommy you lost another customer for pre cooked burgers
Atmosphere: 2
Food: 1
Service: 2
deborah archbold
We go to this location usually once a week. The food is very good!! Great prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro, Fries, Pizza, Hot Dog, Chicago Hot Dog Sport Peppers and Fries, Cheese Fries, Gyros Sandwich
Amber
$18 for a beef sandwich with peppers and cheese?? Missing the cheese for Pete sakes and so many seeds from the peppers all over my sandwich. Soda was as flat as a road! At least the fries were hot, but greasy is all! No wonder there was only one person eating in that place. I’d imagine they’ll close down by the end of the year.
I've always loved Tommy's. It's one of the few hot dog joints that's around that's like where I grew up. As a kid, there were tons on like hot dog places around. They always had great food, too. Nothing fancy, just good grilled food.
Atmosphere: 4
Food: 5
Service: 5
Plexation
2 hotdog deal went up at least 4 times in the last few days. Dirty kitchen and long wait times. And location in lake in the hills closed due to them not paying overtime. Take your money somewhere worth while.
Anthony DePippo
Good fast food hot dogs and Italian sausage and plenty of other items to choose from.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hot Dog, Chicago Hot Dog Sport Peppers and Fries, Tamales
Mr Salty
Everything I've eaten there has been great. 😎👍
Atmosphere: 4
Food: 5
Service: 5
Shawn Rivers
My favorite fast food place. I give the most praise to their fries and specifically at this location. Their dogs, gyros, and beef are also great!
Walked in and was greeted with a quick “hi” from the cashier that was on her personal cellphone. Stood and waited to either A. be asked if I was ready to order by the two other employees that were behind the counter or B. for the cashier to finish her conversation. Another gentleman walked in, used the restroom and came out and was asked if he was ready, as we were still standing there. When asked why they chose to serve that gentleman first, I was told “you need to stand right by the door to order, you were looking at the menu” and when we said that we had been waiting to get service, he shook his head and laughed in our faces. No apology, nothing. I have never had an issue at this establishment but wow, that was such shocking and appalling behavior. We will not be back to this location.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fries, Hot Dog
The same people are here every time I come (maybe I come to much lol) but absolutely an amazing environment and I’ve brought family/friend visitors here as well and they’ve loved it . Tommy’s everyday special is my go to ! Their polish sausages are also good .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicago Hot Dog Sport Peppers and Fries
I mean enough is enough at this place, for the love of god please just right down the orders, you have to speak the order and they are like ok and then there always major confusion at the register, then you as the customer have to chime in and explain again what your ordered, so the orders are always wrong when you get them, they can't comprehend how to make a beef sandwich correctly and last but not least and the most disgusting, no one wears gloves at this place I'm mean come on get some people in there that understand and know what they're doing, seems like this place is always dead and I wonder why. Come on Tommys you can do better at this crystal lake location please ! Oh wait not to mention the pizza they leave sitting in the heated case all day that is hard as a rock, if it's not fresh stay away from the pizza
Atmosphere: 1
Food: 1
Service: 1
Quality is slipping downward. Prices are going up. ?????
Atmosphere: 5
Food: 3
Service: 5
Just meh food
Atmosphere: 3
Food: 2
Service: 3
Tommys used to be the go to burger place in crystal lake, not anymore. For the price for a pre cooked burger it is not worth it anymore. They have been doing this for a while. Fridays used to be jammed now we know why. If you dont want a pre cooked burger stay home and cook one your self or go to portillos. Sorry tommy you lost another customer for pre cooked burgers
Atmosphere: 2
Food: 1
Service: 2
We go to this location usually once a week. The food is very good!! Great prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro, Fries, Pizza, Hot Dog, Chicago Hot Dog Sport Peppers and Fries, Cheese Fries, Gyros Sandwich
$18 for a beef sandwich with peppers and cheese?? Missing the cheese for Pete sakes and so many seeds from the peppers all over my sandwich. Soda was as flat as a road! At least the fries were hot, but greasy is all! No wonder there was only one person eating in that place. I’d imagine they’ll close down by the end of the year.
Always good!
Atmosphere: 5
Food: 5
Service: 5
Short line, fast service, very hot n fresh fries!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries
Restaurantji Recommends
I've always loved Tommy's. It's one of the few hot dog joints that's around that's like where I grew up. As a kid, there were tons on like hot dog places around. They always had great food, too. Nothing fancy, just good grilled food.
Atmosphere: 4
Food: 5
Service: 5
2 hotdog deal went up at least 4 times in the last few days. Dirty kitchen and long wait times. And location in lake in the hills closed due to them not paying overtime. Take your money somewhere worth while.
Good fast food hot dogs and Italian sausage and plenty of other items to choose from.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hot Dog, Chicago Hot Dog Sport Peppers and Fries, Tamales
Everything I've eaten there has been great. 😎👍
Atmosphere: 4
Food: 5
Service: 5
My favorite fast food place. I give the most praise to their fries and specifically at this location. Their dogs, gyros, and beef are also great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hot Dog
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