Wonderful, friendly, personal service! We were greeted, offered assistance, and served well. The food was quick and delicious! Best Steak and Shake we have been to!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Burger
Joe Jurich
Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Michael DeLancey
Employees very energetic, polite get atmosphere to sit in and eat
Atmosphere: 4
Food: 4
Service: 4
Gunner Fletcher
0 stars. I accidentally placed an order on the steak n shake website for pickup. I could not find a way to cancel the order on the confirmation email.
So I called the store and they stated they could not cancel the order and to go to the app and cancel the order
I called back to the store and asked for the manager. I explained my situation to the manager and the manager appeared to be just as confused as I was.
Instead of redirecting me to someone who could help or support email. The manager placed me on hold for 15 mins. I hung up after the 15 mins.
No support what so ever and poor management. Very disappointing service for someone having issues with an order
Atmosphere: 1
Food: 1
Service: 1
Jasey Conn
Stopped in for a quick bite on the way home & Brandon was great!!! Although all the employees were kind, he went out of his way to check on us as soon as we walked in and if we were doing alright. Great service!
Atmosphere: 5
Food: 5
Service: 5
Kevin Krueger
My wife and I were passing through to Rockford Illinois from Dayton Ohio . We stopped at the Steak and Shake and it was fantastic. Friendly staff and great burgers! I may stop on the way back!
Atmosphere: 5
Food: 5
Service: 5
Paul George
Good burger but expensive
Atmosphere: 2
Food: 4
Service: 1
Amber Cockrell
Front the time we walked in the door, we were greeted by the staff and asked if we needed any help using the kiosk. During our meal they came around a few times asking how we were doing or if we needed anything, very good! Food was great
Food: 5
Service: 5
Robbie Miller
Workers were super friendly. Food was great. Restaurant was very clean. Great place to stop while driving through Illinois.
Very good place to eat there service is outstanding very friendly and very fast food is always hot and good
Atmosphere: 5
Food: 5
Service: 5
Cams Art
Strawberry shake the best here and garlic double steak burger Xtra garlic sauce is Good will come again
Atmosphere: 5
Food: 4
Service: 3
Janette Carrillo
Went through drive thru. Prompt and friendly service. Asked if something was on the menu. When they didn't have it, they made another delicious suggestion.
Atmosphere: 5
Food: 5
Service: 5
April Sutton
It's not a restaurant anymore. Restaurants you set down and relax not at steak and shake you have to work for your own food now. Not good place to go anymore. I'll go to Rich's or Gilbert Street cafe that's what we are looking for in a restaurant.
Wonderful, friendly, personal service! We were greeted, offered assistance, and served well. The food was quick and delicious! Best Steak and Shake we have been to!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Burger
Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Employees very energetic, polite get atmosphere to sit in and eat
Atmosphere: 4
Food: 4
Service: 4
0 stars. I accidentally placed an order on the steak n shake website for pickup. I could not find a way to cancel the order on the confirmation email.
So I called the store and they stated they could not cancel the order and to go to the app and cancel the order
I called back to the store and asked for the manager. I explained my situation to the manager and the manager appeared to be just as confused as I was.
Instead of redirecting me to someone who could help or support email. The manager placed me on hold for 15 mins. I hung up after the 15 mins.
No support what so ever and poor management. Very disappointing service for someone having issues with an order
Atmosphere: 1
Food: 1
Service: 1
Stopped in for a quick bite on the way home & Brandon was great!!! Although all the employees were kind, he went out of his way to check on us as soon as we walked in and if we were doing alright. Great service!
Atmosphere: 5
Food: 5
Service: 5
My wife and I were passing through to Rockford Illinois from Dayton Ohio . We stopped at the Steak and Shake and it was fantastic. Friendly staff and great burgers! I may stop on the way back!
Atmosphere: 5
Food: 5
Service: 5
Good burger but expensive
Atmosphere: 2
Food: 4
Service: 1
Front the time we walked in the door, we were greeted by the staff and asked if we needed any help using the kiosk. During our meal they came around a few times asking how we were doing or if we needed anything, very good! Food was great
Food: 5
Service: 5
Workers were super friendly. Food was great. Restaurant was very clean. Great place to stop while driving through Illinois.
Atmosphere: 5
Food: 5
Service: 5
Great Frisco melts and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good place to eat there service is outstanding very friendly and very fast food is always hot and good
Atmosphere: 5
Food: 5
Service: 5
Strawberry shake the best here and garlic double steak burger Xtra garlic sauce is Good will come again
Atmosphere: 5
Food: 4
Service: 3
Went through drive thru. Prompt and friendly service. Asked if something was on the menu. When they didn't have it, they made another delicious suggestion.
Atmosphere: 5
Food: 5
Service: 5
It's not a restaurant anymore. Restaurants you set down and relax not at steak and shake you have to work for your own food now. Not good place to go anymore. I'll go to Rich's or Gilbert Street cafe that's what we are looking for in a restaurant.
I love there double garlic 😋 burger and shanks
Atmosphere: 5
Food: 5
Service: 5
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