The Food was good. I have a problem with them not having waitress come to the table to take the order!! You have to walk up to the counter and use the kiosk to place your order! Then to get your drink you have to scan a ticket before you get your drink and you can't get refills eather!!! I will never be back to that place again!! Next they will want us to go back and make the food and clean the table after we eat!!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chili, Frisco Melt
Ken T
Fresh, delicious and clean. Exemplary store!
Atmosphere: 5
Food: 5
Service: 5
Alex
It was alright.
Atmosphere: 3
Food: 4
Service: 4
Ellie Dorwart
People are extremely rude don't give you everything you order and the manger is extremely rude
Atmosphere: 1
Food: 1
Nick Williams
This was the coolest Steak ‘n Shake I’ve ever been to. I don’t know if this is the norm or not because I haven’t been to a Steak ‘n Shake in a while. You pay a kiosk and you get a QR code which allows you to get your drinks and then the food is brought to your table. This particular Steak ‘n Shake had a very old diner feel. Much more so than any other Steak ‘n Shake I have ever been to.
Atmosphere: 5
Food: 4
Service: 4
Dana Howe
I wish waitresses still came to your table!
Atmosphere: 5
Food: 5
Service: 5
Yolanda Gonzalez
I had not had a Steak and Shake burger in a while but I found one in Illinois while visiting family. The burger was thicker than I remembered them and it lacked flavor. Fries were still good
Atmosphere: 5
Food: 5
Service: 5
Linda Trickle
Very clean inside and quick service.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Burger
Ronell Carr
Wonderful, friendly, personal service! We were greeted, offered assistance, and served well. The food was quick and delicious! Best Steak and Shake we have been to!
Employees very energetic, polite get atmosphere to sit in and eat
Atmosphere: 4
Food: 4
Service: 4
Gunner Fletcher
0 stars. I accidentally placed an order on the steak n shake website for pickup. I could not find a way to cancel the order on the confirmation email.
So I called the store and they stated they could not cancel the order and to go to the app and cancel the order
I called back to the store and asked for the manager. I explained my situation to the manager and the manager appeared to be just as confused as I was.
Instead of redirecting me to someone who could help or support email. The manager placed me on hold for 15 mins. I hung up after the 15 mins.
No support what so ever and poor management. Very disappointing service for someone having issues with an order
Atmosphere: 1
Food: 1
Service: 1
Jasey Conn
Stopped in for a quick bite on the way home & Brandon was great!!! Although all the employees were kind, he went out of his way to check on us as soon as we walked in and if we were doing alright. Great service!
Atmosphere: 5
Food: 5
Service: 5
Kevin Krueger
My wife and I were passing through to Rockford Illinois from Dayton Ohio . We stopped at the Steak and Shake and it was fantastic. Friendly staff and great burgers! I may stop on the way back!
The Food was good. I have a problem with them not having waitress come to the table to take the order!! You have to walk up to the counter and use the kiosk to place your order! Then to get your drink you have to scan a ticket before you get your drink and you can't get refills eather!!! I will never be back to that place again!! Next they will want us to go back and make the food and clean the table after we eat!!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chili, Frisco Melt
Fresh, delicious and clean. Exemplary store!
Atmosphere: 5
Food: 5
Service: 5
It was alright.
Atmosphere: 3
Food: 4
Service: 4
People are extremely rude don't give you everything you order and the manger is extremely rude
Atmosphere: 1
Food: 1
This was the coolest Steak ‘n Shake I’ve ever been to. I don’t know if this is the norm or not because I haven’t been to a Steak ‘n Shake in a while. You pay a kiosk and you get a QR code which allows you to get your drinks and then the food is brought to your table. This particular Steak ‘n Shake had a very old diner feel. Much more so than any other Steak ‘n Shake I have ever been to.
Atmosphere: 5
Food: 4
Service: 4
I wish waitresses still came to your table!
Atmosphere: 5
Food: 5
Service: 5
I had not had a Steak and Shake burger in a while but I found one in Illinois while visiting family. The burger was thicker than I remembered them and it lacked flavor. Fries were still good
Atmosphere: 5
Food: 5
Service: 5
Very clean inside and quick service.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Double Burger
Wonderful, friendly, personal service! We were greeted, offered assistance, and served well. The food was quick and delicious! Best Steak and Shake we have been to!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Burger
Great food and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees very energetic, polite get atmosphere to sit in and eat
Atmosphere: 4
Food: 4
Service: 4
0 stars. I accidentally placed an order on the steak n shake website for pickup. I could not find a way to cancel the order on the confirmation email.
So I called the store and they stated they could not cancel the order and to go to the app and cancel the order
I called back to the store and asked for the manager. I explained my situation to the manager and the manager appeared to be just as confused as I was.
Instead of redirecting me to someone who could help or support email. The manager placed me on hold for 15 mins. I hung up after the 15 mins.
No support what so ever and poor management. Very disappointing service for someone having issues with an order
Atmosphere: 1
Food: 1
Service: 1
Stopped in for a quick bite on the way home & Brandon was great!!! Although all the employees were kind, he went out of his way to check on us as soon as we walked in and if we were doing alright. Great service!
Atmosphere: 5
Food: 5
Service: 5
My wife and I were passing through to Rockford Illinois from Dayton Ohio . We stopped at the Steak and Shake and it was fantastic. Friendly staff and great burgers! I may stop on the way back!
Atmosphere: 5
Food: 5
Service: 5
Good burger but expensive
Atmosphere: 2
Food: 4
Service: 1
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