I ordered a bread bowl I took one bite and basically, all the soup was gone. There was quite literally maybe 3 tablespoons of soup in the bowl because they didn’t hollow out the bread. Not to mention the bread was very cold like it had just come out of the fridge I went and spoke to a staff member who told me that they put a ladle of soup in there and that’s all they put in the bread bowls I told him I don’t think that it was a little full since I’ve taken a bite and it’s almost gone. He refused to do anything for me. Won’t be going back. They also had a line to the door and no one was helping the woman at the register.
jackie len
I tried to use their coupons and the manager and sales person did not know how to use/enter on their computer. Very frustrating. I did not have time to wait. Coupons work on the app just fine, except I forgot my password bc I don't log in often. Poor service.
Atmosphere: 2
Food: 2
Service: 1
Oji Sk
Please don’t choose this location. Staff was very rude and unprofessional. Even I asked it politely. I was literally told to throw away my food. How can you tell that to a costumer. I am sorry not coming here.
Sandi M
I have gone to many different Panera's and this one is by far the best. Service, food, and the manager was over the top accommodating. I had to change the pick up date and he step right up and took care of it. Couldn't be happier, will use them again!!!!
Atmosphere: 5
Food: 5
Service: 5
Allen Roiter
Consistent healthy options.
Atmosphere: 5
Food: 5
Service: 5
Suzanne Castle
I frequently visit this location for a coffee and pastry. However, the other day I went to purchase my usual order when I was met with rude customer service. I gave the staff cash money in her hand and she place the change on the counter away from me. I asked her, about not giving me my change in my hand as I gave it to her in her hand. She proceeded to say that she always does it but I watched her with the customer in front of me being given cash in his hand. I asked to speak with the manager and she tried to offer me something for free. I don’t want anything free. I just want good customer service. Then the district manager spoke with me about the incident and he had the nerve to say that she didn’t mean anything by it. How do you know what she meant? He can’t know. But I know what she meant by it. I told them that I would never return to this location and I’m reporting them.
Atmosphere: 1
Food: 3
Service: 1
John Martin Hacker
Great place to grab lunch and get some work done.
Atmosphere: 5
Food: 5
Service: 5
Young Seung Park
I love their soup and salad combo
Atmosphere: 5
Food: 5
Service: 5
Jess Kahn
The food quality has gone down along with the menu selections. Bring back frozen mochas and fresh baked cinnamon rolls.
Atmosphere: 5
Food: 3
Service: 5
Vanessa M
Running late to work, I stopped by to grab a sandwich. I entered the order at the kiosk and the credit card machine didn't work. I tried to get some help, but everyone would walk by me, see me standing there and not even look. I eventually had to enter my order again and again in anoother machine that finally worked. The workers saw I was struggling with the machine not working and needed help, but they would pass by me switching pastries from one side to the other expecting someone else to help. Terrible customer service at this location.
I like this Panera Bread branch along Lake Cook & Waukegan roads (Deerfield, IL) since it's very easy to park here & the staff are very nice! Fast service!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich and Salad
TheKings Kid
The soup wasn't as rich as I expected. I had to remind the manager I was supposed to get a treat because I was overcharged on my last order. My breakfast sandwich was good last Saturday except they forgot the cheese. I understand why people use the kiosk
Food: 3
Sandy Silverman
Decent reasonably healthy food available and not much prices than fast food, the tomato soup is quite good as is the Mediterranean sandwich, Greek salad and the bakery is excellent if a bit high price but the new macaroons are a nice treat for under $2 but be careful since the registers can't take e gift cards though the kiosks do
I ordered a bread bowl I took one bite and basically, all the soup was gone. There was quite literally maybe 3 tablespoons of soup in the bowl because they didn’t hollow out the bread. Not to mention the bread was very cold like it had just come out of the fridge I went and spoke to a staff member who told me that they put a ladle of soup in there and that’s all they put in the bread bowls I told him I don’t think that it was a little full since I’ve taken a bite and it’s almost gone. He refused to do anything for me. Won’t be going back. They also had a line to the door and no one was helping the woman at the register.
I tried to use their coupons and the manager and sales person did not know how to use/enter on their computer. Very frustrating. I did not have time to wait. Coupons work on the app just fine, except I forgot my password bc I don't log in often.
Poor service.
Atmosphere: 2
Food: 2
Service: 1
Please don’t choose this location. Staff was very rude and unprofessional. Even I asked it politely. I was literally told to throw away my food. How can you tell that to a costumer. I am sorry not coming here.
I have gone to many different Panera's and this one is by far the best. Service, food, and the manager was over the top accommodating. I had to change the pick up date and he step right up and took care of it. Couldn't be happier, will use them again!!!!
Atmosphere: 5
Food: 5
Service: 5
Consistent healthy options.
Atmosphere: 5
Food: 5
Service: 5
I frequently visit this location for a coffee and pastry. However, the other day I went to purchase my usual order when I was met with rude customer service. I gave the staff cash money in her hand and she place the change on the counter away from me. I asked her, about not giving me my change in my hand as I gave it to her in her hand. She proceeded to say that she always does it but I watched her with the customer in front of me being given cash in his hand. I asked to speak with the manager and she tried to offer me something for free. I don’t want anything free. I just want good customer service. Then the district manager spoke with me about the incident and he had the nerve to say that she didn’t mean anything by it. How do you know what she meant? He can’t know. But I know what she meant by it. I told them that I would never return to this location and I’m reporting them.
Atmosphere: 1
Food: 3
Service: 1
Great place to grab lunch and get some work done.
Atmosphere: 5
Food: 5
Service: 5
I love their soup and salad combo
Atmosphere: 5
Food: 5
Service: 5
The food quality has gone down along with the menu selections. Bring back frozen mochas and fresh baked cinnamon rolls.
Atmosphere: 5
Food: 3
Service: 5
Running late to work, I stopped by to grab a sandwich. I entered the order at the kiosk and the credit card machine didn't work. I tried to get some help, but everyone would walk by me, see me standing there and not even look. I eventually had to enter my order again and again in anoother machine that finally worked. The workers saw I was struggling with the machine not working and needed help, but they would pass by me switching pastries from one side to the other expecting someone else to help. Terrible customer service at this location.
Service: 1
Restaurantji Recommends
I like this Panera Bread branch along Lake Cook & Waukegan roads (Deerfield, IL) since it's very easy to park here & the staff are very nice! Fast service!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich and Salad
The soup wasn't as rich as I expected. I had to remind the manager I was supposed to get a treat because I was overcharged on my last order. My breakfast sandwich was good last
Saturday except they forgot the cheese.
I understand why people use the kiosk
Food: 3
Decent reasonably healthy food available and not much prices than fast food, the tomato soup is quite good as is the Mediterranean sandwich, Greek salad and the bakery is excellent if a bit high price but the new macaroons are a nice treat for under $2 but be careful since the registers can't take e gift cards though the kiosks do
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Greek Salad, Mediterranean Veggie
They really just served me a bacon double take breakfast sandwich with no egg! Just double cheese and bacon, I’m livid!
Atmosphere: 2
Food: 1
Service: 3
gets crowded and it was a bit hot inside, but otherwise everything is great. good food, nice location just wish they regulated the temp inside better.
Atmosphere: 4
Food: 5
Service: 5
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