They just can't get an order right. Today my fish sandwich with light tartar was drowning in tartar and I edible. My husband's beef had three inches of just wet bread no meat. This is not the first messed up order. Don't coming to this location.
Atmosphere: 3
Food: 2
Service: 1
Michael R
Took 20 minutes to get 2 sandwiches and 2 fries on a dead Wednesday night. When I asked about my food, I barely got an answer. When I DID get my food, it was tossed at me without so much as a Sorry or Thank you. Got home to 40 dollars worth of cold slop. I'm sure your planned expansion is gonna be great.
Atmosphere: 3
Food: 1
Service: 1
sam packer
Good BIG BEEF AND CHEESE FRIES WITH CHOCOLATE CAKE SHAKE
Atmosphere: 5
Food: 5
Service: 5
anthony ferreria
Use to love them 20 years ago. Haven't had them in almost 5 years. Stop for lunch, nothing special still. Definitely not worth the wait, can still taste corporate greed in every bite.
Atmosphere: 2
Food: 2
Service: 2
Todd B
12/23/2025 Update. We ordered three Ceasars Salads w/three different Salad dressings. We got all the same dressings. The cashier asked if we would like e tra crispy fries. I said yes to one extra crispy and one regular. Both were regular and were pre-made so were barely warm and the place wasn't overly busy. I do have to say we tried the veggie hotdog and it was quite good.
The beef and sausage combo, fries, and a drink were all delicious as usual. I watched as order after order went out with something missing. It happened at least 6 times while I was eating my lunch. When Dick Portillo owned Portillo's the efficiency was like watching a work of art. As an investor I hope this is a one off, not the new business as usual.
Atmosphere: 5
Food: 4
Service: 3
miso
I used to love Portillo’s but it just doesn’t taste the same anymore for some reason. It’s a Chicago staple and they still serve some of the best cakes, but the quality of everything seems not as good as it was before. I’ll still come if I’m super hungry and craving something late night but it used to be my go to place and my first pick for lunch/ dinner.
Disappointed in the big beef. The only thing about it that was big was the bun. Half of the bun was empty very little meat. I asked for sweet peppers I got one smaller slice of pepper. That and cheese fries no drink was $20.00 very disappointed at this location. I have been to 4 or 5 locations over the years so I know what the food should be.
Food: 2
Service: 4
jone ieyvejysbev
The atmosphere in the evening is romantic with the soft lighting.
They just can't get an order right. Today my fish sandwich with light tartar was drowning in tartar and I edible. My husband's beef had three inches of just wet bread no meat. This is not the first messed up order. Don't coming to this location.
Atmosphere: 3
Food: 2
Service: 1
Took 20 minutes to get 2 sandwiches and 2 fries on a dead Wednesday night. When I asked about my food, I barely got an answer. When I DID get my food, it was tossed at me without so much as a Sorry or Thank you. Got home to 40 dollars worth of cold slop. I'm sure your planned expansion is gonna be great.
Atmosphere: 3
Food: 1
Service: 1
Good BIG BEEF AND CHEESE FRIES WITH CHOCOLATE CAKE SHAKE
Atmosphere: 5
Food: 5
Service: 5
Use to love them 20 years ago. Haven't had them in almost 5 years. Stop for lunch, nothing special still. Definitely not worth the wait, can still taste corporate greed in every bite.
Atmosphere: 2
Food: 2
Service: 2
12/23/2025 Update. We ordered three Ceasars Salads w/three different Salad dressings. We got all the same dressings. The cashier asked if we would like e tra crispy fries. I said yes to one extra crispy and one regular. Both were regular and were pre-made so were barely warm and the place wasn't overly busy. I do have to say we tried the veggie hotdog and it was quite good.
The beef and sausage combo, fries, and a drink were all delicious as usual. I watched as order after order went out with something missing. It happened at least 6 times while I was eating my lunch. When Dick Portillo owned Portillo's the efficiency was like watching a work of art. As an investor I hope this is a one off, not the new business as usual.
Atmosphere: 5
Food: 4
Service: 3
I used to love Portillo’s but it just doesn’t taste the same anymore for some reason. It’s a Chicago staple and they still serve some of the best cakes, but the quality of everything seems not as good as it was before. I’ll still come if I’m super hungry and craving something late night but it used to be my go to place and my first pick for lunch/ dinner.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fries, Cheese Fries, Chocolate Cake
Kind of a smaller location
Atmosphere: 4
Food: 4
Service: 4
Can’t beat Portillos. Best Italian beef around
Atmosphere: 5
Food: 5
Service: 5
Disappointed in the big beef. The only thing about it that was big was the bun. Half of the bun was empty very little meat.
I asked for sweet peppers I got one smaller slice of pepper. That and cheese fries no drink was $20.00 very disappointed at this location. I have been to 4 or 5 locations over the years so I know what the food should be.
Food: 2
Service: 4
The atmosphere in the evening is romantic with the soft lighting.
Restaurantji Recommends
I love the rich flavors in their pasta dishes.
Food is good 👍
Atmosphere: 5
Food: 5
Service: 5
Average Portillo’s. Nothing special.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Italian Beef Sandwich, Salad
This Portillos is really nice. The people are always friendly. Food is made fresh right there and very kind and courteous and it’s always kept clean.
Atmosphere: 4
Food: 5
Service: 5
Staff explained the specials clearly.
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