I've come to this location frequently because the food is good and the smoothies are delicious. The staff I've seen are always friendly and the environment is clean.
Atmosphere: 5
Food: 5
Service: 5
Jake Newman
Revising as I had a terrible experience at this location. Rude and disrespectful staff, 30 minutes late, and awful tasting smoothies. Been coming here for years on a weekly basis. Very disappointing as typically things are consistently solid.
I filled out the form, sent an email to the owners, zero response.
Atmosphere: 1
Food: 1
Service: 1
Richard Yasay
Came in store to place an order. As the employee is working on my order, he gets a phone call from someone in a hurry wanting to make an order. Then proceeds to tell me that he’s going to make the order for the person on the phone because he’s in a hurry then will finish up my order. The customer on the phone can wait I am literally in your store and already ordered and have been waiting 5 minutes. Worst part, the person on the phone didn’t even come in before the employee got back to my order and before I left. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Delphine Turco
I’m only reviewing the service, as we didn’t dine in, just ordered two smoothies to go. Unfortunately, we ended up waiting nearly 50 minutes for those two smoothies. While the drinks were okay, the overall experience was frustrating. The two women behind the counter appeared busy, but there was no sense of urgency or customer care. When we inquired about the long wait, we were met with snarky, sarcastic comments rather than an apology or explanation. At one point, a customer mentioned a soccer game, which prompted one of the employees to loudly and mockingly say, “Soccer game, of course, of course”, completely unprofessional and unnecessary. I understand that restaurants and cafes can get overwhelmed, especially during busy times, but a little courtesy and communication go a long way. A simple acknowledgment of the delay or a sincere apology would have made a huge difference. Instead, we watched one man leave without his paid drink after waiting 30 minutes because he simply couldn’t wait any longer. I hope management addresses this issue especially when the wait is this long for a simple to-go order.
Service: 1
Daria S
Stopped for a quick lunch with my daughter on a Sunday and unfortunately had a disappointing experience at the Deerfield Tropical Café. I ordered a Detox Island Green smoothie and my daughter had a mango smoothie with a chipotle sandwich, requesting mozzarella instead of pepper jack.
While waiting, we used the bathroom but couldn’t flush because the toilet was broken. I immediately let the staff know, but there was no acknowledgment or concern. When I tried my smoothie, it tasted like watered-down green ice. I politely asked if that was normal, but the staff member mumbled “Give me a minute” and walked away. The second attempt was slightly better but still overly icy.
Things got worse when my daughter bit into her sandwich and found pepper jack instead of the mozzarella we had requested. We went back to show the staff, and although the cashier confirmed our order was correct, the cook said there were “no instructions” to leave off pepper jack. While waiting for the replacement, I noticed the trash can by the entrance had no liner and was left wide open. Later, a staff member told us they were understaffed, which is why handling a simple cheese substitution was “too challenging.” At that time, there was only one table of four in the café and no to-go orders, so the explanation didn’t really add up.
To their credit, they did eventually remake the sandwich and gave us two cards for free smoothies. Still, the overall experience fell far short of what hospitality should be. A café is not just about handing over food—it’s part of the hospitality industry, where the bare minimum is making eye contact, acknowledging customers, and communicating clearly. Sadly, even that minimum didn’t exist here.
Atmosphere: 1
Food: 1
Service: 1
Michael Taflove
Jason was awesome!!!! So friendly and helpful and the smoothies were epic!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Team Born2Win
Shyanne was very helpful and friendly, definitely appreciate the good vibes and the excellent service
Atmosphere: 5
Food: 5
Service: 5
Sheena
Edit: I sent a message through the website provided and no one ever responded after a week of waiting. It's disgusting that they charge you extra to add something but can't provide what you paid more for.
I placed my order on the app to pick up in store. I ordered the Nutella acai bowl which is more expensive than the regular acai bowl. They completely forgot to add the Nutella! Why ask for extra money if you won't bother with adding the item you're charging more for! I tried calling them 4 or 5 times because I found out after I went home and they dont answer their phones (they were still open for another hour). Also the woman working their was extraordinary rude and got mad because my mom was missing something from her order. I'm absolutely disgusted with this location.
Atmosphere: 1
Food: 3
Service: 1
Tyler Duncan
I usually frequent this location because it's the closest between home and work. After my last trip here I probably wont return. I ordered a smoothie and quesadilla but this time my quesadilla had a hair baked in it. I called into the store to receive a refund or some kind of compensation. The associate who answered said the manager would do a refund. After a few days, I never received it so I gave the store a call again. This time the MOD asked for my information and said the GM would get back to me. No problem, waited a few more days. Now Im a week or so in still waiting for a response. I guess no response is the response in this situation. Also, I agree with another reviewer saying that no one smiles or even greets you when coming in even if it's for a pick up order.
Atmosphere: 2
Food: 1
Service: 2
Sheri Smith
Shyanne was very warm and welcoming. Highly recommend the Deerfield location. Great food, tasty, clean environment. My favorite breakfast spot!
Apathy Smoothie Cafe. Would it kill anyone here to smile or at least acknowledge someone's present as they're ordering? Smoothies are great....but that's a bare minimum expectation. I'll cut the kids that work here a break since training is the responsibility of OWNERSHIP. Welcome to tropical smoothie cafe, hope you're having a wonderful day! How can I help you? Please get back to basics.
Atmosphere: 2
Food: 5
Service: 1
Benny Benavides
Great customer service but poor guys have to work in heat us unacceptable conditions for all
Service: 5
Gabrielle Kamil
Their smoothies are refreshing on a hot summer day.
Nicholas
This place is the best. Great smoothies and great food, and the employees are all helpful and chill. They also offer great deals when you pair food and drink, use rewards program, or fill out the surveys.
I've come to this location frequently because the food is good and the smoothies are delicious. The staff I've seen are always friendly and the environment is clean.
Atmosphere: 5
Food: 5
Service: 5
Revising as I had a terrible experience at this location. Rude and disrespectful staff, 30 minutes late, and awful tasting smoothies. Been coming here for years on a weekly basis. Very disappointing as typically things are consistently solid.
I filled out the form, sent an email to the owners, zero response.
Atmosphere: 1
Food: 1
Service: 1
Came in store to place an order. As the employee is working on my order, he gets a phone call from someone in a hurry wanting to make an order. Then proceeds to tell me that he’s going to make the order for the person on the phone because he’s in a hurry then will finish up my order.
The customer on the phone can wait I am literally in your store and already ordered and have been waiting 5 minutes.
Worst part, the person on the phone didn’t even come in before the employee got back to my order and before I left.
Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
I’m only reviewing the service, as we didn’t dine in, just ordered two smoothies to go. Unfortunately, we ended up waiting nearly 50 minutes for those two smoothies. While the drinks were okay, the overall experience was frustrating.
The two women behind the counter appeared busy, but there was no sense of urgency or customer care. When we inquired about the long wait, we were met with snarky, sarcastic comments rather than an apology or explanation. At one point, a customer mentioned a soccer game, which prompted one of the employees to loudly and mockingly say, “Soccer game, of course, of course”, completely unprofessional and unnecessary.
I understand that restaurants and cafes can get overwhelmed, especially during busy times, but a little courtesy and communication go a long way. A simple acknowledgment of the delay or a sincere apology would have made a huge difference. Instead, we watched one man leave without his paid drink after waiting 30 minutes because he simply couldn’t wait any longer.
I hope management addresses this issue especially when the wait is this long for a simple to-go order.
Service: 1
Stopped for a quick lunch with my daughter on a Sunday and unfortunately had a disappointing experience at the Deerfield Tropical Café. I ordered a Detox Island Green smoothie and my daughter had a mango smoothie with a chipotle sandwich, requesting mozzarella instead of pepper jack.
While waiting, we used the bathroom but couldn’t flush because the toilet was broken. I immediately let the staff know, but there was no acknowledgment or concern. When I tried my smoothie, it tasted like watered-down green ice. I politely asked if that was normal, but the staff member mumbled “Give me a minute” and walked away. The second attempt was slightly better but still overly icy.
Things got worse when my daughter bit into her sandwich and found pepper jack instead of the mozzarella we had requested. We went back to show the staff, and although the cashier confirmed our order was correct, the cook said there were “no instructions” to leave off pepper jack. While waiting for the replacement, I noticed the trash can by the entrance had no liner and was left wide open. Later, a staff member told us they were understaffed, which is why handling a simple cheese substitution was “too challenging.” At that time, there was only one table of four in the café and no to-go orders, so the explanation didn’t really add up.
To their credit, they did eventually remake the sandwich and gave us two cards for free smoothies. Still, the overall experience fell far short of what hospitality should be. A café is not just about handing over food—it’s part of the hospitality industry, where the bare minimum is making eye contact, acknowledging customers, and communicating clearly. Sadly, even that minimum didn’t exist here.
Atmosphere: 1
Food: 1
Service: 1
Jason was awesome!!!! So friendly and helpful and the smoothies were epic!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Shyanne was very helpful and friendly, definitely appreciate the good vibes and the excellent service
Atmosphere: 5
Food: 5
Service: 5
Edit: I sent a message through the website provided and no one ever responded after a week of waiting. It's disgusting that they charge you extra to add something but can't provide what you paid more for.
I placed my order on the app to pick up in store. I ordered the Nutella acai bowl which is more expensive than the regular acai bowl. They completely forgot to add the Nutella! Why ask for extra money if you won't bother with adding the item you're charging more for! I tried calling them 4 or 5 times because I found out after I went home and they dont answer their phones (they were still open for another hour). Also the woman working their was extraordinary rude and got mad because my mom was missing something from her order. I'm absolutely disgusted with this location.
Atmosphere: 1
Food: 3
Service: 1
I usually frequent this location because it's the closest between home and work. After my last trip here I probably wont return. I ordered a smoothie and quesadilla but this time my quesadilla had a hair baked in it. I called into the store to receive a refund or some kind of compensation. The associate who answered said the manager would do a refund. After a few days, I never received it so I gave the store a call again. This time the MOD asked for my information and said the GM would get back to me. No problem, waited a few more days. Now Im a week or so in still waiting for a response. I guess no response is the response in this situation. Also, I agree with another reviewer saying that no one smiles or even greets you when coming in even if it's for a pick up order.
Atmosphere: 2
Food: 1
Service: 2
Shyanne was very warm and welcoming. Highly recommend the Deerfield location. Great food, tasty, clean environment. My favorite breakfast spot!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Apathy Smoothie Cafe. Would it kill anyone here to smile or at least acknowledge someone's present as they're ordering? Smoothies are great....but that's a bare minimum expectation. I'll cut the kids that work here a break since training is the responsibility of OWNERSHIP. Welcome to tropical smoothie cafe, hope you're having a wonderful day! How can I help you? Please get back to basics.
Atmosphere: 2
Food: 5
Service: 1
Great customer service but poor guys have to work in heat us unacceptable conditions for all
Service: 5
Their smoothies are refreshing on a hot summer day.
This place is the best. Great smoothies and great food, and the employees are all helpful and chill. They also offer great deals when you pair food and drink, use rewards program, or fill out the surveys.
Atmosphere: 5
Food: 5
Service: 5
The smoothies were great 👍
Atmosphere: 5
Food: 5
Service: 5
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