Chipotle Mexican Grill
2383 Sycamore Rd, DeKalb
(815) 754-0379
Recent Reviews
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Came in this evening and they are out of shredded cheese. This is the second time this has happened to me at this location. How can this happen repeatedly? I could understand if you are 15 minutes from closing but come on you don't close for 3 hours. Also last time, I asked for queso as a replacement for the shredded cheese and it ended up being an upcharge. Every time I come in here, the place is a wreck, food all over the place and looking nasty. I can't imagine this place lasting much longer. Corporate should stop in this place.
Atmosphere: 1
Food: 1
Service: 1
Rice never seems to be cooked all the way. Where its still a little crunchy
Atmosphere: 5
Food: 3
Service: 5
I ordered through GrubHub I got a bowl I barely got anything in the bowl did not get my guacamole that I had ordered barely got any of the carnitas that I ordered did not get my salsa that I had to ordered barely got any rice The bowl was not even half full The chips tasted burnt it was absolutely not worth the $16 that I had to pay it was absolutely disgusting. I was not happy whatsoever with that I could go in there and order and have the bowl heaping over and when you order for delivery you have no option to order extra rice extrasal salsa extra fajitas which by the way I got two things of fajitas which was ridiculous, it was just unbelievable. And on top of it all I didn't get a receipt inside my bag which is ridiculous also.
Food: 1
don't expect guacamole after 8pm at this location
Atmosphere: 3
Food: 4
Service: 3
Anytime ive come here past 6pm they do NOT have guac whatsoever.. ridiculous.
Ran out of rice for the whole day and a sorry couldn’t even be mustered? Wish I could give this place 0 stars.
Atmosphere: 1
Food: 1
Service: 1
3 hours prior to closing and half the menu is out. Bad service. No discount either for having to choose from what food they did have left. Always a disappointment
No chicken
No steak
No guacamole
No fajitas
Every single table was dirty. All the while there was at least 4 employees behind the counter with one who was walking around.
So that leaves?!
Atmosphere: 1
Food: 1
Service: 1
Don't expect this chipolte to have half of the ingredients to actually make a burrito. This particular time they had no steak and I said I would wait and they said they aren't making it for at least 30 minutes. There had to be 10 people standing around working and the shift manager is the one who snapped at the employee that said it would be 5 minutes for steak and that I needed to get a different protein because they weren't going to make any any time soon, all this happened at 630 on a Friday, guess they don't need the business.
Atmosphere: 1
Food: 1
Service: 1
This locations staff is rude and unorganized. 2nd time in a week they were out of guacamole. First time they were also out of cheese and salsa. I got total attitude from the staff when I asked what was the deal. Its 7pm and they are out. They lame the morning shift. Someone needs to step it up. Its usually dirty as well
Atmosphere: 2
Food: 4
Service: 1
Ended up getting food poisoning
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I didn’t even eat, the girl serving in the line dropped rice on the counter, pushed it back in the container and then rescooped it back in to my bowl. Then I asked for half n half chicken n got barely none in my bowl. All the containers are cross contaminated from other sides. It’s dirty in there and yall need to do better on bro
Overall excellent butI wouldn't call inside seating great
Atmosphere: 4
Food: 5
Service: 4
You pay for a cup of sauce on the side and they don’t even fill it up halfway. What’s the point?
You order a bowl and it’s fairly light in weight. You order a burrito and they’re inconsistent in size.…skimping on food.
After ordering from here, it definitely makes you want to go to a real Mexican restaurant or somewhere you can get a meal for the price of a singular “entree”.
Special shoutout to whoever is rolling my burritos back there — I don’t know if it’s a person or a tortilla wizard, but these things show up wrapped tighter than my emotional baggage. No splits, no spillage, just a beautiful, burrito-shaped masterpiece that holds together like the plot of a good Netflix show.
Seriously, thank you for not punishing me for ordering delivery. You treat my burritos like they’re going to the Met Gala. Keep up the amazing work — your whole team is crushing it lately! 🌯🔥👏
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service
Atmosphere: 4
Food: 5
Service: 5
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