Jimmy John's
850 Pappas Dr, DeKalb
(815) 756-6004
Recent Reviews
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Freaky slow. Twice I've ordered from the app in recent months. One order took a hour and half and the other an hour to get delivered.
Walked in. Worker asked if I was picking up. No. Planned to order. He said it's going to be a while 10to 12 minutes before he can get to me due to drive through. So I left
I had a really positive experience from a customer service standpoint with Summer. Just a very polite, attentive, and kind person. It’s great to see that customer service is still a thing with the college aged kids.
Atmosphere: 5
Food: 5
Service: 5
My food was good, but the guy who was there today demeanor, customer service skills comes off as a little aggressive as if he doesn't want to be there and he seemed like he was the one in charge for today. The atmosphere it's not welcoming.
Atmosphere: 2
Food: 4
Service: 1
Doesn't seem to ever get my add-ons right. 30 dollars for 2 wraps 2 bags of chips. Inflation? 🤔
5 stars on service since the delivery driver shows up quickly. However i’m leaving this review since it’s happened every time i’ve ordered from here- skip paying for avocado in general. Every time i’ve ordered here I order the avocado spread, and it’s NEVER on my sandwich. I’ve also ran into mix ups quite a few times as well, every other time I order they replace my boyfriend’s chocolate chip cookie with an oatmeal raisin. (Not sure if it’s an accident, or a substitute that they don’t call about, my boyfriend cannot eat raisins.)
Food: 3
Service: 5
Best subs. They are always freaky fast and friendly! My sub is always the way I order it with all my customizations on point. Nothing like a good JJ sub!
Atmosphere: 5
Food: 5
Service: 5
Parking lot is full of holes. Not the best location.
Atmosphere: 3
Food: 5
Service: 5
Jimmy Johns used to be freaky fast, not anymore. Sandwich maker was also cashier and never removed her gloves after taking money. Parking lot looks like a war zone.
Atmosphere: 1
Food: 2
Service: 1
My fiancé doordashed me a sandwich from this location on Wednesday February 26th to my work for lunch. I went home after work and became profusely sick. I got food poisoning and was puking and having diarrhea at the same time throughout the entire night. I know it's TMI but someone really needs to look into this location and see exactly how they are improperly handling food.
Restaurantji Recommends
Wowwww, the general manager at this location put me through, by far, the worst food experience I've ever had in my entire life and I'm in my 40's!!! I will be contacting the district manager, clearly you all don't understand the phrase..."Customers always right" what a joke 😉 talk to you all very very soon 😞 Just a heads up, you messed with the wrong Karen today she who remains nameless...I look forward to one day replacing you sweetheart, I hope u learn a solid lesson from getting fired over nonsense 😯
Atmosphere: 1
Food: 1
Service: 1
Good people and food
Ordered through door dash at 10pm. I know it was late but they supposedly were still open. They accepted my order and then never delivered it
Loved the manager
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little John B L T, Turkey Tom, Chicken Caesar Wrap, Spicy East Coast Italian
How does a sandwich shop not have bread. No wheat bread no sandwich bread. Wanted a #9 as it comes on bread had to get it as a wrap because they had no bread.
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