Wow! What a turn around! I haven't been to this Steak and Shake for a number of years due to the previous poor service and dirty interior. Went today, the place was spotless the service fast and the food was really good. Great job in bringing an Iconic restaurant back from the brink!
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Birchfield
I have worked food service for more than half my life, i dont feel great saying this. But this is the and or probably worst place consistantly i have ordered food from. Today is the third time in a span of 3 months where they completely screw up a simple order. Two burgers, and a shake. The issue is they put the wrong toppings on each burger, including topings we didnt pay for. Its as if someone is dyslexic and or missmatched our burgers toppings. Not to mention the tomato on one of these burgers is two inches thick see pic. Again ive worked food service, i understand the struggles i normally would never do this but this is so bad im breaking my own rules. This is embarassing, and three times in a row for a simple order, this is just stupid and a waste of my money and time. Also for a third time when i call the store, the phone rings indefinitely. It just keeps getting worse everytime i go there with my family
Beth Winiger
My friend and I stopped in for a quicker dine-in meal. There is 0 service (yet they ask for a tip at the self-serve kiosk). I ordered chili mac and a hot dog as those were the only options without cheese and weren't deep fried. The noodles were undercooked (almost crunchy) the chili was just a small scoop (nothing like the picture) and it was salty and disgusting, as though they threw chili powder into some ground beef the day before. It gave me heartburn the rest of the night. The hotdog was just a cheap plain frank, also very salty and no taste otherwise. When I said something about the lack of chili, the person from the kitchen just looked at me as though it was my fault for ordering it.
Needless to say this was VERY MUCH a downgrade of Steak and Shakes of the past and I won't be returning.
Atmosphere: 3
Food: 1
Service: 2
Lex Šedá
Always delicious food when I go here. They have yet to get my order wrong.
Atmosphere: 5
Food: 5
Service: 5
Justin Guimond
Steak’n’Shake is back!
stupus
Good location. Nice staff and good food and pretty clean.
Vegetarian options: Grilled cheese with veggies, cheese fries, onion rings and shakes are all vegetarian and quite good.
Atmosphere: 4
Food: 5
Service: 5
Michael Skinner
The man that brought my food was fast and very nice. I do jot like the automated ordering system. The burger was smaller and tasteless. The shake was smaller, but in a big glass to make you think it's bigger!
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Steak Cheese Burger and Fries
Georgia Shaw
Fries were way under cooked didnt notice until we got home. Very soggy. 1 star for service and atmosphere because we had to use the kiosk to order and no one even greeted us. No music. Nothing.
Atmosphere: 1
Food: 2
Service: 1
Nate Gilmore
Went to this Steak n Shake for the 1st time yesterday for my lunch break at work and food was great, and it didn't take very long to recieve my order. I didn't know this location existed but now that I do I will be back!
Food: 5
Service: 5
Recommended dishes: Double Bacon Steak Burger and Fries
Peggy Cubberley
It seemed almost robotic. No more waitresses 4 screens when you walk in. I think only 2 very nice young ladies were working and working hard. They were attentive and our food was fresh it just wasn't the same atmosphere as before.
Always forgot something on my order. The drinks taste very bad like chemicals. Don’t bother, take your business to a place that puts in the effort with their job.
Atmosphere: 2
Food: 1
Service: 1
Gs7 Rab
Wow so much cheaper then McDonald's and way better menu and food! I can't believe I haven't tried this place before. It's sooooooo good! The value for your money blows everyone out of the water.
Kid-friendliness: Kids menu is great and they have coloring sheets and paper hats. Fun.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Steakburger 'N Fries
Shane Weber
Steak and shake is back. The place me and my boys have loved for so many years . They had some rough ones of late but new owners and management are great. Food was perfect and my boys love the shakes . 5 star but 10 star turn around
Atmosphere: 5
Food: 5
Service: 5
Dennis Hood
First time for me using the kiosk to order inside. Impersonal, but functional. and our order was out very quickly. Ironically, this was the best prepared Steak n Shake meal that I have had in recent history. Burgers and fries were cooked beautifully and actually looked like the menu. A milkshake was ordered and was perfect. As we were the only ones eating in at the time, it was very quiet, but very clean
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Double Bacon Steak Burger and Fries, Steak Cheese Burger and Fries
Chuck Gasso
The smash burgers, chs fries and onion rings were delish. Not much customer service at all except when your order is called.
Wow!
What a turn around! I haven't been to this Steak and Shake for a number of years due to the previous poor service and dirty interior.
Went today, the place was spotless the service fast and the food was really good.
Great job in bringing an Iconic restaurant back from the brink!
Atmosphere: 5
Food: 5
Service: 5
I have worked food service for more than half my life, i dont feel great saying this. But this is the and or probably worst place consistantly i have ordered food from. Today is the third time in a span of 3 months where they completely screw
up a simple order. Two burgers, and a shake. The issue is they put the wrong toppings on each burger, including topings we didnt pay for. Its as if someone is dyslexic and or missmatched our burgers toppings. Not to mention the tomato on one of these burgers is two inches thick see pic. Again ive worked food service, i understand the struggles i normally would never do this but this is so bad im breaking my own rules. This is embarassing, and three times in a row for a simple order, this is just stupid and a waste of my money and time. Also for a third time when i call the store, the phone rings indefinitely. It just keeps getting worse everytime i go there with my family
My friend and I stopped in for a quicker dine-in meal. There is 0 service (yet they ask for a tip at the self-serve kiosk). I ordered chili mac and a hot dog as those were the only options without cheese and weren't deep fried. The noodles were undercooked (almost crunchy) the chili was just a small scoop (nothing like the picture) and it was salty and disgusting, as though they threw chili powder into some ground beef the day before. It gave me heartburn the rest of the night. The hotdog was just a cheap plain frank, also very salty and no taste otherwise. When I said something about the lack of chili, the person from the kitchen just looked at me as though it was my fault for ordering it.
Needless to say this was VERY MUCH a downgrade of Steak and Shakes of the past and I won't be returning.
Atmosphere: 3
Food: 1
Service: 2
Always delicious food when I go here. They have yet to get my order wrong.
Atmosphere: 5
Food: 5
Service: 5
Steak’n’Shake is back!
Good location. Nice staff and good food and pretty clean.
Vegetarian options: Grilled cheese with veggies, cheese fries, onion rings and shakes are all vegetarian and quite good.
Atmosphere: 4
Food: 5
Service: 5
The man that brought my food was fast and very nice. I do jot like the automated ordering system. The burger was smaller and tasteless. The shake was smaller, but in a big glass to make you think it's bigger!
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Steak Cheese Burger and Fries
Fries were way under cooked didnt notice until we got home. Very soggy. 1 star for service and atmosphere because we had to use the kiosk to order and no one even greeted us. No music. Nothing.
Atmosphere: 1
Food: 2
Service: 1
Went to this Steak n Shake for the 1st time yesterday for my lunch break at work and food was great, and it didn't take very long to recieve my order. I didn't know this location existed but now that I do I will be back!
Food: 5
Service: 5
Recommended dishes: Double Bacon Steak Burger and Fries
It seemed almost robotic. No more waitresses 4 screens when you walk in. I think only 2 very nice young ladies were working and working hard. They were attentive and our food was fresh it just wasn't the same atmosphere as before.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Always forgot something on my order. The drinks taste very bad like chemicals. Don’t bother, take your business to a place that puts in the effort with their job.
Atmosphere: 2
Food: 1
Service: 1
Wow so much cheaper then McDonald's and way better menu and food! I can't believe I haven't tried this place before. It's sooooooo good! The value for your money blows everyone out of the water.
Kid-friendliness: Kids menu is great and they have coloring sheets and paper hats. Fun.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Steakburger 'N Fries
Steak and shake is back. The place me and my boys have loved for so many years . They had some rough ones of late but new owners and management are great. Food was perfect and my boys love the shakes . 5 star but 10 star turn around
Atmosphere: 5
Food: 5
Service: 5
First time for me using the kiosk to order inside. Impersonal, but functional. and our order was out very quickly. Ironically, this was the best prepared Steak n Shake meal that I have had in recent history. Burgers and fries were cooked beautifully and actually looked like the menu. A milkshake was ordered and was perfect. As we were the only ones eating in at the time, it was very quiet, but very clean
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Double Bacon Steak Burger and Fries, Steak Cheese Burger and Fries
The smash burgers, chs fries and onion rings were delish. Not much customer service at all except when your order is called.
Atmosphere: 4
Food: 5
Service: 4
Loading...