Went there this morning and put an online order in for 1 drink and 3 food items. Pulled up and they just hand me the drink and told me to have a good day. I asked for the rest of my order and they looked at me crazy and said that this was the only thing in my order. So I showed them the receipt and they threw the rest of my food together. My bagel had literally barely any cream cheese, I couldn’t even taste it on my bagel. And my donuts frosting was smeared all over the inside of the bag. Almost every time I go here I’m missing something or they just throw it together.
Food: 2
Service: 1
Travis Cox
Dunkin count your days I asked for a box because I knew this would happen but the cashier said it’s fine, yall owe me some good quality donuts
Atmosphere: 4
Food: 2
Service: 2
good to read
Literally stole 12$ from me because they don’t mark things off the app. “ I can give you a credit “ like who wants a credit ?!?no one was watching the pick up lane so my boyfriend had to wait 25 minutes in the stupid line just to be told we can’t have our drinks. Literally an awful experience EVERY TIME
Atmosphere: 1
Food: 1
Service: 1
Amy Smith
I Got my coffee pretty fast, (forgot to make this earlier, lol)
Atmosphere: 5
Food: 5
Service: 5
J B
Everytime I come here I can taste the old burnt coffee as if it's been sitting for HOURS. Or maybe they brew new coffee right on top to leave the bottom burn... but it definitely tastes disgusting and burnt. 🤢🤮
Atmosphere: 1
Food: 2
Service: 1
Monica Baez
I just switched to this Dunkin since it's closer to home. And I've had nothing but amazing experiences when I walk inside. But the last two times I went through the drive through I've been given a hard time. Needless to say he refused to give me my reward points back since he refused to use them for the item that I purchased. I will be disputing with my bank as well as contacting corporate. If he was kind it would have been different but that man truly hates his life.
Atmosphere: 1
Food: 1
Service: 1
Lisette G
This location sucks the coffee is horrible watered down don't even taste like coffee!! 🤮I have been going back giving them a chance after chance and it still the same they never get my order right I asked for three sugars in my black coffee I only get one in my watered down gross coffee.. the people there don't even want to help you there's like 20 people behind the counter and they're all busy leaving you one person in line standing there for 10 minutes waiting for someone to just come by and say is someone helping you??!??! Like do you not still see me standing here.!!!!! ? And then they are not even friendly about it they're just rude!!! I still don't know how they are able to run their business like that in a prime location where a dunkin' donuts was really wanted and we were looking forward to this opening. Never going back here again!! let's see how Starbucks at the New jewel is doing....
********* 000000 Stars ********
Atmosphere: 1
Denise Oakes
Was in yesterday, Sunday, February 16th. Very very rude, blonde haired girl. Didn't catch her name. Will not go back to this DD!!!! Reading back all the prior complaints I'm surprised nothing is done to remedy this problem, management obviously does not care!!
Atmosphere: 1
Service: 1
Anmol Hanjra
Waiting 10 minutes for place an order
Atmosphere: 2
Oscar Maldonado
I always come in asking for the same drink and somehow they always mess it up, I always ask for extra caramel on my drinks but I never get it. Try hiring people who can actually listen.
Very delightful staff, donuts and coffee were fresh.
Atmosphere: 4
Food: 5
Service: 5
Jessica Boshears
I keep trying to come back here because I live close. I worked at dunkin it’s not that hard unless a rush. How do yall always get the orders wrong. I have legit 5 hash browns in my bag 5! And then you charged my card never gave a receipt and I had nothing to show you charged my card for something or what I ordered. This Dunkin’ is terrible the food always cold and never fresh the coffee always wrong thank god today it was right but the rest of the order was wrong.
I keep trying to give grace and come back but it only gets worse
& ALWAYS OUT OF DONUTS !
Atmosphere: 1
Food: 1
Service: 1
S M
The service is horrible every time, rude and inattentive. You always have to repeat your order at the window for some reason and still things are messed up or forgotten.
Atmosphere: 1
Food: 2
Service: 1
Joe Kage
Not worth my money
Atmosphere: 1
Food: 1
Service: 1
STYX Kitty
I would give this place zero stars if i could. There was a short blonde haired lady. Not sure her name but i heard someone call her Joette not sure if thats a nickname or her actual name. Anyhow me and my father who doesn’t speak real good English came in and he was speaking to me so i could order what he wanted. This girl says “we are in America you need to learn English” very highly offended by this comment. I responded with excuse me? She said “this isn’t Mexico” first of off my dad isn’t even Mexican he was not even speaking Spanish so this is absolutely outrageous
Went there this morning and put an online order in for 1 drink and 3 food items. Pulled up and they just hand me the drink and told me to have a good day. I asked for the rest of my order and they looked at me crazy and said that this was the only thing in my order. So I showed them the receipt and they threw the rest of my food together. My bagel had literally barely any cream cheese, I couldn’t even taste it on my bagel. And my donuts frosting was smeared all over the inside of the bag. Almost every time I go here I’m missing something or they just throw it together.
Food: 2
Service: 1
Dunkin count your days I asked for a box because I knew this would happen but the cashier said it’s fine, yall owe me some good quality donuts
Atmosphere: 4
Food: 2
Service: 2
Literally stole 12$ from me because they don’t mark things off the app. “ I can give you a credit “ like who wants a credit ?!?no one was watching the pick up lane so my boyfriend had to wait 25 minutes in the stupid line just to be told we can’t have our drinks. Literally an awful experience EVERY TIME
Atmosphere: 1
Food: 1
Service: 1
I Got my coffee pretty fast, (forgot to make this earlier, lol)
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here I can taste the old burnt coffee as if it's been sitting for HOURS. Or maybe they brew new coffee right on top to leave the bottom burn... but it definitely tastes disgusting and burnt. 🤢🤮
Atmosphere: 1
Food: 2
Service: 1
I just switched to this Dunkin since it's closer to home. And I've had nothing but amazing experiences when I walk inside. But the last two times I went through the drive through I've been given a hard time. Needless to say he refused to give me my reward points back since he refused to use them for the item that I purchased. I will be disputing with my bank as well as contacting corporate. If he was kind it would have been different but that man truly hates his life.
Atmosphere: 1
Food: 1
Service: 1
This location sucks the coffee is horrible watered down don't even taste like coffee!! 🤮I have been going back giving them a chance after chance and it still the same they never get my order right I asked for three sugars in my black coffee I only get one in my watered down gross coffee.. the people there don't even want to help you there's like 20 people behind the counter and they're all busy leaving you one person in line standing there for 10 minutes waiting for someone to just come by and say is someone helping you??!??! Like do you not still see me standing here.!!!!! ? And then they are not even friendly about it they're just rude!!! I still don't know how they are able to run their business like that in a prime location where a dunkin' donuts was really wanted and we were looking forward to this opening. Never going back here again!! let's see how Starbucks at the New jewel is doing....
********* 000000 Stars ********
Atmosphere: 1
Was in yesterday, Sunday, February 16th. Very very rude, blonde haired girl. Didn't catch her name. Will not go back to this DD!!!! Reading back all the prior complaints I'm surprised nothing is done to remedy this problem, management obviously does not care!!
Atmosphere: 1
Service: 1
Waiting 10 minutes for place an order
Atmosphere: 2
I always come in asking for the same drink and somehow they always mess it up, I always ask for extra caramel on my drinks but I never get it. Try hiring people who can actually listen.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Very delightful staff, donuts and coffee were fresh.
Atmosphere: 4
Food: 5
Service: 5
I keep trying to come back here because I live close. I worked at dunkin it’s not that hard unless a rush. How do yall always get the orders wrong. I have legit 5 hash browns in my bag 5! And then you charged my card never gave a receipt and I had nothing to show you charged my card for something or what I ordered.
This Dunkin’ is terrible the food always cold and never fresh the coffee always wrong thank god today it was right but the rest of the order was wrong.
I keep trying to give grace and come back but it only gets worse
& ALWAYS OUT OF DONUTS !
Atmosphere: 1
Food: 1
Service: 1
The service is horrible every time, rude and inattentive. You always have to repeat your order at the window for some reason and still things are messed up or forgotten.
Atmosphere: 1
Food: 2
Service: 1
Not worth my money
Atmosphere: 1
Food: 1
Service: 1
I would give this place zero stars if i could. There was a short blonde haired lady. Not sure her name but i heard someone call her Joette not sure if thats a nickname or her actual name. Anyhow me and my father who doesn’t speak real good English came in and he was speaking to me so i could order what he wanted. This girl says “we are in America you need to learn English” very highly offended by this comment. I responded with excuse me? She said “this isn’t Mexico” first of off my dad isn’t even Mexican he was not even speaking Spanish so this is absolutely outrageous
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