Service has always been good; however--had their Philly Cheesesteak sandwich tonight--not so good; a lot more bread than meat/cheese. However, I did like that it is crunchy.
Atmosphere: 5
Food: 2
Service: 5
Samantha Blackwell
Today was the last straw for me with this location. I recently began ordering from this location through their website. The first few times, everything was fine until the day they got my order wrong, and I actually had to interact with their staff.
Every interaction with the staff at this location is just unpleasant.
I can not have cheese. Most restaurants are cautious when a customer makes a request for certain food items not to be prepared with their order. I expected nothing different from this location.
When i called about the mistake, the woman on the phone acknowledged the mistake and provided me with a credit for another pizza. When I called later to redeem the credit,I spoke with a different woman who acknowledged the credit, and I ordered the same pizza as before, BUT made the correct way.....without cheese.
What I received was a pizza one size bigger with no ingredients apart from tomato sauce and a few jalapeños on one side. A pizza only a sociopath would eat.
I called them without a doubt that they would recognize this as a mistake. The guy on the phone argued with me for quite some time, telling me that was the pizza I ordered previously, even though I told him that I had my order receipt open in front of me stating different. He told me there was someone at my location, with the same name and information, who ordered that pizza exactly when I ordered mine, and they received it.....This was so absurd, I knew speaking with him was a waste of time and it would get nothing resolved.
He told me to call back in the evening when the GM was there after 5 pm. This was the only person who could resolve the issue.....so I waited for hours until the manager came in.
I called and spoke with the GM, who acknowledged the issue and then placed my order for me. I confirmed the ingredients and that the pizza would have NO CHEESE!!!! He agreed and said yes.
When the pizza arrived....the pizza HAD CHEESE on it!!!!!!!
I thought to myself, this order was placed with the manager, and the ingredients were confirmed, and it was still prepared wrong. I called him back and told him my pizza was made WRONG AGAIN!!! He apologized and issued yet another credit for a pizza. ( At this point, I should've just asked for a refund and ordered from somewhere else)
Today, I called to finally get the pizza I have tried to order many times now and was met with another unpleasant team member. The staff seems more interested in being argumentative than resolving issues here. I WAS TOLD AGAIN THAT I WOULD HAVE TO WAIT FOR THE MANAGER WHO WOULDN'T BE IN UNTIL AFTER 5PM...... She said she saw no credit and in being passively aggressive said that she did prepare my pizza the right way.....as if somehow I had forgotten what I ordered and the fact that I can't have cheese on my pizza. She then brushed me off, saying that she was too busy and just placed me on hold and didn't come back to the phone. I still haven't received the pizza I ordered, and NOW I don't even want the pizza. DEFINITELY NOT FROM THEM.
This was a terrible experience, and I'd rather be refunded and be done with this location completely.
I'd rather contact their corporate office and speak to someone who actually might want to make an ugly experience better and not treat people like trash after they have already suffered poor customer service.
There are too many pizza places in town and in the city of CHICAGO to have to deal with bad attitudes and unprofessionalism like this.
This place isn't worth the headache. Just go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Jon G
Service can be better... Knowing I ordered though the mobile app and getting there like 30mins later, my food wasn't even in the oven yet.
The knowing I'm there, my food was ready and I had to tell them that's my order, give it to me.
The they messed up my order slightly by giving me 2 plain 8pc wings instead of 1 plain and 1 BBQ.
Even tho these things aren't big deals, this is enough for me to never go there again.
Atmosphere: 4
Food: 1
Service: 1
Erica Morris Hall
I been ordering from this Domino for years .They lied and said they deliver my food and they didn't management say that they did so I reorder and now I will never order from this store again bad business driver said he made a mistake Lol I had to reorder and my food was cold when it got here meaning that food was my frist order that they said I got Lol never order here again...BAD BUSINESS
Atmosphere: 1
Food: 1
Service: 1
Mildred McGhee
Took my order over phone at 12:04 den the dude said 30-40 and it was 12:46 at Night den they closed on us that was so rude and weird ash!!
Atmosphere: 1
Food: 1
Service: 1
kay rogers
Handmade pan always a hit!!
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Charnette Wilson
I ordered the Philly cheese pizza and it was my first time ordering this as I had it before. It was not like I had before so I called and spoke to someone and he sent 2 new pizzas which were like I had before but the delivery person did not treat my order with care. My pizza looked like it had been thrown around. It was all over the place in the box when it arrived. I refused to call again to complain. The drive said that he was new though didn’t know if he was high or what but I just felt the need to share.
Atmosphere: 1
Food: 2
Service: 5
Paloma Tejana
I thoughtci would get my pizza right the first time after the gurly on the other end repeated my order (3 x's) but this young man made three ttips to make sure it was right snd got a satisfying costumer. I give this situation a 5 star, and DOMINO'S has gained a new costumer from CHECKERS...
Food: 5
Service: 5
C M
Good quick courteous service every time I go. Pizza and wings are always on point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Clarence Simpson
Very friendly, very good on getting your order on time.
Good customer service and a nice, clean, and easy lobby for pick up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Tater Tots
T. Phill
Food was ready on time & hot
Atmosphere: 5
Food: 5
Service: 5
Маргарита Емец
Delicious, super garlic crust, fast, the guys are positive and the service is good
Atmosphere: 5
Food: 5
Service: 5
Marvis Smith
The best pizza and dedicated staff do not second guess this Domino's they pizza have you having flashbacks of good times, the first bite feels like somebody just hugged you.
Come back to this comment once you try it and tell me what you think
Domino's in Dolton has delicious pizza! And it's economical. You don't have to wait 1-2 hours to receive your order, and it's an easy access location!!
Service has always been good; however--had their Philly Cheesesteak sandwich tonight--not so good; a lot more bread than meat/cheese. However, I did like that it is crunchy.
Atmosphere: 5
Food: 2
Service: 5
Today was the last straw for me with this location. I recently began ordering from this location through their website. The first few times, everything was fine until the day they got my order wrong, and I actually had to interact with their staff.
Every interaction with the staff at this location is just unpleasant.
I can not have cheese. Most restaurants are cautious when a customer makes a request for certain food items not to be prepared with their order. I expected nothing different from this location.
When i called about the mistake, the woman on the phone acknowledged the mistake and provided me with a credit for another pizza.
When I called later to redeem the credit,I spoke with a different woman who acknowledged the credit, and I ordered the same pizza as before, BUT made the correct way.....without cheese.
What I received was a pizza one size bigger with no ingredients apart from tomato sauce and a few jalapeños on one side. A pizza only a sociopath would eat.
I called them without a doubt that they would recognize this as a mistake.
The guy on the phone argued with me for quite some time, telling me that was the pizza I ordered previously, even though I told him that I had my order receipt open in front of me stating different.
He told me there was someone at my location, with the same name and information, who ordered that pizza exactly when I ordered mine, and they received it.....This was so absurd, I knew speaking with him was a waste of time and it would get nothing resolved.
He told me to call back in the evening when the GM was there after 5 pm. This was the only person who could resolve the issue.....so I waited for hours until the manager came in.
I called and spoke with the GM, who acknowledged the issue and then placed my order for me. I confirmed the ingredients and that the pizza would have NO CHEESE!!!! He agreed and said yes.
When the pizza arrived....the pizza HAD CHEESE on it!!!!!!!
I thought to myself, this order was placed with the manager, and the ingredients were confirmed, and it was still prepared wrong. I called him back and told him my pizza was made WRONG AGAIN!!! He apologized and issued yet another credit for a pizza.
( At this point, I should've just asked for a refund and ordered from somewhere else)
Today, I called to finally get the pizza I have tried to order many times now and was met with another unpleasant team member.
The staff seems more interested in being argumentative than resolving issues here.
I WAS TOLD AGAIN THAT I WOULD HAVE TO WAIT FOR THE MANAGER WHO WOULDN'T BE IN UNTIL AFTER 5PM......
She said she saw no credit and in being passively aggressive said that she did prepare my pizza the right way.....as if somehow I had forgotten what I ordered and the fact that I can't have cheese on my pizza. She then brushed me off, saying that she was too busy and just placed me on hold and didn't come back to the phone.
I still haven't received the pizza I ordered, and NOW I don't even want the pizza. DEFINITELY NOT FROM THEM.
This was a terrible experience, and I'd rather be refunded and be done with this location completely.
I'd rather contact their corporate office and speak to someone who actually might want to make an ugly experience better and not treat people like trash after they have already suffered poor customer service.
There are too many pizza places in town and in the city of CHICAGO to have to deal with bad attitudes and unprofessionalism like this.
This place isn't worth the headache. Just go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Service can be better... Knowing I ordered though the mobile app and getting there like 30mins later, my food wasn't even in the oven yet.
The knowing I'm there, my food was ready and I had to tell them that's my order, give it to me.
The they messed up my order slightly by giving me 2 plain 8pc wings instead of 1 plain and 1 BBQ.
Even tho these things aren't big deals, this is enough for me to never go there again.
Atmosphere: 4
Food: 1
Service: 1
I been ordering from this Domino for years .They lied and said they deliver my food and they didn't management say that they did so I reorder and now I will never order from this store again bad business driver said he made a mistake Lol I had to reorder and my food was cold when it got here meaning that food was my frist order that they said I got Lol never order here again...BAD BUSINESS
Atmosphere: 1
Food: 1
Service: 1
Took my order over phone at 12:04 den the dude said 30-40 and it was 12:46 at Night den they closed on us that was so rude and weird ash!!
Atmosphere: 1
Food: 1
Service: 1
Handmade pan always a hit!!
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I ordered the Philly cheese pizza and it was my first time ordering this as I had it before. It was not like I had before so I called and spoke to someone and he sent 2 new pizzas which were like I had before but the delivery person did not treat my order with care. My pizza looked like it had been thrown around. It was all over the place in the box when it arrived. I refused to call again to complain. The drive said that he was new though didn’t know if he was high or what but I just felt the need to share.
Atmosphere: 1
Food: 2
Service: 5
I thoughtci would get my pizza right the first time after the gurly on the other end repeated my order (3 x's) but this young man made three ttips to make sure it was right snd got a satisfying costumer. I give this situation a 5 star, and DOMINO'S has gained a new costumer from CHECKERS...
Food: 5
Service: 5
Good quick courteous service every time I go. Pizza and wings are always on point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Very friendly, very good on getting your order on time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Good customer service and a nice, clean, and easy lobby for pick up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Tater Tots
Food was ready on time & hot
Atmosphere: 5
Food: 5
Service: 5
Delicious, super garlic crust, fast, the guys are positive and the service is good
Atmosphere: 5
Food: 5
Service: 5
The best pizza and dedicated staff do not second guess this Domino's they pizza have you having flashbacks of good times, the first bite feels like somebody just hugged you.
Come back to this comment once you try it and tell me what you think
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage Cheddar Cheese Pizza, Pepperoni Pizza, Cheesy Bread, Breadsticks
Domino's in Dolton has delicious pizza! And it's economical. You don't have to wait 1-2 hours to receive your order, and it's an easy access location!!
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Sausage Cheddar Cheese Pizza, Stuffed Cheesy Bread, Pepperoni Pizza
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