Always have great service from the hard working staff at Aurelio’s Downers Grove. For reference, I have ordered once a month 4-5 pizzas for the last 10 years.
Atmosphere: 5
Food: 5
Service: 5
Kim Belehradek
What a disappointment in Aurelio’s, Downers Grove. I have been missing their pizza since our house fire in June. I placed an order for pick-up for my brothers bday today. My cousin picked it up for us and when she got here with it. I noticed the salads were missing. Then I noticed my large sausage was only half sausage. I called to let them know. They responded if we could come pick it up they could credit us $10. Sounded nice except they weren’t going to replace the pizza. I had 4 people here looking for sausage pizza and only had half a pizza with sausage. I said keep the $10 and replace my pizza. They refused to do that. Completely shocked- they screwed up- I needed to go back. They were going to give me the salads and a $10 credit but wouldn’t correct the pizza error. Honestly it can’t cost more than $10 to make a pizza. Didn’t need to be a large. Correct the half pizza mistake!! Our service mindset has gone to hell. I will never order from them again after this. It’s the little things like this that make or break it for me. You lost a good customer over what $10!!
Service: 1
Amy Edgar
They never printed the order so it was never processed even though ran on credit card. They claim printer broke so want not checking for order coming in seriously on a Friday night for at Downs Grove will never order from them again. They said all we can do is credit my card delivery is closed. Sorry this ridiculous.
Service: 1
Peter Cioch
Poperoni Pizza, highly recommend! So good! One of the best pepperoni pizzas in the area.
Atmosphere: 5
Food: 5
Service: 5
Christopher Ray
I’ve eaten at Aurelio’s multiple times , this location 2-3x. Yesterday I got home, opened the box and knew I was gonna regret it .that pizza was rough. , couldn’t even eat it, ended up getting Sarpinos cause it was late. What I don’t understand is you guys see the complaints and obviously do nothing . Don’t blame the kids cause if you don’t care, why the hell should they? The kids that are usually working are friendly and helpful so I’m guessing it’s your lack of mgmt and training. You need to change something cause that food is awful. End of rant , do better
Food: 2
Service: 5
ericofire
Aurelio’s has been my go to for two decades across multiple locations.
Then I stop in here for lunch, watch two teenage girls walk into the back, loudly discussing how they work at a different location and they’re not on shift and thanks for letting us make our own pizza. Then while in the back loudly talking about how omg I forgot this location doesn’t let you guys wear gloves, it feels so unsanitary.
Yes, it is unsanitary. And I’ve worked in restaurant management a long time. Those kinds of issues with standards roll downhill, always. I also know the price of gloves for a business their size. If they’re cutting such a massive corner to save so little, what else do they not care about? What an absolute shame.
Yocy
Picked up slices and soda for $7 right next to downers grove train stop
Atmosphere: 4
Food: 5
Service: 4
Steve Dickey
The great Aurelios pizza now tastes like an elementary school pizza day offering. The sausage pizza we received by delivery was salty and the cheese chewey....not a quality cheese. The sauce, luckily, was the Aurelios sauce we enjoy. The sausage was fine. This location needs to return to get some help from corporate.
Food: 2
Bryan Fulton
Delicious pizza. One of my favorites! This location only has 2 very cramped tables.
We ordered pizza on 4/20 and after reheating and biting into leftovers, noticed there was a staple in the pizza. Never again will we eat here.
jamee lesher
Too many bad pizzas. No consistency, no quality control. Seems every kid makes a pizza differently!! Big fail today, soggy crust and no sauce.
Atmosphere: 4
Food: 2
Service: 2
Jennifer Parrotti
Yuck the cheese did not look like cheese yellow
Aero Auto
Good place close to train
Atmosphere: 4
Food: 4
Service: 4
Star Partners
Ordered 18” pizza with green olives waited 45 minutes went to pick up the pizza the guy gave me 8” pizza with green peppers ,told me to wait another 30 minutes to make a new one which was unacceptable ,i will never order from here again
Always have great service from the hard working staff at Aurelio’s Downers Grove. For reference, I have ordered once a month 4-5 pizzas for the last 10 years.
Atmosphere: 5
Food: 5
Service: 5
What a disappointment in Aurelio’s, Downers Grove. I have been missing their pizza since our house fire in June. I placed an order for pick-up for my brothers bday today. My cousin picked it up for us and when she got here with it. I noticed the salads were missing. Then I noticed my large sausage was only half sausage. I called to let them know. They responded if we could come pick it up they could credit us $10. Sounded nice except they weren’t going to replace the pizza. I had 4 people here looking for sausage pizza and only had half a pizza with sausage. I said keep the $10 and replace my pizza. They refused to do that. Completely shocked- they screwed up- I needed to go back. They were going to give me the salads and a $10 credit but wouldn’t correct the pizza error. Honestly it can’t cost more than $10 to make a pizza. Didn’t need to be a large. Correct the half pizza mistake!! Our service mindset has gone to hell. I will never order from them again after this. It’s the little things like this that make or break it for me. You lost a good customer over what $10!!
Service: 1
They never printed the order so it was never processed even though ran on credit card. They claim printer broke so want not checking for order coming in seriously on a Friday night for at Downs Grove will never order from them again. They said all we can do is credit my card delivery is closed.
Sorry this ridiculous.
Service: 1
Poperoni Pizza, highly recommend! So good! One of the best pepperoni pizzas in the area.
Atmosphere: 5
Food: 5
Service: 5
I’ve eaten at Aurelio’s multiple times , this location 2-3x. Yesterday I got home, opened the box and knew I was gonna regret it .that pizza was rough. , couldn’t even eat it, ended up getting Sarpinos cause it was late. What I don’t understand is you guys see the complaints and obviously do nothing . Don’t blame the kids cause if you don’t care, why the hell should they? The kids that are usually working are friendly and helpful so I’m guessing it’s your lack of mgmt and training. You need to change something cause that food is awful. End of rant , do better
Food: 2
Service: 5
Aurelio’s has been my go to for two decades across multiple locations.
Then I stop in here for lunch, watch two teenage girls walk into the back, loudly discussing how they work at a different location and they’re not on shift and thanks for letting us make our own pizza. Then while in the back loudly talking about how omg I forgot this location doesn’t let you guys wear gloves, it feels so unsanitary.
Yes, it is unsanitary. And I’ve worked in restaurant management a long time. Those kinds of issues with standards roll downhill, always. I also know the price of gloves for a business their size. If they’re cutting such a massive corner to save so little, what else do they not care about? What an absolute shame.
Picked up slices and soda for $7 right next to downers grove train stop
Atmosphere: 4
Food: 5
Service: 4
The great Aurelios pizza now tastes like an elementary school pizza day offering. The sausage pizza we received by delivery was salty and the cheese chewey....not a quality cheese. The sauce, luckily, was the Aurelios sauce we enjoy. The sausage was fine. This location needs to return to get some help from corporate.
Food: 2
Delicious pizza. One of my favorites! This location only has 2 very cramped tables.
Atmosphere: 4
Food: 5
Service: 5
Awesomeness!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We ordered pizza on 4/20 and after reheating and biting into leftovers, noticed there was a staple in the pizza. Never again will we eat here.
Too many bad pizzas. No consistency, no quality control. Seems every kid makes a pizza differently!! Big fail today, soggy crust and no sauce.
Atmosphere: 4
Food: 2
Service: 2
Yuck the cheese did not look like cheese yellow
Good place close to train
Atmosphere: 4
Food: 4
Service: 4
Ordered 18” pizza with green olives waited 45 minutes went to pick up the pizza the guy gave me 8” pizza with green peppers ,told me to wait another 30 minutes to make a new one which was unacceptable ,i will never order from here again
Atmosphere: 1
Food: 1
Service: 1
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