Starbucks Coffee Company

I’m sure the workers are fine, but you can support local coffee shops instead.

I was here for the first time, and the experience was pleasant and cozy. The staff also delivered outstanding customer service.

Atmosphere: 5

Food: 5

Service: 5

I don’t have the name who made my drink but it is the best sf caramel almond milk cappucino I’ve had there! Went there on Friday at 1/20. Thank you!!

Very friendly and helpful staff. I don't usually go there for any hot beverages so I am not familiar with any menu options. They were very patient and welcoming. Great location as you can grab your coffee to go and go on a little tour around Downers Grove downtown area, which is beautiful.

Atmosphere: 5

Food: 4

Service: 5

Slowest Starbucks known to man

Awesome staff at this location!

Mobile order not ready when I arrived on my way to the train. Just a tall, black coffee. No telling where in the lineup my coffee was. No way to cancel my mobile order. Missed my train waiting for my coffee. Delays can happen, but there's no help in managing around the problem.

Update in response to Starbucks' suggestion to get in touch:
I actually tried to call customer service the morning it occurred, but the wait to talk to someone was >10 minutes. I kept getting referred to FAQs and the chat bot, which weren't helpful. I felt like this was the only place to air my issue.

Atmosphere: 2

Food: 5

Service: 3

Rude staff!🙁

Atmosphere: 2

Food: 2

Service: 1

No acknowledgment, horrible service, walked out.

Service: 1

Definitely a letdown of an experience. Being so close to this Starbucks, it's disappointing how rude the staff are here. This wasn't my first time experiencing it here, but given the fact that this happened multiple times, I'll definitely be going to a different one moving forward. Despite the convenience of it being walkable, it's not worth it if this is the way it treats its customers.

Atmosphere: 1

Food: 1

Service: 1

TERRIBLE ATTENTION, I DO NOT ADVISE IT AT ALL.

Atmosphere: 1

Food: 1

Service: 1

This is a Starbucks.

Atmosphere: 4

Food: 4

Service: 4

Poor customer service!

Atmosphere: 1

Food: 3

Service: 1

Used to come to this starbucks all the time with the wife and kids and friends, but no more. Walked in with the intention of picking up 4 drinks and some snacks for wife and kids to take home, but was refused service because I had a cup of tea, which the guy at the register said was an outside drink. I told him multiple times I was ordering stuff to go, and he very rudely said nope nope, you can't order. He was extremely rude and dismissive. Never heard of a business turning down money. I will never come back here and will make sure to let anyone in the Downers Grove community know how I was treated. Never treated like that in my entire life.

Atmosphere: 1

Food: 1

Service: 1

I take walks downtown and have stopped here multiple times to use the restroom. It was never a problem with the staff but today I was told I had to buy something to use the restroom.

Atmosphere: 1

Food: 5

Service: 2