They are fast with their orders. The staff are friendly and over all good spot to come to when you're in a rush.
Armando Contreras
Terrible wait time in drive thru just to get a lady with an attitude , waited five minutes after paying to get my coffees which were not even sealed correctly.
Henry Linares
This message is intended for the owner they call Kush. Your microwave for heating up food is not working. I’ve seen you before and are always upset with your employees and always pushing them around. I had to literally dig for some information to get your name as if your employees did not want to give it to me maybe because you treat them bad. Stop being a cheapskate and replace your equipment. The equipment is failing and making the food taste horrible. Let this be a lesson to you that treating your employees bad will get you nowhere. Rule of thumb if you have an education which makes me believe you don’t have one. TAKE CARE OF YOUR EMPLOYEES. THE EMPLOYEES WILL TAKE CARE OF YOUR CUSTOMERS. AND THE PROFITS WILL TAKE CARE OF THEMSELVES.
Ricardo Zavala
I don’t know the lady’s name in the drive thru she’s Indian or Mexican but she needs to watch her own damn attitude yelling at me for ordering something she didn’t want to make. Get rid of her it’s not the first time she’s given me attitude or anyone else I know
Angelo Mart
A Dunkin’ that doesn’t greet probably or say good mornin….. The lady working the window could be friendlier. coffee also has an unfamiliar burnt taste…
DMASQ
You know, it's funny... I sometimes get my orders correct and most of the time not. I mean who makes a mistake of not putting/stirring the sugar in the cofee. Bring it up at the window and THEY TELL YOU to stir it?! Wait you want ME to stir it? I don't work there! That's your job! I would rate this place a complete zero but I gotta give at least 1 star for getting my coffee hot and my food warmed. Another weird thing is, no matter how many bad reviews this place gets they are still getting a lot of business. Interestingly, I guess people don't care about review anymore. They're all just hungry ...
Parking: ...
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese
Heather
Don't understand what you're saying at the drive through. You have to repeat yourself several times And they don't get it right anyway. The service isn't very friendly either. You don't like your job get a different one.
Parking: Very busy around there, it is hard to find places to park and small hard to get around because other businesses are in there
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Croissant, Bacon Egg and Cheese, Bagel, Egg and Cheese, Dunkin' Refreshers, Hash Browns, Maple Sugar Bacon Breakfast Sandwich
Brian D
Was there at 8:01 in the drive-through E. Dundee Higgins Rd. and it’s 858 pm that I’m getting out of the drive-through that’s insane and unacceptable and I get home and it’s a large when I asked for an XL Hot cream and sugar. That’s why I drove to this one and not Carpentersville because it’s open 24 hours and it’s busier but that’s out of my way for a large when I didn’t want.
I always have a frustrating experience at this Dunkin' Donuts drive-through. The lady at the speaker consistently has difficulty understanding my order, and I often receive the wrong items. When I bring up the issue, they make it seem like it's my fault. Today, after I visited the Immediate Care, I crossed my fingers and hoped that the staff wouldn't have my order mixed up. Unfortunately, they got my order wrong once again. I requested a simple order of half a dozen mixed donuts and a hibiscus hot tea, but they didn't get it right. Here is a photo of what I received. Not sure what I just ingested.
Atmosphere: 1
Food: 1
Service: 1
Laura Ramirez
The new guy jesus, is so very friendly and his espresso drinks iare amazing 👏 for now is my favorite place for my drinks and donuts thanks Jesus, I hope 🙏 you are always here
Atmosphere: 5
Food: 5
Service: 5
Tico'n'Krista Hernandez
My husband ordered a nutty coconut milkshake and it was flavored milk and barely cold.
Food: 1
Service: 1
sfcjesse martinez
Enjoy their order ahead app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Egg and Cheese
Janet R
Im never the type to make reviews but this was a joke for the service provided. Night shift lady was extremely rude after we told her she made the wrong drink and shook her head at us clamming she heard a hot latte and not the matcha latte i ordered took the coffee from my hand and threw it to the side shaking her head constantly. Then when i asked for the recipe she said she had thrown it away already made a sigh and dug through the trash for it. Closed the window before i could ask for her name. Then too look at my drink and its half empty. RIDICULOUS!!!
They are fast with their orders. The staff are friendly and over all good spot to come to when you're in a rush.
Terrible wait time in drive thru just to get a lady with an attitude , waited five minutes after paying to get my coffees which were not even sealed correctly.
This message is intended for the owner they call Kush. Your microwave for heating up food is not working. I’ve seen you before and are always upset with your employees and always pushing them around. I had to literally dig for some information to get your name as if your employees did not want to give it to me maybe because you treat them bad. Stop being a cheapskate and replace your equipment. The equipment is failing and making the food taste horrible. Let this be a lesson to you that treating your employees bad will get you nowhere. Rule of thumb if you have an education which makes me believe you don’t have one. TAKE CARE OF YOUR EMPLOYEES. THE EMPLOYEES WILL TAKE CARE OF YOUR CUSTOMERS. AND THE PROFITS WILL TAKE CARE OF THEMSELVES.
I don’t know the lady’s name in the drive thru she’s Indian or Mexican but she needs to watch her own damn attitude yelling at me for ordering something she didn’t want to make. Get rid of her it’s not the first time she’s given me attitude or anyone else I know
A Dunkin’ that doesn’t greet probably or say good mornin….. The lady working the window could be friendlier. coffee also has an unfamiliar burnt taste…
You know, it's funny...
I sometimes get my orders correct and most of the time not. I mean who makes a mistake of not putting/stirring the sugar in the cofee. Bring it up at the window and THEY TELL YOU to stir it?! Wait you want ME to stir it? I don't work there! That's your job!
I would rate this place a complete zero but I gotta give at least 1 star for getting my coffee hot and my food warmed.
Another weird thing is, no matter how many bad reviews this place gets they are still getting a lot of business. Interestingly, I guess people don't care about review anymore. They're all just hungry ...
Parking: ...
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese
Don't understand what you're saying at the drive through. You have to repeat yourself several times And they don't get it right anyway. The service isn't very friendly either. You don't like your job get a different one.
Parking: Very busy around there, it is hard to find places to park and small hard to get around because other businesses are in there
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Croissant, Bacon Egg and Cheese, Bagel, Egg and Cheese, Dunkin' Refreshers, Hash Browns, Maple Sugar Bacon Breakfast Sandwich
Was there at 8:01 in the drive-through E. Dundee Higgins Rd. and it’s 858 pm that I’m getting out of the drive-through that’s insane and unacceptable and I get home and it’s a large when I asked for an XL
Hot cream and sugar. That’s why I drove to this one and not Carpentersville because it’s open 24 hours and it’s busier but that’s out of my way for a large when I didn’t want.
Atmosphere: 3
Food: 3
Service: 2
I really like how they help you
Atmosphere: 4
Food: 4
Service: 4
Good donuts and service is good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I always have a frustrating experience at this Dunkin' Donuts drive-through. The lady at the speaker consistently has difficulty understanding my order, and I often receive the wrong items. When I bring up the issue, they make it seem like it's my fault. Today, after I visited the Immediate Care, I crossed my fingers and hoped that the staff wouldn't have my order mixed up. Unfortunately, they got my order wrong once again. I requested a simple order of half a dozen mixed donuts and a hibiscus hot tea, but they didn't get it right. Here is a photo of what I received. Not sure what I just ingested.
Atmosphere: 1
Food: 1
Service: 1
The new guy jesus, is so very friendly and his espresso drinks iare amazing 👏 for now is my favorite place for my drinks and donuts
thanks Jesus, I hope 🙏 you are always here
Atmosphere: 5
Food: 5
Service: 5
My husband ordered a nutty coconut milkshake and it was flavored milk and barely cold.
Food: 1
Service: 1
Enjoy their order ahead app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Egg and Cheese
Im never the type to make reviews but this was a joke for the service provided. Night shift lady was extremely rude after we told her she made the wrong drink and shook her head at us clamming she heard a hot latte and not the matcha latte i ordered took the coffee from my hand and threw it to the side shaking her head constantly. Then when i asked for the recipe she said she had thrown it away already made a sigh and dug through the trash for it. Closed the window before i could ask for her name. Then too look at my drink and its half empty. RIDICULOUS!!!
Atmosphere: 1
Food: 1
Service: 1
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