Terrible service! Waited at the box to order and sat for 5 minutes. No body else in line. Pulled up to the window to order and waited another 5 minutes. No sign of anybody working then final an employee come from the back and tells me I have to pull back through drive thru to order at the box and wait in line again.
Atmosphere: 1
Food: 1
Service: 1
Dustan Taylor
Great experience! Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Kaylee Dingus
if ur employees would stop laughing at their customers they’d be able to get orders right
Atmosphere: 1
Food: 1
Service: 1
Amanda Mitchell
the worst dunkin in peoria Was supposed to have cold foam but they were out and she wouldn't change it to a different cold foam without charging Taste horrible too
Atmosphere: 1
Service: 1
Payton Burger
This was unfortunately, one of the worst experiences I’ve ever experienced at a Dunkin’ Donuts. I mobile ordered and then pulled into the drive-through. Got to the window and sat at the window for 10+ minutes and the workers asked me four separate times what I was doing at the window. I received my drink and it was wrong. I asked them to fix it and they just dumped half of it out and gave it back to me. So then I went inside to try and get it fixed correctly. The worker who was running the drive-through needs to learn some manners because she doesn’t know how to talk to customers whatsoever. I will not be returning to this location as it wasn’t my usual location.
Atmosphere: 1
Food: 1
Service: 1
Catherine P (Adventure Enthusiast)
Wish they would change the layout of the drive thru
Atmosphere: 3
Food: 4
Service: 4
Rohit Biswa Karma
I would like to file a complaint regarding my visit to the East Peoria Dunkin’ location yesterday .
I ordered a hot chocolate, and unfortunately it was the worst hot chocolate I have ever had. It tasted like plain hot water with chocolate powder mixed in, with no proper flavor or consistency. It was clearly not prepared correctly and was not what customers expect when paying for this drink.
Two employees were working at the time—one older woman and another with blue hair—who served me. If the proper machine or ingredients were unavailable, the drink should not have been sold at all. Serving a poorly made product is unacceptable and feels misleading to customers.
I am very disappointed with this experience and wanted to bring it to your attention so it can be addressed. I hope quality control and staff training can be improved to prevent this from happening again.
Atmosphere: 1
Food: 1
Service: 1
Jeep Driver
Slowest Dunkin I have ever been too
Amber Larmore
Speaker was hard to hear. When I pulled around to the window the cashier barely acknowledged I was there. She collected the money but know communication beyond that. She was chatting with another co-worker about personal topics (not work related).
Atmosphere: 4
Food: 3
Service: 2
Autumn P
Friendly and fast service. Went for the halloween munchkin bucket.
After not going for years because of slow and terrible service I thought I'd go back, and it was in fact, the slowest and most terrible service you could ask for. I won't make the mistake again.
Service: 1
Brandon Royal
Like how long is to long in this drive thru. 25 mins. Come on. Thank God I leave early.
Tom Evans
Good donuts at a convenient location.
L
Closed because we have 2” of snow and the roads are clear
Terrible service! Waited at the box to order and sat for 5 minutes. No body else in line. Pulled up to the window to order and waited another 5 minutes. No sign of anybody working then final an employee come from the back and tells me I have to pull back through drive thru to order at the box and wait in line again.
Atmosphere: 1
Food: 1
Service: 1
Great experience! Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
if ur employees would stop laughing at their customers they’d be able to get orders right
Atmosphere: 1
Food: 1
Service: 1
the worst dunkin in peoria
Was supposed to have cold foam but they were out and she wouldn't change it to a different cold foam without charging
Taste horrible too
Atmosphere: 1
Service: 1
This was unfortunately, one of the worst experiences I’ve ever experienced at a Dunkin’ Donuts. I mobile ordered and then pulled into the drive-through. Got to the window and sat at the window for 10+ minutes and the workers asked me four separate times what I was doing at the window. I received my drink and it was wrong. I asked them to fix it and they just dumped half of it out and gave it back to me. So then I went inside to try and get it fixed correctly. The worker who was running the drive-through needs to learn some manners because she doesn’t know how to talk to customers whatsoever. I will not be returning to this location as it wasn’t my usual location.
Atmosphere: 1
Food: 1
Service: 1
Wish they would change the layout of the drive thru
Atmosphere: 3
Food: 4
Service: 4
I would like to file a complaint regarding my visit to the East Peoria Dunkin’ location yesterday .
I ordered a hot chocolate, and unfortunately it was the worst hot chocolate I have ever had. It tasted like plain hot water with chocolate powder mixed in, with no proper flavor or consistency. It was clearly not prepared correctly and was not what customers expect when paying for this drink.
Two employees were working at the time—one older woman and another with blue hair—who served me. If the proper machine or ingredients were unavailable, the drink should not have been sold at all. Serving a poorly made product is unacceptable and feels misleading to customers.
I am very disappointed with this experience and wanted to bring it to your attention so it can be addressed. I hope quality control and staff training can be improved to prevent this from happening again.
Atmosphere: 1
Food: 1
Service: 1
Slowest Dunkin I have ever been too
Speaker was hard to hear. When I pulled around to the window the cashier barely acknowledged I was there. She collected the money but know communication beyond that. She was chatting with another co-worker about personal topics (not work related).
Atmosphere: 4
Food: 3
Service: 2
Friendly and fast service. Went for the halloween munchkin bucket.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A little worse than your normal Dunkin.
Atmosphere: 3
Food: 1
Service: 1
After not going for years because of slow and terrible service I thought I'd go back, and it was in fact, the slowest and most terrible service you could ask for. I won't make the mistake again.
Service: 1
Like how long is to long in this drive thru. 25 mins. Come on. Thank God I leave early.
Good donuts at a convenient location.
Closed because we have 2” of snow and the roads are clear
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