Jersey Mike's Subs

Busy at times which can stress even the best of people out, but always great service at a steady to fast pace. And it smells great. Mike's way with everything on board is the best and I always get a #8, do recommend.

Atmosphere: 5

Food: 5

Service: 5

Ordered online with customization of no cheese or mayonnaise. There was mayonnaise all over the sandwich. They did say they were gonna refund it but when your looking forward to eating something and you cant because apparently someone screwed up it's really not a good reflection of their customer service

Food: 1

Service: 1

Jersey Mike’s is by far our favorite sub sandwich place. We rave about this place and this location is very nice with an awesome location in the levee district.

Atmosphere: 5

Food: 5

Service: 5

Don't think we've ever had a bad experience at jersey Mike's. They even have patience when my 11 & 9 year old want to choose their own toppings for their subs.

Atmosphere: 5

Food: 5

Service: 5

I went and grabbed a turkey and provolone after work so I didn’t have to cook dinner. 5/31 around 3:30. The sandwich was absolutely delicious and honestly the best sub I’ve ever had from a sub shop. I never go out of my way to leave a 5 star review but the kid you had working taking orders and making sandwiches was a CHAMP! I placed my order on your app, he was busy when I arrived, so I had to wait but seeing how he handled it… that kid deserves a raise! He was so pleasant to everyone, he had a guy picking up a DoorDash, a customer come back cuz he didn’t get the onions on his Philly, three people waiting and three more ready to order… meanwhile making my delicious sammie… I wish I had his name to give him a shoutout! I was impressed, I run a restaurant so I know amazing customer service when I see it.

Atmosphere: 5

Food: 5

Service: 5

Great value

Atmosphere: 5

Food: 5

Service: 5

Enjoyed a sandwich here.I would recommend you to try it out.

Atmosphere: 5

Food: 5

Service: 5

Came in today at 505 4 14 25 pickup order. Order 2 sub club . Both had no bacon at all. Then the sandwich had some oil on top of bread . 3lb of mayonnaise on each of the sandwichs. It was the messiest sandwich I've ever had. Food was great once I wiped off all the mess off . Very disappointed for 32.00 worth of sandwiches no chips 1 drink. I think I paid more for the bacon that wasn't on the sandwiches.

Atmosphere: 5

Food: 3

Service: 5

My daughter was super excited to get one of Jersey Mikes gluten free subs. Ironically as we were about to walk in she stated, “I cannot wait for you to experience this service”. I inquired about her comment to hear, “you’ll see”.

Moments later we walked in to nearly empty dining room. We waited, for no less than four minutes as the two employees behind the counter rambled about there day. Then a pleasant young man asked how he could help. Repeating himself several times, he managed to write the order. Due to the uncommon gluten free option, they did not know how to charge us so they settled on using menu option number 7. For reference, we ordered turkey, bacon, and pepperoni on gluten free bread. The total was 14.86 which included soft drink.

As the pleasant employee began making the sandwich he had already lost his recipe and began asking which cheese and bread we wanted.

After some confusion, we received the sandwich which did satisfy my 13 year old. However, upon finding a seat we were surprised to find that every table was covered in bread crumbs or an oily residue.

As I write this two more employees have arrived. Maybe we came in at the end of a busy rush (4:50- Tuesday), but somehow I doubt it.

In the end, we will be back but the order will be for pickup!

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Sandwich

Went to pick up a customers food delivery. They said it wasn’t ready, so I waited, asking about every 10 minutes for an update. After 25 minutes I asked when it’ll be ready and they said “it’s not scheduled to be made until 15 minutes from now so we can’t make it right now”. Waited 30-35 minutes when I would’ve just cancelled the order if they had told me that ahead of time.

Service: 1

First time going to Jersey Mike's. Ordered a regular tuna which is like 4 inches long, put a ultra thin layer of tuna on it out of a pan that had some other crusted food stuck inside the pan. Looking around at the food behind the counter, it was clear to me food poisoning was a sure thing. I declined any further service and left. If you want to spend $12 on a tiny sandwich with hardly anything on it from a dirty place, this is the place for you.

Atmosphere: 1

Food: 1

Service: 1

Usually don't leave reviews, and i tend to have a good experience here, but I wasn't happy tonight, ordered food online, got there 15 min later and the ticket never even got printed off because there was no paper in the printer, like ok fine. But then I waited in the lobby 25 more min for two sandwiches.

Food: 3

Service: 1

terrible customer service, cashier cashed out everyone else but when we stepped up to pay for our order he walked away, someone else had to come help us when the next customer was ready to check out. order was not made right extremely sour taste. Food was not worth $40.

Food was awesome however I went to get my tea it was empty. We informed them and they promptly removed the container we assumed to fill it. When we finished our meal tea still wasn't there so we asked and they said it was too late to make more. It wouldn't be economical for them and did not offer anything else. So no drink that I already paid for. We were the only ones in here most of the time and no tables were cleaned. We will be back but probably for carry out only.

Atmosphere: 3

Food: 5

Service: 1

By far, the worst experience in all our years of eating out. Christmas Eve 2024... I placed a pick-up order through the Jersey Mike's app at 2:34 PM for a 3:30 PM pick-up. Six subs with a mix of toppings. When I got to the restaurant at 3:30 PM, there was a group of 3 getting ready to place an order. I waited briefly and, after the group had paid, went to the counter to ask about my pick-up order. I was told it would be done in a moment. I sat down and waited for 10 minutes. Saw another customer come in and they took that order. As it was being worked on, the same worker asked me about my order again. I, a second time, stated I had placed an order at 2:30 PM for a 3:30 PM pick-up and realized I saw an order receipt still hanging behind the counter, so I pointed out my name on it. Was told it would be done shortly. Saw another customer come in, place an order, and get his order before mine. What is going on?

Shortening this long review... after sitting for 45 minutes, I finally walked out with my order of 6 sandwiches. Only 1 sandwich was made correctly. One sandwich was supposed to have meat including bacon, cheese, lettuce, tomato, pickles, banana peppers, jalapeño peppers... what did it come with? Meat cheese and bacon. All but one sandwich was wrong!

I called the store... they remembered my order as I reminded them of my conversation with them. They apologized saying they would start re-making our order. I told them my son and daughter would be there in 15 minutes with a copy of my order receipt email. My kids had to wait 45 minutes because they had not started re-making my order, and saw other people served before our order was corrected.

What they finally did was taken the original sandwiches and try and correct them. When we finally sat down to eat, none of them were as ordered...

What in the world, Jersey Mike's of East Peoria? We have enjoyed your food in the past, but today was a horrible experience and we don't know if we will be back. Really disappointing.

Atmosphere: 1

Food: 2

Service: 1