This Dominos was the best in the area but they've gone downhill, I ordered a pizza that was supposed to have extra of certain ingredients & they got it partly right except they also got it partly wrong. One of the ingredients ordered that was supposed to be extra was hardly on there the other ingredient was doubled that wasn't. I called up the store & talked to someone who said they were the manager who wasn't very friendly & had a bit of an attitude the whole time we talked. There was no sorry that happened or anything of the sort just "we weigh out all out ingredients so it may seem like you didn't have extra but you did" He did offer a $3 refund for the ingredient that wasn't doubled but never once did he apologize or even seem sorry for the mess up. I'm disappointed to see a store that was once the best in the area be one of the worst. Please Do Better!
Atmosphere: 5
Food: 3
Service: 3
Jazzy Fae
Completely useless and awful customer service, no empathy for customers whatsoever. Wont deliver to my job even though I am in Edwardsville, less than 3miles from them. Ordered 3x online, order was canceled each time because then they apparently had no drivers?? Do yourself a favor and save your time and frustration and order someplace else, anywhere else. Would rate 0 stars if I could.
Emily Clotfelter
This particular location does not accommodate/allow medical equipment. Both my friend and I were asked to leave multiple times simply because we have medical equipment and couldn't show proof that we needed it. We tried multiple times to explain the ADA ( Americans with Disabilities Act which is federal law) to the manager and he didn't care.
Wheelchair accessibility: They don't accommodate to medical equipment.
Atmosphere: 1
Food: 3
Service: 1
Bruce Da.
Went with the TikTok pizza, and the guy in the store knew exactly what I was talking about, kudos to him. The pizza is a hit should be added to the menu..
Atmosphere: 5
Food: 5
Service: 5
Dan Piper
This is the best Domino's in IL, and the best I've been to in the entire country. They are fast and perfect. Its the best pizza in Edwardsville too. Highly recommend. I wish they stayed open later because I work nights and I'm too tired to cook sometimes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
prasheen11 man
I love their pizza but, I don't like their wings
Atmosphere: 3
Food: 4
Service: 5
Alexa Robertson
My friend picked up a specialty Buffalo chicken pizza and it had NO BUFFALO SAUCE! Then when called she was told that she could get a $5 refund or come back and he can drizzle buffalo sauce on it. COLD buffalo sauce. But who's paying for the gas to go all the way back then home again. THE WHOLE POINT OF THE BUFFALO CHICKEN PIZZA IS TO GET BUFFALO SAUCE WITH CHICKEN! The guy on the phone said he was the manager...good customer service! She should have been refunded for the pizza AND been given the CORRECT pizza!
Atmosphere: 2
Food: 3
Service: 1
Jalen Brathwaite
I placed two orders. Both were delivered to the wrong address. An address that’s not even on my account. Manager or whoever on the phone told me they would not serve me after this issue and hung up before I could ask if he would cancel my order.
Atmosphere: 1
Food: 1
Service: 1
Olivia Ladd
I ordered a side of the garlic twists and I don’t even understand how they could feel okay sending something as disgusting as they did out. Extremely disappointing. I wish it would let me post a photo because it’s almost funny how badly messed up and undercooked they are.
Food: 1
William Weck
Fast service and fastest delivery in town! Domino’s in Edwardsville is ALWAYS a great choice ?
Ordered online from this location on 4-4-2024. Ordered 2 20oz Diet Cokes. Driver only delivered one. Pizza tasted fin but was not sliced all the way and pizza had to be torn apart to separate slices. Tried to go onto app to report issues it kept saying pizza hadn’t been deliver yet. Tried again the next day and it said it was too late to report issues. This Dominoes could do better.
Atmosphere: 3
Food: 3
Service: 1
Morgan Lerch
I accidentally placed a larger order for multiple pizzas for the wrong day. I called 5 minutes before i needed them and they were able to change my order and get them done right away. So helpful.
Service: 5
Sarah “Your Comfort” Clark
I placed an order at 11:15 and it updated to in the oven but then it was cancelled at 12 with no explanation or phone call or anything. Horrible customer service.
Service: 1
Tylor Bonser
Talk about AWFUL customer service, not once did I get help in the store until I asked for it, not only did I get ignored but the food was awful, badly cooked and uncut, my wings had barley any sauce and they made a HUGE deal when I asked for a 2-liter soda I PAID FOR.
Atmosphere: 1
Food: 1
Service: 1
Amber Carstens
Came in to place an order, the guy was extremely rude… giving me attitude about how long it will take. I had a small order and he made it seem like it was an issue that I wanted to place an order. While making the order he did not wear gloves at all. Seems like a miserable person to work with.
This Dominos was the best in the area but they've gone downhill, I ordered a pizza that was supposed to have extra of certain ingredients & they got it partly right except they also got it partly wrong. One of the ingredients ordered that was supposed to be extra was hardly on there the other ingredient was doubled that wasn't. I called up the store & talked to someone who said they were the manager who wasn't very friendly & had a bit of an attitude the whole time we talked. There was no sorry that happened or anything of the sort just "we weigh out all out ingredients so it may seem like you didn't have extra but you did" He did offer a $3 refund for the ingredient that wasn't doubled but never once did he apologize or even seem sorry for the mess up. I'm disappointed to see a store that was once the best in the area be one of the worst. Please Do Better!
Atmosphere: 5
Food: 3
Service: 3
Completely useless and awful customer service, no empathy for customers whatsoever. Wont deliver to my job even though I am in Edwardsville, less than 3miles from them. Ordered 3x online, order was canceled each time because then they apparently had no drivers?? Do yourself a favor and save your time and frustration and order someplace else, anywhere else. Would rate 0 stars if I could.
This particular location does not accommodate/allow medical equipment. Both my friend and I were asked to leave multiple times simply because we have medical equipment and couldn't show proof that we needed it. We tried multiple times to explain the ADA ( Americans with Disabilities Act which is federal law) to the manager and he didn't care.
Wheelchair accessibility: They don't accommodate to medical equipment.
Atmosphere: 1
Food: 3
Service: 1
Went with the TikTok pizza, and the guy in the store knew exactly what I was talking about, kudos to him.
The pizza is a hit should be added to the menu..
Atmosphere: 5
Food: 5
Service: 5
This is the best Domino's in IL, and the best I've been to in the entire country. They are fast and perfect. Its the best pizza in Edwardsville too. Highly recommend. I wish they stayed open later because I work nights and I'm too tired to cook sometimes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
I love their pizza but, I don't like their wings
Atmosphere: 3
Food: 4
Service: 5
My friend picked up a specialty Buffalo chicken pizza and it had NO BUFFALO SAUCE! Then when called she was told that she could get a $5 refund or come back and he can drizzle buffalo sauce on it. COLD buffalo sauce. But who's paying for the gas to go all the way back then home again. THE WHOLE POINT OF THE BUFFALO CHICKEN PIZZA IS TO GET BUFFALO SAUCE WITH CHICKEN! The guy on the phone said he was the manager...good customer service! She should have been refunded for the pizza AND been given the CORRECT pizza!
Atmosphere: 2
Food: 3
Service: 1
I placed two orders. Both were delivered to the wrong address. An address that’s not even on my account. Manager or whoever on the phone told me they would not serve me after this issue and hung up before I could ask if he would cancel my order.
Atmosphere: 1
Food: 1
Service: 1
I ordered a side of the garlic twists and I don’t even understand how they could feel okay sending something as disgusting as they did out. Extremely disappointing. I wish it would let me post a photo because it’s almost funny how badly messed up and undercooked they are.
Food: 1
Fast service and fastest delivery in town! Domino’s in Edwardsville is ALWAYS a great choice ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered online from this location on 4-4-2024. Ordered 2 20oz Diet Cokes. Driver only delivered one. Pizza tasted fin but was not sliced all the way and pizza had to be torn apart to separate slices. Tried to go onto app to report issues it kept saying pizza hadn’t been deliver yet. Tried again the next day and it said it was too late to report issues. This Dominoes could do better.
Atmosphere: 3
Food: 3
Service: 1
I accidentally placed a larger order for multiple pizzas for the wrong day. I called 5 minutes before i needed them and they were able to change my order and get them done right away. So helpful.
Service: 5
I placed an order at 11:15 and it updated to in the oven but then it was cancelled at 12 with no explanation or phone call or anything. Horrible customer service.
Service: 1
Talk about AWFUL customer service, not once did I get help in the store until I asked for it, not only did I get ignored but the food was awful, badly cooked and uncut, my wings had barley any sauce and they made a HUGE deal when I asked for a 2-liter soda I PAID FOR.
Atmosphere: 1
Food: 1
Service: 1
Came in to place an order, the guy was extremely rude… giving me attitude about how long it will take. I had a small order and he made it seem like it was an issue that I wanted to place an order. While making the order he did not wear gloves at all. Seems like a miserable person to work with.
Atmosphere: 1
Food: 3
Service: 1
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