Freddy's Frozen Custard & Steakburgers
2204 Troy Rd, Edwardsville
(618) 692-5096
Recent Reviews
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Love this place. Fast and fresh !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo, Fries, Custard
The food was so nasty, but at least the people were nice...
Atmosphere: 4
Food: 1
Service: 5
We really like their grilled chicken sandwiches. There's a limited number of places that serve grilled chicken sandwiches anymore. Freddy's is a very good chicken sandwich!
Atmosphere: 5
Food: 5
Service: 5
My food is always hot
Parking: Were the most part is always a parking spot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Custard, Burger
Food was good.
Atmosphere: 4
Food: 5
Service: 4
I ordered food against my own rules. I had frozen curds from here before and upon returning them the workers were unapologetic and very rude.
I ordered my food the girl was in a hurry when she handed my order and closed the window before I asked for condiments. Her words were polite but her actions weren't. No biggie. I'm driving and noticed the fries are horrible. Old, burnt food that wasn't fries was with burnt fries. Not eating that. Unacceptable but I'll eat the burger. Let me look at it first. RAW, FROZEN MEAT. The burgers are not thick to begin with so it doesn't take long to cook. I had to return it. I live 20 minutes away so I was not driving back the following day. It was 10:55 the store was closed. Lily came to the window then walked away without asking what I wanted. Other workers walked past the window for almost 5 minutes before someone finally came to the window. A guy appears and apologize for their unprofessional behavior but they all found something to be funny. He offered to remake my meal but why would I trust any of them to do the right with my food. You closing the store early means you are done working for the evening. My meal cost $11.07 he offered me $10.85. I informed him to look at the receipt and give me the proper amount. Of course he couldn't count and got it wrong again.
It's okay to have a good time at work but WORK COMES BEFORE PLAY. Customer should not see horse play and then served a shitty meal. The receipts shows the time of the original order and the time of the refund.
Photos with times attached.
Atmosphere: 1
Food: 1
Service: 1
Just wish I didn't get the saddest large fry
Atmosphere: 3
Food: 3
Service: 3
The food was great, but it's hot inside and the floor is covered in grease making it dangerous to walk. Also, the bathroom is dirty and out of paper towels.
Atmosphere: 1
Food: 5
Service: 3
The food is exceptional, and the workers are very kind and patient.
I thought I lost my eyeglasses there and the worker even went outside and looked around outside of the building to see if I lost my glasses out there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheese Fries, Triple Steakburger
The food was so good I forgot to take a picture before I ate it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo, Chicken Tenders, Custard, Cheeseburger, Burger, Chicken Sandwich
Restaurantji Recommends
I got a veggie burger meal, it next disappoints!!! Isabelle was the person who paid me out and gave me my food, fantastic customer service! Will go again ❤️
Atmosphere: 5
Food: 5
Service: 5
Always the same, which is good, I like consistency! Keep up the good work guys.
Atmosphere: 5
Food: 5
Service: 5
I came in and LOVED my experience!! It was the first time that I have been to a Freddy's and I was pleasantly surprised. The food was good, the restaurant was clean, and Abigail, was very nice/patient as she took my order. I will be recommending this location and will, also, be returning soon!
Atmosphere: 5
Food: 5
Service: 5
Very pleasant and clean restaurant in Glencarbon ill.
Parking: Handicap acceptable parking available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger Combo
If you want to eat here and get your window busted by their lawn care company, then this is the place for you. Freddy's managers are not returning calls, refusing to give us any sort of information even though they have cameras. No calls from the GM, RM, or DM. This place is a joke
Freddy owner who responded we have done this along for the past FOUR WEEKS. you have our info you get ahold of us!
Service: 1
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