I don’t get imo’s Pizza very often but when I come in town, I definitely want a pizza. My daughter ordered one for me today along with sandwich for her the meat lovers had very few pieces of sausage on it, which is not usual for this. I tried to call number of times and all it tells you are busy to call back. Cannot find another way to reach them. I hate to leave such a negative review at a place that I love especially when my daughter is trying to have me try someplace else. I guess I will continue trying to reach out, but it sad that you cannot talk to somebody from the restaurant. I will update my review if someone contacts me or we can discuss what happened.
Just a quick update after an over an hour of trying to call. Apparently they have their phone off the hook because all I receive is a recording saying they’re busy and then it disconnects you..
Food: 2
Service: 1
Edna Sinn
I asked for Hot roast beef. The bread and the beef were cold. And the meat was tough, rubbery, and bland.
Atmosphere: 2
Food: 1
Service: 1
Marianne Chor-Penn
Someone who cares needs to buy this franchise.
matthew cudak
Princeton was amazing the service was excellent 10/10 would recommend!
Atmosphere: 5
Food: 5
Service: 5
Hannah Polinske
The manager at this Imos has no customer service skills and is very rude. I ordered our pizza at 5:00 pm, it was delivered at 5:30 but one pizza was messed up (cheese on a non-dairy pizza for my lactose intolerant cousin) I called shortly after and was told they were sending a replacement pizza out right away. After 2 hours of not receiving the pizza, I called again and they said it would only be 30-40 more minutes and that the pizza delivery guy was on his way. After 2 more hours, the pizza never arrived and I called again. The girl who answered the phone was very nice, but she told me she would put me on with the manager (I believe his name was Princeton). Princeton was very rude and said “I don’t care about that” when I explained the situation (isn’t that his job?!?!). Turns out the replacement was never made. Then he proceeded to get an attitude. He offered to reimburse for only half of the messed up pizza (?) and that I had to be the one to come to IMOs to get my refund. Will not be ordering from here strictly because of the manager. Don’t order here unless you never want your pizza delivered!
Food: 4
Brock Hunt
Pretty good pizza but the garlic bread wasn't seasoned good but all in all good experience. With imos being owned by different operators at each location you can get get different experiences at each location. This location was pretty decent.
Mike Hickey
WORST pizza I've ever had in my life. And took my best friend there for his Birthday. Ordered extra sauce, extra cheese, and got neither. And pizza so over-baked that the top was dark brown and almost too chewy to eat. It looked like they ran out of ingredients and you could see the crust through the "toppings." There was maybe 5 slices of pepperoni. The chef salad tasted great but looked terrible and egg not even cut...just dropped on top in the middle. I RARELY RARELY complain, but spent too much on this not to go to counter and complain. NIKOLAS was awesome and credited our salad, but said there was "new hire training" yesterday and that's what was wrong with the pizza. He couldn't make a new one because they had orders stacked up and it would take too long. We should get a gift card for a free pizza from here that I can give my friend for his Birthday. Troy Imo's is much closer to where I live, and it looks like I may have to start going back there.
THE MANAGER should have tested the staff before they let them make pizzas on a Saturday night. Probably a lot of disappointed folks who had Imo's in Edwardsville last night but few probably will bother to write a letter. Wished I would have a had my phone so I could have photographed it, but did not.
Hope they change back to their old staff or teach the new hires how to make a great pizza like one used to get here.
And, FYI, the young lady making the pizza had dreadlocks nearly down to her ankle and was handling her hair while making the pizza. I didn't see it or I would not have eaten it, but my friend told me after dinner that he witnessed her doing that while he was getting drinks. Also the young man putting the pizzas in the boxes had dreadlocks that he couldn't keep his hands off of either. The health is going to get a call tomorrow so nobody gets ill and the owner of the restaurant doesn't go broke.
Atmosphere: 5
Food: 1
Service: 5
Russell Crane
Is this how they make sandwiches and this is not a chef salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: IMO's House Italian Dressing, House Salad
Kelly Kleeman
Always delicious food. Today we dined in with an elderly senior with dementia and a toddler. Cecelia went above and beyond to make sure we had a great meal and a terrific experience. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Justin De Fiblander
Best thin crust in the USA hands down. As a born and raised Chicagoan, Saint Louis Wins this one. More ingredients, less dough, crispier, crunchier, best cheese, and don't feel overfilled when done. Now I'm considering if I've been on the wrong side all my life???
awesome food and awesome service by the staff and cheap prices
Atmosphere: 5
Food: 5
Service: 5
jeff connor
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad
Kathryn Ward
Just stood at the counter for 15 minutes and watched staff in personal phone calls and walking out the back door. I left because they were blatantly ignoring me and the other two people standing at the counter! I took my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Wood-station Zero
I noticed this particular imos has a better product than the one I visited earlier this week in Missouri. The food here was crispy and the perfect sauce and cheese ratio. I enjoyed it so much i ordered another pizza to go.I want to mention how kind and courteous the young lady was taking my order. She was such a genuine and sincere person that I would feel comfortable bringing friends and family here.
I don’t get imo’s Pizza very often but when I come in town, I definitely want a pizza. My daughter ordered one for me today along with sandwich for her the meat lovers had very few pieces of sausage on it, which is not usual for this. I tried to call number of times and all it tells you are busy to call back. Cannot find another way to reach them. I hate to leave such a negative review at a place that I love especially when my daughter is trying to have me try someplace else. I guess I will continue trying to reach out, but it sad that you cannot talk to somebody from the restaurant. I will update my review if someone contacts me or we can discuss what happened.
Just a quick update after an over an hour of trying to call. Apparently they have their phone off the hook because all I receive is a recording saying they’re busy and then it disconnects you..
Food: 2
Service: 1
I asked for Hot roast beef. The bread and the beef were cold. And the meat was tough, rubbery, and bland.
Atmosphere: 2
Food: 1
Service: 1
Someone who cares needs to buy this franchise.
Princeton was amazing the service was excellent 10/10 would recommend!
Atmosphere: 5
Food: 5
Service: 5
The manager at this Imos has no customer service skills and is very rude. I ordered our pizza at 5:00 pm, it was delivered at 5:30 but one pizza was messed up (cheese on a non-dairy pizza for my lactose intolerant cousin) I called shortly after and was told they were sending a replacement pizza out right away. After 2 hours of not receiving the pizza, I called again and they said it would only be 30-40 more minutes and that the pizza delivery guy was on his way. After 2 more hours, the pizza never arrived and I called again. The girl who answered the phone was very nice, but she told me she would put me on with the manager (I believe his name was Princeton). Princeton was very rude and said “I don’t care about that” when I explained the situation (isn’t that his job?!?!). Turns out the replacement was never made. Then he proceeded to get an attitude. He offered to reimburse for only half of the messed up pizza (?) and that I had to be the one to come to IMOs to get my refund. Will not be ordering from here strictly because of the manager. Don’t order here unless you never want your pizza delivered!
Food: 4
Pretty good pizza but the garlic bread wasn't seasoned good but all in all good experience. With imos being owned by different operators at each location you can get get different experiences at each location. This location was pretty decent.
WORST pizza I've ever had in my life. And took my best friend there for his Birthday. Ordered extra sauce, extra cheese, and got neither. And pizza so over-baked that the top was dark brown and almost too chewy to eat. It looked like they ran out of ingredients and you could see the crust through the "toppings." There was maybe 5 slices of pepperoni. The chef salad tasted great but looked terrible and egg not even cut...just dropped on top in the middle.
I RARELY RARELY complain, but spent too much on this not to go to counter and complain.
NIKOLAS was awesome and credited our salad, but said there was "new hire training" yesterday and that's what was wrong with the pizza. He couldn't make a new one because they had orders stacked up and it would take too long.
We should get a gift card for a free pizza from here that I can give my friend for his Birthday. Troy Imo's is much closer to where I live, and it looks like I may have to start going back there.
THE MANAGER should have tested the staff before they let them make pizzas on a Saturday night. Probably a lot of disappointed folks who had Imo's in Edwardsville last night but few probably will bother to write a letter. Wished I would have a had my phone so I could have photographed it, but did not.
Hope they change back to their old staff or teach the new hires how to make a great pizza like one used to get here.
And, FYI, the young lady making the pizza had dreadlocks nearly down to her ankle and was handling her hair while making the pizza. I didn't see it or I would not have eaten it, but my friend told me after dinner that he witnessed her doing that while he was getting drinks. Also the young man putting the pizzas in the boxes had dreadlocks that he couldn't keep his hands off of either.
The health is going to get a call tomorrow so nobody gets ill and the owner of the restaurant doesn't go broke.
Atmosphere: 5
Food: 1
Service: 5
Is this how they make sandwiches and this is not a chef salad
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: IMO's House Italian Dressing, House Salad
Always delicious food. Today we dined in with an elderly senior with dementia and a toddler. Cecelia went above and beyond to make sure we had a great meal and a terrific experience. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Best thin crust in the USA hands down. As a born and raised Chicagoan, Saint Louis Wins this one. More ingredients, less dough, crispier, crunchier, best cheese, and don't feel overfilled when done. Now I'm considering if I've been on the wrong side all my life???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli, Provel Bites
Restaurantji Recommends
awesome food and awesome service by the staff and cheap prices
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad
Just stood at the counter for 15 minutes and watched staff in personal phone calls and walking out the back door. I left because they were blatantly ignoring me and the other two people standing at the counter! I took my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
I noticed this particular imos has a better product than the one I visited earlier this week in Missouri. The food here was crispy and the perfect sauce and cheese ratio. I enjoyed it so much i ordered another pizza to go.I want to mention how kind and courteous the young lady was taking my order. She was such a genuine and sincere person that I would feel comfortable bringing friends and family here.
Atmosphere: 5
Food: 5
Service: 5
Great service and good! Would recommend. 10/10
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, Toasted Ravioli, Provel Bites, Garlic Cheese Bread
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