Jimmy John's
1063 S State Rte 157 Suite 3, Edwardsville
(618) 656-5700
Recent Reviews
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I use to love Jimmy Johns and I’m really not a complainer, but dang, 3 times i a row i’ve had a bad experience at this location. 1st time employee were loudly telling an inappropriate story and I had my two kids with me. 2nd time an employee was chewing his fingernails on his phone with the other hand then when he heard me giving my order to the girl at the register he walked over to grab bread and I was like “bruhhhhh you cannot make my sandwich after having your fingers in your mouth” he looked at me like I was really an inconvenience and i tried to explain I’ve owned a restaurant and food safety is important and he rolled his eyes. Then today 12/19 at 6:45 I walked in and there was no one around. No customer and no employees, so i said “hello anyone here” and a woman comes from the back, finishes her text, then puts her phone in her pocket, and was clearly irritated to have a customer, she had an attitude while on the register then AGAIN went directly to making my sandwich. Do food service people not wash their hands anymore? Wont be back again, 3 strikes.
Atmosphere: 1
Food: 3
Service: 1
Ordered at 11:17am, called at 12:15 and told it was on the way, called again at 12:30, told it was on the road, called at 12:45, same response. This is common for this location. Love jimmy johns but avoid this one if you can. Always short-staffed.
Not much to this place, the worker barely knew what they were serving
Atmosphere: 4
Food: 3
Service: 3
On 9/16/25 about 8:35 pm in the drive through the worker guy made my $40 order with the same gloves he used on the register, took my credit card payment and pulled up his pants at the waist. Neither of the two guys working changed their gloves! When serving cold food this negligence can cause food born illness and really can make people sick! I asked for my payment back and when he returned my receipt I asked for my credit card back too - he then argued that he gave me my card back and all that time it was sitting inside on the drive through counter. Who ever the owner is I will never return and you need to train your team better! If you Don’t believe me check your cameras! Deadly practices with cold food! I went to fire house subs and stick with a deli place that uses safe practices! Smh
Atmosphere: 1
Food: 1
Service: 1
Great job guys!!!! Everything was perfect!!!👌🏻
Atmosphere: 5
Food: 5
Service: 5
I love this place. Everyone is friendly and hard working.
Atmosphere: 5
Food: 5
Service: 5
Good sandwich
The only reason I didn’t give this one star is because of one girl working. She was very kind and just gave me a really positive energy as she was taking my order. The other lady working there however, she was holding her phone while wearing her gloves. I then saw her start making a sandwich without changing her gloves at all. GROSS. This lady did not acknowledge me when I came in or really at all which is kinda rude. Also they there was hardly any cheese on my sandwich , there was very weird cheese crumbles instead of slices this time? Don’t know what that was about.
Atmosphere: 2
Food: 3
Service: 3
So freaky fast they had my sandwich ready for me before I even ordered. Very nice people and very good food
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Pepe
I called to speak with the General Manager and had the unpleasant experience od talking to Dominic.
He was combative, rude and unwilling to answer my questions.
I'll never enter your establishment again
Restaurantji Recommends
I placed an online order from JJs and it took over an hour to receive my sandwich. I called to check on my order and the girl I spoke to was rude and short. She was not helpful at all.
Food: 2
Service: 1
They better make it in front of you if you want it right.
Atmosphere: 1
Food: 3
Service: 1
#5 light lettuce plus mayo, cut in half. It’s not spectacular but if the bread is fresh, it’ll work every now and then. JJ always gets order correct and fast drive thru service.
Food: 4
Service: 4
Ordered #9 night club Italian. The sandwich itself was decent but the service could’ve maybe been a little nicer. They seemed impatient after I told them it was my first time there (there was no line so I took 2-3 min to look at the menu). They might’ve just been tired and I’m trying to be understanding. It felt like it could’ve been a little more personable or they could’ve offered some guidance? Just a little advice Regardless, they’re still doing a good job!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Club Sandwich
My husband and I visited JJs and had the best service ever at this location. Mike and Evan are fantastic and made the best sandwiches we have ever had here. 10/10 stars would recommend.
Atmosphere: 5
Food: 5
Service: 5
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