Steak 'n Shake
$ • Burgers, Fast Food
Hours:
2382 Troy Rd, Edwardsville
(618) 659-1840
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Steak 'n Shake Reviews
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order was wrong .
terrible service
cold food .
We ate at the Edwardsville location last night and were very disappointed! The girl who waited on us seemed to be half drunk or messed up on something. Food came out wrong, which is fixable if she would have even came back to the table to check on us, which she didnt. She spent her time talking to a group of friends leaning in their booth while we sat without drinks and my son needing a new burger. When she finally came to see how we were doing it was when the rest of us had...read full review
You end up waiting in drive through for 30 plus minutes and then have to still go inside because the order is wrong. I got home and I still didn't have the correct order. Complete waste of time and money!
Ratings
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 10PM |
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Steak 'n Shake is a family-friendly restaurant known for its cleanliness and kind staff. The food is delicious, with options like cheeseburgers, fries, and chicken nuggets. While some customers have experienced a decline in quality over time, others appreciate the attention to detail and hardworking employees who go above and beyond to ensure a pleasant dining experience.
The manager is pleasant, but the food quality can be inconsistent, with some meals being only warm. Customers can order at kiosks and pick up their food at the counter, as there are no servers. Steak 'n Shake is known for its original smash burgers, and customers enjoy the mustard-pickle relish. The restaurant has also changed to using all-beef tallow grease for the fries, which some customers find has improved the taste. Employees are described as great, friendly, and helpful, though some customers wish the restaurant would return to a more traditional restaurant format rather than a "workaurant" format. Vegetarian options are limited.