I only got a 3 piece chicken finger and large fries. The chicken fingers were small for the price and the large fry wasn't even filled half way. It tasted great, but the price for the amount was disappointing.
Atmosphere: 3
Food: 1
Service: 4
Danny Foley
I was working nearby and came here everyday for weeks I decide to eat inside one day and there is a receipt scanner preventing free refills there. Maybe if I wasn’t paying 20 bucks for lunch I wouldn’t mind but as it is this place is just way too greedy.
Robert Pierson
Never go there again. 2 people working there. It took 15 minutes to get coffee. No wonder they are closing stores all the time!
Atmosphere: 1
Food: 1
Service: 1
Sean Henson
Tonight I had a close encounter with a worker at this establishment. Tonight, a few close friends along with myself and my girlfriend went out to view Christmas lights. On the way back to town, we were pressed with one question, what to eat? While I suggested Mexican cuisine, my close friend suggested steak and shake. While not opposed to the idea at first, this soon became a major mistake. While my chicken tenders were not the worst, my girlfriend’s burger was dripping with grease and vile liquids. The mustard tasted toxic and vile. While waiting for the food we all awaited while staring politely into the kitchen. This is when I met eye contact with a particular employee wearing a blue jacket along with the rest of the workers not doing anything to get our food to us sooner. After the food came we discussed the meal and watched as the one worker who was actually doing his job scraped burger meat off the grill and laughed about the noise it made. After about a minute of laughing, the same worker in the blue approached us at the counter and asked me if I had a problem with the food. After replying for the sake of the group, he came back and told me to “stop my bitching.” While the food wasn’t as bad as the burger, this encounter irked me to my core. No worker at any establishment should be talking to paying customers in that way especially with that language. While this event made me want to never come back to this establishment ever again and filled with deep resentment for the brand.😡
Atmosphere: 1
Food: 2
Service: 1
Breena Davis
Left all the toppings off of my burger and it was soggy. The cheese on the cheese fries doesn’t come on it like advertised. Place doesn’t even do regular sit down service anymore.
Atmosphere: 5
Food: 1
Service: 3
Cindy Victorian
Place with filthy staff was not friendly.
Atmosphere: 1
Food: 3
Service: 1
David & Dixie Butts
Got a milkshake for our granddaughter. She loves them.
Food: 5
Service: 5
Matt
My mom & I went to the Edwardsville, Illinois location last night for a quick dinner, or what we thought was going to be a quick dinner. We ordered our food on one of the kiosks which I think are stupid because you’re taking jobs away from people who could quite possibly need the money to support their families. Also, I find it hilarious that they ask you if you want to leave a tip at the end of your order when you’re doing all the work yourself outside of cooking the food. Why would you want to leave a tip for the cooks when they make at least hourly wage if not more? Anyway, let me get to my point. We ordered our food, & it took over 20 minutes for our food to be ready. When we finally got our food, it came out stone cold. My mom ordered a patty melt, & I ordered a bacon & cheese double. My mom made them remake her food because the bread for her patty melt was burnt to a crisp, & like I already said, it was stone cold. I would’ve made them remake mine as well, but I was already halfway through my burger. Also, we got a medium order of fries to go with our burgers, & we got like 10 fries a piece with our meals. The only good thing I’ll say is at least the fries were hot when we got them. Also, we got a cup of cheese to go with our fries, & trust me, we didn’t get our money’s worth out of the amount of cheese we got. Also, the lady that was there, that we were guessing was the manager on duty last night, didn’t know how to expedite her team very well. Instead of trying to push to get the orders out, she just stood there & acted like she had no clue what she was doing. Also, I’m not speaking for us, but there was another family of four in the restaurant as well. When they got their food, it was placed on the tray so poorly that when one of the girls tried carrying it to their table everything fell off the tray onto the floor. Why couldn’t they just give them two trays to put their food on so maybe that didn’t happen? After it happened, the girl went up and asked for a broom to clean up the mess. Instead of the workers just saying don’t worry about the mess, we’ll get it, or something like that, they handed the girl a broom and dust pan to clean it up. Now, I understand that the girl did ask for the broom and dust pan, but it’s not her job to clean up the mess that could’ve been prevented if the food was placed on the tray correctly in the first place. Now back to my mom and I. We have went to this location before for lunch. We had no issues with lunch when we went there. Why should dinner be any different? You need to step up your game for dinner service. I know that might not mean much to you in the long run because we’re only 2 customers, but don’t forget that people talk, & they can easily get others to stop going as well. I can see why there might be a lot of Steak ‘n Shakes going out of business soon if this is the kind of service & food customers are getting. Step up your game, guys!!!
Atmosphere: 2
Food: 2
Service: 2
Daniel Woodard
Employees were great and very friendly and helpful..really wish they would go back to being a restaurant and not a workaurant..will definitely go back though..
Vegetarian options: No
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Single Steakburger 'N Fries, Double Steakburger and Fries, Double Cheese Burger and Cheese Friese, Cheeseburger, Cheese Burger and Fries with Cheese, Hamburger Steak, Bacon 'N Cheese Single Steakburger
Tried to patronize this business in the drive thru BUT the customer service was nonexistent. Employees: if you don’t wanna work, stop coming into WORK! Potential customers: just go Nextdoor to Freddy’s.
Atmosphere: 1
Food: 1
Service: 1
Crystal Steinway
This places is a joke anymore there's no waitresses in the place you have to sit yourself no one takes your order anymore you have to get your own dreams the tables are not clean there's food all over more than likely this will be the last time that I come here steak and shake is not what it used to be if I wanted to go to fast food I would go to McDonald's or Taco Bell not to a place like this give it a couple more years and steak and shake will be closed down
Atmosphere: 1
Food: 1
Service: 1
Michael Heyen
The burgers were on par, but my onion rings were fried in old oil, and my wife's fries were not fresh. It's sad to see the tables missing the bottles of condiments, dessert flip book, and so on. Having to order from a kiosk was the nail in the coffin for us. Steak n Shake used to be a place of nostalgia. Now, it's just another lost memory.
Atmosphere: 2
Food: 4
Service: 3
Lisa Moore
Nothing like what Steak ‘n Shake is known for> An Old Time Diner. You stand at a tablet to order your meal. With a group this was pretty frustrating. Store #239 in Edwardsville may as well close down. Lack of employees, no personal service or attention given. Order came out wrong and cold. Will not be back to this location ever.
Atmosphere: 1
Food: 1
Service: 1
Carol Eilert
I will not go to most Steak N Shakes, because of the "self service" aspect of them, but this one will guide you thru the ridiculous keiosk (??) and they were all very helpful.
Get the order and the fries were cold
Atmosphere: 4
Food: 3
Service: 4
I only got a 3 piece chicken finger and large fries. The chicken fingers were small for the price and the large fry wasn't even filled half way. It tasted great, but the price for the amount was disappointing.
Atmosphere: 3
Food: 1
Service: 4
I was working nearby and came here everyday for weeks I decide to eat inside one day and there is a receipt scanner preventing free refills there. Maybe if I wasn’t paying 20 bucks for lunch I wouldn’t mind but as it is this place is just way too greedy.
Never go there again. 2 people working there. It took 15 minutes to get coffee. No wonder they are closing stores all the time!
Atmosphere: 1
Food: 1
Service: 1
Tonight I had a close encounter with a worker at this establishment. Tonight, a few close friends along with myself and my girlfriend went out to view Christmas lights. On the way back to town, we were pressed with one question, what to eat? While I suggested Mexican cuisine, my close friend suggested steak and shake. While not opposed to the idea at first, this soon became a major mistake. While my chicken tenders were not the worst, my girlfriend’s burger was dripping with grease and vile liquids. The mustard tasted toxic and vile. While waiting for the food we all awaited while staring politely into the kitchen. This is when I met eye contact with a particular employee wearing a blue jacket along with the rest of the workers not doing anything to get our food to us sooner. After the food came we discussed the meal and watched as the one worker who was actually doing his job scraped burger meat off the grill and laughed about the noise it made. After about a minute of laughing, the same worker in the blue approached us at the counter and asked me if I had a problem with the food. After replying for the sake of the group, he came back and told me to “stop my bitching.” While the food wasn’t as bad as the burger, this encounter irked me to my core. No worker at any establishment should be talking to paying customers in that way especially with that language. While this event made me want to never come back to this establishment ever again and filled with deep resentment for the brand.😡
Atmosphere: 1
Food: 2
Service: 1
Left all the toppings off of my burger and it was soggy. The cheese on the cheese fries doesn’t come on it like advertised. Place doesn’t even do regular sit down service anymore.
Atmosphere: 5
Food: 1
Service: 3
Place with filthy staff was not friendly.
Atmosphere: 1
Food: 3
Service: 1
Got a milkshake for our granddaughter. She loves them.
Food: 5
Service: 5
My mom & I went to the Edwardsville, Illinois location last night for a quick dinner, or what we thought was going to be a quick dinner. We ordered our food on one of the kiosks which I think are stupid because you’re taking jobs away from people who could quite possibly need the money to support their families. Also, I find it hilarious that they ask you if you want to leave a tip at the end of your order when you’re doing all the work yourself outside of cooking the food. Why would you want to leave a tip for the cooks when they make at least hourly wage if not more? Anyway, let me get to my point. We ordered our food, & it took over 20 minutes for our food to be ready. When we finally got our food, it came out stone cold. My mom ordered a patty melt, & I ordered a bacon & cheese double. My mom made them remake her food because the bread for her patty melt was burnt to a crisp, & like I already said, it was stone cold. I would’ve made them remake mine as well, but I was already halfway through my burger. Also, we got a medium order of fries to go with our burgers, & we got like 10 fries a piece with our meals. The only good thing I’ll say is at least the fries were hot when we got them. Also, we got a cup of cheese to go with our fries, & trust me, we didn’t get our money’s worth out of the amount of cheese we got. Also, the lady that was there, that we were guessing was the manager on duty last night, didn’t know how to expedite her team very well. Instead of trying to push to get the orders out, she just stood there & acted like she had no clue what she was doing. Also, I’m not speaking for us, but there was another family of four in the restaurant as well. When they got their food, it was placed on the tray so poorly that when one of the girls tried carrying it to their table everything fell off the tray onto the floor. Why couldn’t they just give them two trays to put their food on so maybe that didn’t happen? After it happened, the girl went up and asked for a broom to clean up the mess. Instead of the workers just saying don’t worry about the mess, we’ll get it, or something like that, they handed the girl a broom and dust pan to clean it up. Now, I understand that the girl did ask for the broom and dust pan, but it’s not her job to clean up the mess that could’ve been prevented if the food was placed on the tray correctly in the first place. Now back to my mom and I. We have went to this location before for lunch. We had no issues with lunch when we went there. Why should dinner be any different? You need to step up your game for dinner service. I know that might not mean much to you in the long run because we’re only 2 customers, but don’t forget that people talk, & they can easily get others to stop going as well. I can see why there might be a lot of Steak ‘n Shakes going out of business soon if this is the kind of service & food customers are getting. Step up your game, guys!!!
Atmosphere: 2
Food: 2
Service: 2
Employees were great and very friendly and helpful..really wish they would go back to being a restaurant and not a workaurant..will definitely go back though..
Vegetarian options: No
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Single Steakburger 'N Fries, Double Steakburger and Fries, Double Cheese Burger and Cheese Friese, Cheeseburger, Cheese Burger and Fries with Cheese, Hamburger Steak, Bacon 'N Cheese Single Steakburger
Restaurantji Recommends
Tried to patronize this business in the drive thru BUT the customer service was nonexistent.
Employees: if you don’t wanna work, stop coming into WORK!
Potential customers: just go Nextdoor to Freddy’s.
Atmosphere: 1
Food: 1
Service: 1
This places is a joke anymore there's no waitresses in the place you have to sit yourself no one takes your order anymore you have to get your own dreams the tables are not clean there's food all over more than likely this will be the last time that I come here steak and shake is not what it used to be if I wanted to go to fast food I would go to McDonald's or Taco Bell not to a place like this give it a couple more years and steak and shake will be closed down
Atmosphere: 1
Food: 1
Service: 1
The burgers were on par, but my onion rings were fried in old oil, and my wife's fries were not fresh. It's sad to see the tables missing the bottles of condiments, dessert flip book, and so on. Having to order from a kiosk was the nail in the coffin for us.
Steak n Shake used to be a place of nostalgia. Now, it's just another lost memory.
Atmosphere: 2
Food: 4
Service: 3
Nothing like what Steak ‘n Shake is known for> An Old Time Diner. You stand at a tablet to order your meal. With a group this was pretty frustrating. Store #239 in Edwardsville may as well close down. Lack of employees, no personal service or attention given. Order came out wrong and cold. Will not be back to this location ever.
Atmosphere: 1
Food: 1
Service: 1
I will not go to most Steak N Shakes, because of the "self service" aspect of them, but this one will guide you thru the ridiculous keiosk (??) and they were all very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Mac
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