This restaurant is very poorly run and the girls working there are incredibly rude! If you go through the drive thru, you better be sure and check your order before leaving the parking lot because it is common occurrence for them to leave items out of your order. If you go in to dine, you are now expected to order thru their germ spreading kiosk. If you are paying cash, and you don't alert someone in the back, because nobody mans the front counter anymore, your order won't go through. But they won't tell you this until you have wasted fifteen minutes or more standing there waiting for your order! The girls treat you like crap, the seating is the most uncomfortable and obviously designed with small children in mind. Don't waste your time with this restaurant! There are so many better choices in Edwardsville. Whoever owns this restaurant doesn't care about providing good customer service, or a comfortable restaurant to eat in.
Atmosphere: 1
Food: 3
Service: 1
thomas getz
For a second time... horrible service. First time in drive-thru .. got shorted food. This time went inside and ordered at kiosk Why the kiosk... because nobody services the front counter. Guess what? If nobody takes your money at the front counter... they really don't start your order. So after seeing many orders picked up.. Waited about 20 minutes... Someone finally asked if we had an order.. That's when they told us they had not even started it. Why? Because it wasn't paid for... Why? Because they have no one working the front counter. No apologies.. no sorry about that.. They brought it out shortly there after. Should of checked it better... None of the sauces asked for were in the bag. Of course...
Atmosphere: 1
Food: 3
Service: 1
Austin Beran
Don’t pay in cash, your order won’t go into the queue until you pay and the likely arnt manning front desk unless handing out food. Waited 30min just to pay after ordering and then had to wait behind everyone who had paid by card in mean time. You could make a meal at home in the same time
Atmosphere: 1
Food: 2
Service: 1
Erica Van Wagner
We dine in and usually the staff at most Taco Bell’s are grumpy and unwilling to help. No here, the manager Michel was amazing! So kind and willing to help us have a good experience. I have three boys and we were having a difficult night. Michel was amazing. Thank you.
Atmosphere: 5
Food: 4
Service: 5
J.A S
I saw a demonic squirrel eating the decapitated head of another squirrel while I was waiting in the drivethru. Thought that was pretty cool.
Atmosphere: 1
Food: 5
Service: 5
Dylan Collins
I went through the Taco Bell drive-thru around 10:30 on December 6th. I placed my order without any issues. After I ordered, the employee told me to wait and said she would let me know when to pull forward, even though there were no cars in front of me other than the one at the window. Since there were cars behind me, I decided to pull forward anyway. When I got to the window, the employee seemed annoyed, possibly because I didn't wait as she had asked. But I've NEVER been asked to wait at a talkbox for food especially when there are 1 to no cars in front of me.
EDIT. Now starting to go through my food i ordered 3 3 cheese chicken flatbread melts, and it seems like they just threw 3 wrapped pieces of just flatbread in the bag and called it ok, it's only 3 ingredients including the flatbread. . . What the heck. I'm beyond upset, some of the worst service/food I've ever gotten from ANY taco bell!
I've added a picture of just one of the flat bread melts I got with the cheese on the left and the two singular pieces of chicken on the right. absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Sarah Garriott
Beat tacobell in the area ❤️ The manager cares about this store.
Atmosphere: 5
Food: 5
Service: 5
Cj Kinnunen
Slow don't come here
Carl Walsh
Store is dead. Still takesover 10 minutes to get a delivery order. Staff should stop playing with themselves and make the orders
Atmosphere: 1
Food: 1
Service: 1
Garrett Helms
This place is great. Sometimes, when busy your food will not be cooked fully
I got 3 supreme luxe boxes totaling 22.81, came home and saw taco bell did not put the mild sauce I asked for. So I called and was connected to the manager who sarcastically said they were sorry but that it was a free condiment and that I was welcome to come back and pick some up. Never going to that taco bell again in Glen Carbon. Their lack of customer service should really be a huge concern for the company. So my food is cold now and I have to drive to another taco bell to get something that I should have already had when I got my order. Unless I go back and get a refund for this food that is cold now
Nancy Nekola
Super fast, reasonable and tasty
Atmosphere: 5
Food: 5
Service: 5
XFamily 72789
Got 4 soft tacos with sour cream witch cost 2.40 or 2.60extra and barely had sour cream on them and it was all at one end. Other than that food was good and the girl at the window was really nice. Stopped for a quick bite with a family member. Took about 4mins to order, pay and get food.
Atmosphere: 5
Food: 4
Service: 5
Nire Smith
They pick and choose what they want to give you regardless if u paid for it. Multiple times I just accepted it the first few times but it keeps happening i would strongly advise against ordering delivery from this place especially at night.
Atmosphere: 1
Food: 4
Service: 1
Steven P
This Taco Bell can be very disgusting due to the vast amounts of cross contamination contracted from not frequently changing gloves. Also I’d be weary of the mystery meat from any Taco Bell. 1/5 Stars. ⭐️
This restaurant is very poorly run and the girls working there are incredibly rude! If you go through the drive thru, you better be sure and check your order before leaving the parking lot because it is common occurrence for them to leave items out of your order. If you go in to dine, you are now expected to order thru their germ spreading kiosk. If you are paying cash, and you don't alert someone in the back, because nobody mans the front counter anymore, your order won't go through. But they won't tell you this until you have wasted fifteen minutes or more standing there waiting for your order! The girls treat you like crap, the seating is the most uncomfortable and obviously designed with small children in mind. Don't waste your time with this restaurant! There are so many better choices in Edwardsville. Whoever owns this restaurant doesn't care about providing good customer service, or a comfortable restaurant to eat in.
Atmosphere: 1
Food: 3
Service: 1
For a second time... horrible service.
First time in drive-thru .. got shorted food.
This time went inside and ordered at kiosk
Why the kiosk... because nobody services the front counter.
Guess what?
If nobody takes your money at the front counter... they really don't start your order.
So after seeing many orders picked up..
Waited about 20 minutes...
Someone finally asked if we had an order..
That's when they told us they had not even started it.
Why?
Because it wasn't paid for...
Why?
Because they have no one working the front counter.
No apologies.. no sorry about that..
They brought it out shortly there after.
Should of checked it better...
None of the sauces asked for were in the bag. Of course...
Atmosphere: 1
Food: 3
Service: 1
Don’t pay in cash, your order won’t go into the queue until you pay and the likely arnt manning front desk unless handing out food. Waited 30min just to pay after ordering and then had to wait behind everyone who had paid by card in mean time. You could make a meal at home in the same time
Atmosphere: 1
Food: 2
Service: 1
We dine in and usually the staff at most Taco Bell’s are grumpy and unwilling to help.
No here, the manager Michel was amazing! So kind and willing to help us have a good experience. I have three boys and we were having a difficult night. Michel was amazing. Thank you.
Atmosphere: 5
Food: 4
Service: 5
I saw a demonic squirrel eating the decapitated head of another squirrel while I was waiting in the drivethru. Thought that was pretty cool.
Atmosphere: 1
Food: 5
Service: 5
I went through the Taco Bell drive-thru around 10:30 on December 6th. I placed my order without any issues. After I ordered, the employee told me to wait and said she would let me know when to pull forward, even though there were no cars in front of me other than the one at the window. Since there were cars behind me, I decided to pull forward anyway. When I got to the window, the employee seemed annoyed, possibly because I didn't wait as she had asked. But I've NEVER been asked to wait at a talkbox for food especially when there are 1 to no cars in front of me.
EDIT. Now starting to go through my food i ordered 3 3 cheese chicken flatbread melts, and it seems like they just threw 3 wrapped pieces of just flatbread in the bag and called it ok, it's only 3 ingredients including the flatbread. . . What the heck. I'm beyond upset, some of the worst service/food I've ever gotten from ANY taco bell!
I've added a picture of just one of the flat bread melts I got with the cheese on the left and the two singular pieces of chicken on the right. absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Beat tacobell in the area ❤️
The manager cares about this store.
Atmosphere: 5
Food: 5
Service: 5
Slow don't come here
Store is dead. Still takesover 10 minutes to get a delivery order. Staff should stop playing with themselves and make the orders
Atmosphere: 1
Food: 1
Service: 1
This place is great. Sometimes, when busy your food will not be cooked fully
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
I got 3 supreme luxe boxes totaling 22.81, came home and saw taco bell did not put the mild sauce I asked for. So I called and was connected to the manager who sarcastically said they were sorry but that it was a free condiment and that I was welcome to come back and pick some up. Never going to that taco bell again in Glen Carbon. Their lack of customer service should really be a huge concern for the company. So my food is cold now and I have to drive to another taco bell to get something that I should have already had when I got my order. Unless I go back and get a refund for this food that is cold now
Super fast, reasonable and tasty
Atmosphere: 5
Food: 5
Service: 5
Got 4 soft tacos with sour cream witch cost 2.40 or 2.60extra and barely had sour cream on them and it was all at one end. Other than that food was good and the girl at the window was really nice. Stopped for a quick bite with a family member. Took about 4mins to order, pay and get food.
Atmosphere: 5
Food: 4
Service: 5
They pick and choose what they want to give you regardless if u paid for it. Multiple times I just accepted it the first few times but it keeps happening i would strongly advise against ordering delivery from this place especially at night.
Atmosphere: 1
Food: 4
Service: 1
This Taco Bell can be very disgusting due to the vast amounts of cross contamination contracted from not frequently changing gloves. Also I’d be weary of the mystery meat from any Taco Bell. 1/5 Stars. ⭐️
Atmosphere: 4
Food: 1
Service: 3
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