Subway

25 S Arlington Heights Rd, Elk Grove Village
(847) 364-3644

Recent Reviews

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Ali Alpay Baba

Store didn't update its address in subway app. Ended up searching for over half an hour while my store pick up order is waiting.

Atmosphere: 1

Food: 4

Service: 2

Martin Lobutov

Had to pick up a DoorDash order from this store. When I arrived, the store was empty. The employee starts making my delivery order after I tell him who it’s for (took me 7-8 min to drive to the store so I expected it to be at least started). My delivery order is for 2 subs. After he makes the first sub, another customer walks in. The employee proceeds to push my sandwich aside and assist the person who came in after me for a good 8-10 minutes. When I asked why he did this, he said that the manager had directed them to prioritize walk-in orders. I explained to him that I completely understand that, but if he would of just took the extra 2 minutes to make my second sub, I would have been on my way and happy, and my customer would of been happy. But now he is holding me up and delaying a paying customers order in expense of another. In response, the store employee seemed very disinterested in what I had to say and brushed me off. Very bad customer service. Management needs to prioritize ALL paying customers orders. It’s unfair to people who paid all the extra money to use a delivery app. Do better.

Atmosphere: 1

Food: 1

Service: 1

Артем Кармильчик

Very good location. Delicious food. Nice staff

Atmosphere: 5

Food: 5

Service: 5

John Dittmer

The owner of this place would be very upset to hear that their employees close down the store at least 5-10 minutes before the store actually closes. I was standing outside for about 15 minutes wrapping up a phone call, and I walked into the store to find that all of the food and everything has already been packed away. This was 5 minutes before it closed at 8:00 on sat 5/25. This means they had to have started packing all the food for the night at least 10-15 minutes before closing. That is not right. Also why didn't he come outside to let me know he was closing early when he clearly saw me walking around the front door for 15 minutes?

Atmosphere: 1

Food: 1

Service: 1

Diana Basmajian

Very stingy with ingredients, green pepper tasted like mold.

Atmosphere: 1

Food: 1

Service: 1

John D

The owner of this place would be very upset to hear that their employees close down the store at least 5-10 minutes before the store actually closes. I was standing outside for about 15 minutes wrapping up a phone call, and I walked into the store to find that all of the food and everything has already been packed away. This was 5 minutes before it closed at 8:00 on sat 5/25. This means they had to have started packing all the food for the night at least 10-15 minutes before closing. That is not right. Also why didn't he come outside to let me know he was closing early when he clearly saw me walking around the front door for 15 minutes?

Atmosphere: 1

Food: 1

Service: 1

Danny Callahan

Sign and hours say open until 9pm. Arrived at 7:50pm and the worker said they were closed and put everything away. Didn’t even seem apologetic or even cared.

Atmosphere: 1

Food: 1

Service: 1

Salman Hashmi

Came in a little before 6pm. The guy said he can't help us, even though they don't close till 6:30pm. I asked why and he asked us how long we'll take, which I've never been asked before. He was very stingy with ingredients. The avocado spread he had on the counter had gone bad. The soup was very watery and the cookies we had were stale. Avoid this location. You're better off going to the Subway in the Shell gas station down the street.

Atmosphere: 1

Food: 1

Service: 1

Gina DiPuma

If I could give 0 stars I would..... i went to do an uber eats pick-up tonight and the guy was super rude in the beginning and then when i was grabbing the food he proceeded to ask me for my number.... ladies if you go in there by urself make sure u have someone with you ... I felt so uncomfortable when I was leaving this place I will definitely not come back to this location ever again

Mark Scifo

Excellent

Atmosphere: 5

Food: 5

Service: 5

A C

The people weren't helpful. The sandwich was not made to expectations. Order was clear about amounts of mayo and onions and it's loaded. Also, there's only 2 pieces of meat in there, it's mostly veggies and mayo. I asked for these toasted and they aren't. Gross. They aren't honoring the buy one get one half for the foot longs unless you order online. Refund?

Atmosphere: 2

Food: 1

Service: 1

Jacob Stegeman

Very clean and neat food displays. The employees were also very welcoming and had a great attitude.

Adam

The young girl working there stole my $150 JBL speaker when I set it down near the counter to pay and forgot it. I came back half an hour later and (I’m assuming her parents) showed me old camera footage from days prior asking if each white person that walked in was me. This place is terrible. Needless to say I didn’t get my speaker

J_Nolimit

Makes the best sandwiches and doesn't hesitate to make the order they way u love it

S F.M.P (Nics)

Ended up leaving without food. The sandwich I wanted was supposed to come with SLICED avocado. I stopped the employee when I saw her putting on this weird green mashed avocado on my sandwich. I asked politely if I could have the sliced avocado and she said no. When I asked why, she told me they didn't have fresh avocados to slice. So I tried to tell her that I would want something different since I didn't feel comfortable eating something that looked like paste. She told me I couldn't get anything different because she had already started making my sandwich. So I thanked her and told her I would be getting my dinner elsewhere.

Service: 1

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