Luck Cafe
2528 N Harlem Ave, Elmwood Park
(708) 695-5925
Recent Reviews
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great clean environment with an amazing staff!
I love coming to this café. Great atmosphere, friendly employees, and winning slots! Telling all my friends about this place!
Nice place!! The lady who helped me out was really helpful and welcoming, thanks Chelsea.
Absolutely awesome place!!!! Highly recommend to all friends and family.. Very clean inside and all machines are in great condition.. Staff is great and very helpful especially Chelsea always very sweet and great to talk too!!! I would give more than 5 stars if possible!!
Love this location , great time every time i go in very clean and amazing staff !
Good vibes here! Definitely a place to unwind, try your hand at some games, and just to have a good and chill time!
Super clean place, with good employees
I only gave one star because I don't think I would have been able to post a review otherwise, but my experience here today was deplorable! To begin, I entered the store at approximately 4pm, with the intention of waiting on the Cinco De Mayo drawing that had been advertised for the last several days. I was the only customer present, and the employee was named Chelsea. When I enquired about the drawing, I was told (by Chelsea) that it had already taken place. I asked did the winners need to be present, and she replied "No". I looked to see if there was a list of winners posted, but I didn't see one. She then informed me that she had ordered tacos, but I explained that I wasn't sure I would be there at 5, which was when she stated they would be there. I proceeded to play the machine closest to the counter for approximately 2hr 45 min, at which time Chelsea informed me that she would need to close the store, and would allow me a few more minutes to play, but the relief person had called off. To say that I was taken aback would be an understatement! I told her that I would have liked to have been told sooner, but she said she didn't want to bother me! Needless to say, I found it grossly unprofessional and could not enjoy my remaining time there. As I was preparing to leave, a couple came into the store, and she also told them that the store would be closing shortly.Thos is by far one of the WORST experiences I have had at any of the gambling cafes (and I have visited many) along with having preferred status at several Vegas casinos. There should be a dedicated service standard when a person comes to spend their hard- earned cash, and this encounter really missed the mark. In most i have been here countless times, and there's only a few occasions where ive even been offered refreshments, and that was when a lady named Pam was there. I certainly hope no one else is subjected to this type of nonsense!
Pam! What a fantastic lady! And clean?! It’s probably the cleanest place I’ve gambled in! I will definitely be back in! Thanks pam!
This place is so much fun. Chelsea the manager doesn’t sugar coat it and we love that about her. She made us feel so welcomed and we definitely will be returning once I come back!!!!
Restaurantji Recommends
This place rocks! Always friendly when I come in and always attentive, especially Chelsea, she’s fantastic. This place would be nothing without her, very dedicated as well as the rest of the staff. In fact, I’ll be coming back tomorrow!
It's say open to 1pm I came at 9pm it was close already. On a Saturday
You really need to replace the lady that works there very rude
I've been coming here for over a year. No employee never harass or said anything to me but hi, thank you, good bye, can I get you a drink, have a good day and good luck. Three times I've came here and this African lady always has a problem with me and has to say something sarcasticout of her mouth. She needs customer service skills because honestly hers SUK! She's on her cell gossiping very loud like everyone wants to hear her conversation just so unprofessional!
I am a British visitor and I must say a lovely jubbly lady called Chelsea has bloody good customer service skills. Made me feel very welcome. Thank you !
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