Potbelly Sandwich Shop

Not sure what the employee’s name is but the lady that was working tonight’s shift is a sweetheart. She went above and beyond to ensure I got my food before they closed, she deserves a raise.❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Don't bother with your mobile orders or drive thru unless you want to wait 30 minutes for cold food. They prioritize the walk through

Atmosphere: 1

Food: 4

Service: 1

I placed on ONLINE ORDER & still waiting 30 mins for two sandwiches ! worst potbelly Ive been too and plus some of the ingredients we’re missing!

Atmosphere: 1

Food: 1

Service: 1

Candy and the gentleman who made our sandwiches great customers service. Candy have excellent customer service skills. Will be back ! I’m the cold chicken sandwich guy….lol

Atmosphere: 5

Food: 5

Service: 5

Today, my boyfriend went through the drive thru to get two sandwiches. I wanted a tuna sandwich with the tuna cold and bread and cheese toasted. I did not get that. I wasn’t with him, and he didn’t check the sandwich. I would give them 0 stars if I could because they always get it wrong. I have had to go in several times to have it fixed and they’ve got it wrong with the manager standing there. You literally have to stand over the toaster and spell it out to them. The only location that doesn’t seem to understand. Who wants this sandwich with the bread not toasted. I don’t have time to return the sandwich. They need an overhaul!!!! I Want to be compensated because this is going to the garbage.

Food: 1

Service: 1

Angel, Gave us outstanding customer service for our wait. Thank you so much!

What the sense in asking me what I want on my sandwich and when I got it they put whatever tf they wanted on there?!?!?!?

Food: 1

Service: 1

I absolutely loved the excellent customer service and promptness of my experience with my catering order for my job. Jennifer the Manager was phenomenal in every way and we will continue to get catering orders from this location ongoing. Thank You!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Pot Pie Soup, Turkey Sandwich, Sugar Cookie, Oatmeal Chocolate Chip Cookie

I used to love this location but they are so incredibly understaffed now! The wait times are truly unbelievable. I could drive to the store, buy ingredients, drive home and make my own sandwich in less time than it would take for me to go through this drive through with only one person ahead of me! Unbelievable. This has happened three times now so I'm just done.

Was at the drive thru 8/22/24 with my sister and one of my best friends. The young lady taking the order was rude, curt, and kept cutting us off when ordering. By the time we got to the window we asked for a manager, who was condescending and sarcastic. Usually the dynamic there is great and there aren't any complaints from us. That's actually the best location for us because of the staff. I told her I mo longer wanted the meal or the drink that we ordered because I don't deal with poor service. The young lady needs to do better and stop shrugging her shoulders when being told how to be better.

Service: 1

Today 7/15/24 at 8:25pm I order two whole apple chicken salads. One with blue cheese & one without. I paid for my meal with my phone via apply pay my total came out to $23.07. I must admit after waiting for 10 mins or so while the worker on the register at the drive thru window stated he was calling his manager. He left me waiting at the drive thru window with no food or explanation as to why I hadn’t received my food. Finally after waiting a total of 19mins in drive thru I’m present with my food. I check the bag both salads were in my bag. I went home looked in the bag no receipt, and took my salads out the bag under the light & it looked like my salads were thrown together.

Everything in the salad is suppose to be fresh I was served rotten grapes in both my salads . This is totally unacceptable. So I decided to call back to the store to share my experience. I expressed what occurred and informed the employee this was such a horrible experience. I drove all the way to the 9544 S Western Ave, Evergreen Park, IL 60805 location to get what I actually ordered. I walked in the store and approached the counter to share my experience. I asked the same young man who took my order in drive thru to make two new whole apple chicken salads. I explained to him the salad had rotten grapes inside and this was poor customer service. I’m use to a full fresh salads. And this was unacceptable. I also ask him if he was going to make my salad to wash his hands and change his gloves because he had just got finished at the drive-through with handling cash and then he stepped over to the salad bar section attempting to make my salads without washing his hands and that is so unsanitary and disgusting . I asked him to wash his hands and to please put new gloves on. The salads that I was served wasn't potbelly standard salads. In the past I’ve received fresher looking salads than what I was served tonight. I’m highly disappointed and nobody should ever experience this again.

As a food service employee , there’s no way that you serve someone rotten or spoiled food. That’s terrible customer service. The young man I’m assuming was the manager or lead on the team tonight. He never apologized for the inconvenience. He stated that potbelly is in a food Deficit and the workers are only suppose to serve 3ounce per salad and I said to him as a customer how the hell. I’m I suppose to know the ounces on a salad if im not an employee.

This statement didn’t make sense to me. It also didn’t justify that mere fact that, I was served rotten grapes on my salad that looked thrown together with no presentation whatsoever.

I hope no one else has the experience that I have this evening because this is totally disrespectful, unsanitary, unprofessional.

I would like to give kudos to the young lady who tried to step in apologizing for the inconvenience & offering me a milkshake. But when the young man heard her offer the milkshake to me he stated aww we can only offer a cookie not a milkshake the company has a food deficit.

At this point I’m so done with this experience. I will not be visiting this location ever again. I’m so disappointed with the poor customer service tonight.

Atmosphere: 1

Food: 1

Service: 1

The wait time is longer than waiting at a DMV for your license

Employees had me waiting 5 minutes after an order was ready for my delivery and made me late plying around just now.

Atmosphere: 1

Food: 1

Service: 1

They need to change the time on the door. It's mon-sun 9am -10 pm

The ordering was the part that sent me. Walked in and stood in line, being the only person during the earlier part of the day, and still stood in line several mins like it was a rush time. Somebody was late or called off, whatever. I think places should have a contingency plan. Especially when u have huge sandwich orders, drive-thru customers, Uber orders and walk-in patrons. Finally got my food. It was fine.

Vegetarian options: U can order veggie sandwiches here.

Dietary restrictions: Get a skinny and watch ur figure.

Parking: Spots are available.

Kid-friendliness: Sure.

Wheelchair accessibility: Sure.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Sandwich, Chicken Salad