This year has been the worst for this location. Their new manager is horrible and thinks he’s gods gift to the world. Really delusional. It’s always dirty inside everything is always a mess and nothing is ever filled from the straw station to their actual donuts. Three times this week they’ve gotten my order wrong. And charging me for items I never got or ordered. Two years ago this location was good. I’ll be walking to the Starbucks inside that little Target on lake now. I refuse to go back here until I see changes especially in management that guy is just the worst. All he does is talk and hang out and get in the way. They have no one guy who actually works. I’m actually so mad about them charging me for things I didn’t get I wonder if there is something legally I can do to get money back. It’s like they’re stealing money from people. Today was the last straw and I’m headed over to the BBB to file a complaint too. So sick of the way this location is run. Oh and doesn’t matter how much money you spend they always say the bathroom is broken but it’s not they just don’t want to clean up after customers. Save your money go anywhere else but this location. There are tons of coffee places in the area that are the same price this one is just convenient being by the train that I picked it as my coffee place but I think I’ll go to the Starbucks on lake like I said or the cafe next to the train right before south blvd never again this location neverrrrrrrrr
Jose Madero
I was rejected by the young lady wend I was trying to order hot food I was told she had just clocked out and that she was cleaning the oven
Atmosphere: 1
Food: 1
Service: 1
Christine A
Always getting my orders correct, friendly faces and positive attitudes each and every time. It's clean and fresh food!
Atmosphere: 5
Food: 5
Service: 5
Carlos Jimenez
Good Customer Service All Of The Employees Are Treated With Respect & Kindness
Atmosphere: 5
Food: 5
Service: 5
Chill Penguin
Kishan called me a racial slur. Do not go to this dunkin they are racist
Crystal PAZ
TAKE DOWN THAT NAZI STICKER IN YOUR BATHROOM
Darshan patel
Bad bathroom needs serious cleaning employees are rude
Atmosphere: 1
Food: 1
Service: 1
Matthew Cheung
The absolute finest Dunkin in forest park oak park area. I get coffee here often and it’s always SPOT on.
Atmosphere: 5
Food: 5
Service: 5
John Collins
Yummm.
Atmosphere: 5
Food: 5
Service: 5
K T
Be kind to yourself - go literally anywhere else. I have never had an order from this location end up correct, and that's the best case scenario. Like other reviews, I ordered for curbside. Parked right in front of the door with hazards on and waited for 20 minutes for two coffees. Person running the front stared at me through the window and did nothing. I walked in, entire staff said nothing. Went to ask about my order, staff said nothing. I grabbed my stuff from the counter with a giant pink receipt that said CURBSIDE at the top, and left, while again, the staff said nothing. At this point, I'm considering being done with major food retailers entirely - quality has dropped too far and I've had too much time wasted to spend my hard-earned money at these places. And I definitely won't be coming back to this location if I go to any other Dunkin in the future.
Lovely staff and fantastic service! Definitely my go to! Everything is always fresh and delicious!😋 And a very well maintained and clean environment. 🫶🏽
This was the worse experience I have had at a fast food franchise. Being a disabled senior and after a snow and ice storm, I ordered curbside pickup and paid online. I arrived and no one brought my order to the car. With a lot of help from other Dunkin customers, I managed to get my order by going inside the shop. When I asked why my order was not delivered to my car, the manager said he was too busy. Neither he nor any one of his five employees on site at the time offered a hand. The floor was so wet and slippery, but they would not even hand me my order or hold the door for me. It was the regular customers who helped me. I am so disgusted by the treatment I received, having been a customer for years. I just never needed curbside pickup before.
Wheelchair accessibility: There is NO wheelchair accessibility. The parking lot and sidewalk were covered in ice and snow.
Atmosphere: 1
Food: 5
Service: 1
Garnett Pruett
Worst Dunkin’ location ever . They need to shut this one down
Xoandre Moats
I just spent $30 by ordering online and I went to pick up my order. Unfortunately, I had to cancel it. Why?
The employees at this Dunkin' are all smokers. Or at least everyone that was there when I arrived is a smoker. And all of them were lined up out front of the Dunkin entrance door completely blocking the doorway smoking. They were not 15 ft away which is mandated by Illinois law. They were right up against the door blocking the door from anyone entering.
Whoever manages or owns this location needs to fire all the employees who smoke. Those of us who hate cigarette smoke and dislike the stench of tobacco ash on our food and those of us who respect the laws of Illinois that are intended to keep the public entryways safe from tobacco will never patronize this location.
I even tried to convey this from my vehicle when I arrived to pick up my food but the employees just smiled, shook their heads, and took a deep drag and blew smoke toward my car. The disrespect and the lack of any consideration for the safety or health of the customers is outrageous.
Kid-friendliness: With the amount of tobacco smoke exhaled by the employees here, keep your kids away.
This year has been the worst for this location. Their new manager is horrible and thinks he’s gods gift to the world. Really delusional. It’s always dirty inside everything is always a mess and nothing is ever filled from the straw station to their actual donuts. Three times this week they’ve gotten my order wrong. And charging me for items I never got or ordered. Two years ago this location was good. I’ll be walking to the Starbucks inside that little Target on lake now. I refuse to go back here until I see changes especially in management that guy is just the worst. All he does is talk and hang out and get in the way. They have no one guy who actually works. I’m actually so mad about them charging me for things I didn’t get I wonder if there is something legally I can do to get money back. It’s like they’re stealing money from people. Today was the last straw and I’m headed over to the BBB to file a complaint too. So sick of the way this location is run. Oh and doesn’t matter how much money you spend they always say the bathroom is broken but it’s not they just don’t want to clean up after customers. Save your money go anywhere else but this location. There are tons of coffee places in the area that are the same price this one is just convenient being by the train that I picked it as my coffee place but I think I’ll go to the Starbucks on lake like I said or the cafe next to the train right before south blvd never again this location neverrrrrrrrr
I was rejected by the young lady wend I was trying to order hot food I was told she had just clocked out and that she was cleaning the oven
Atmosphere: 1
Food: 1
Service: 1
Always getting my orders correct, friendly faces and positive attitudes each and every time. It's clean and fresh food!
Atmosphere: 5
Food: 5
Service: 5
Good Customer Service All Of The Employees Are Treated With Respect & Kindness
Atmosphere: 5
Food: 5
Service: 5
Kishan called me a racial slur. Do not go to this dunkin they are racist
TAKE DOWN THAT NAZI STICKER IN YOUR BATHROOM
Bad bathroom needs serious cleaning employees are rude
Atmosphere: 1
Food: 1
Service: 1
The absolute finest Dunkin in forest park oak park area. I get coffee here often and it’s always SPOT on.
Atmosphere: 5
Food: 5
Service: 5
Yummm.
Atmosphere: 5
Food: 5
Service: 5
Be kind to yourself - go literally anywhere else.
I have never had an order from this location end up correct, and that's the best case scenario. Like other reviews, I ordered for curbside. Parked right in front of the door with hazards on and waited for 20 minutes for two coffees. Person running the front stared at me through the window and did nothing. I walked in, entire staff said nothing. Went to ask about my order, staff said nothing. I grabbed my stuff from the counter with a giant pink receipt that said CURBSIDE at the top, and left, while again, the staff said nothing.
At this point, I'm considering being done with major food retailers entirely - quality has dropped too far and I've had too much time wasted to spend my hard-earned money at these places. And I definitely won't be coming back to this location if I go to any other Dunkin in the future.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Lovely staff and fantastic service! Definitely my go to! Everything is always fresh and delicious!😋 And a very well maintained and clean environment. 🫶🏽
Vegetarian options: Veggie egg bites
Parking: Open parking lot
Wheelchair accessibility: They have a ramp
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Dunkin' Lemonade Refreshers, Caramel Iced Macchiato, Dunkin' Energy, Bagel, Sausage Egg and Cheese, Hash Browns
Good service
Atmosphere: 5
Food: 5
Service: 5
This was the worse experience I have had at a fast food franchise. Being a disabled senior and after a snow and ice storm, I ordered curbside pickup and paid online. I arrived and no one brought my order to the car. With a lot of help from other Dunkin customers, I managed to get my order by going inside the shop. When I asked why my order was not delivered to my car, the manager said he was too busy. Neither he nor any one of his five employees on site at the time offered a hand. The floor was so wet and slippery, but they would not even hand me my order or hold the door for me. It was the regular customers who helped me. I am so disgusted by the treatment I received, having been a customer for years. I just never needed curbside pickup before.
Wheelchair accessibility: There is NO wheelchair accessibility. The parking lot and sidewalk were covered in ice and snow.
Atmosphere: 1
Food: 5
Service: 1
Worst Dunkin’ location ever . They need to shut this one down
I just spent $30 by ordering online and I went to pick up my order. Unfortunately, I had to cancel it. Why?
The employees at this Dunkin' are all smokers. Or at least everyone that was there when I arrived is a smoker. And all of them were lined up out front of the Dunkin entrance door completely blocking the doorway smoking. They were not 15 ft away which is mandated by Illinois law. They were right up against the door blocking the door from anyone entering.
Whoever manages or owns this location needs to fire all the employees who smoke. Those of us who hate cigarette smoke and dislike the stench of tobacco ash on our food and those of us who respect the laws of Illinois that are intended to keep the public entryways safe from tobacco will never patronize this location.
I even tried to convey this from my vehicle when I arrived to pick up my food but the employees just smiled, shook their heads, and took a deep drag and blew smoke toward my car. The disrespect and the lack of any consideration for the safety or health of the customers is outrageous.
Kid-friendliness: With the amount of tobacco smoke exhaled by the employees here, keep your kids away.
Atmosphere: 1
Food: 1
Service: 1
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