Sat at the bar and ordered a drink got the drink and then ordered and immediately was told I have to hold on the bar tender then placed the order of the three guys nex to me and they came in just before me then came back to tell me she won’t place my order in bc now there is a 30 min wait I won’t be back with that being the service I received piss poor
Atmosphere: 1
Food: 1
Service: 1
Billy Thielemann
Great service, great food, great deal.
Atmosphere: 5
Food: 5
Service: 5
Deborah Jannink
Called BWW on Christmas eve to verify their hours. The man who answered the phone told me they were open until 5:30 pm. I then placed an order at 3:45 pm online for pickup at 4:45. I was on my way to the restaurant to pick up my food when I received a phone call at 4:38 stating they didn't have any burgers and would I like them to make something else or cancel my order. I stated they could cancel my order. However, since I was already on my way there and had to also visit another business in the area, as I drove past BWW at 4:50 I noticed the restaurant was completely dark and the employees were walking to their cars. I have no problem with businesses closing early on Christmas eve, I believe everyone should get to spend time with their families, but just say that instead of lying about being out of food. I never received a order cancelation email and I still have not received my refund.
Service: 1
E G Bullock
Ordered bone in wings, got little chunks of? Onion rings were not rings, but pieces of onion. Waited long time for service.
Food: 1
Service: 1
Georgie
Value for money sucks, don’t order online. Gotta pay $6 for a side of fries the box isn’t even a quarter full. They also forgot the carrots and ranch.
Food: 3
Veronica Platzbecker
They forgot about us. Finally had to go pull a Karen to get our food.
Atmosphere: 3
Food: 3
Service: 1
iymoni pleasant
There was a guy with an indescribable hair color. It looked patchy gray, but he was nice, he was the topic of the night. The food was left under the warmer for a very long time. It was cold and sauce was dried up. The waiter did keep us up to date on our drinks which were good. I suggest ordering the Salted Caramel Expresso that’s it.
Atmosphere: 2
Food: 1
Service: 2
Jason J
Terrible service. Waitress was completely miserable.
Atmosphere: 3
Food: 2
Service: 1
Joshua Walker
The customer service and the level of genuineness was match by no other fast food joint in Decatur, IL or in a 15 minute radius of the that restaurant. Well done fellows! 👏🏻
Atmosphere: 5
Food: 5
Service: 5
Noah Lugeons
We were a pain in the ass of a table, but the servers were great. And the Lions won, so that's a plus.
I know it's Sunday and gets busy but this establishment was the worse. We didn't get any service for an hour that includes drinks. When we was served our meals and i asked for napkins and we was in an awkward situation. I wanted to go but my husband wanted to stay and watch the game. Management needs to help in this area especially when NFL is in season.
Atmosphere: 5
Food: 3
Service: 1
Master Phillips
Unfortunately, this visit to Buffalo Wild Wings was a disappointment. The food quality fell well below the standard I’ve come to expect from the brand. My wings were overcooked, dry, and barely had any sauce on them. The fries tasted stale—like they’d been sitting under a heat lamp for days.
The overall cleanliness of the restaurant was lacking, and it just didn’t feel like anyone on staff was invested in the customer experience. It seemed like the team had checked out, and management wasn’t paying attention. Definitely not the game-day atmosphere or food I was hoping for.
Atmosphere: 2
Food: 2
Service: 3
Alex Farnsworth
Had to wave down our server for everything, appetizers were fine, we got wings and they were like sauced rubber
Atmosphere: 4
Food: 2
Service: 1
Patrick Ward
Slow service. Cold food. Manager just walks around without a care in the world. Absolutely horrible experience!!
Atmosphere: 1
Food: 1
Service: 1
Janelle B
We waited almost 2 hours for our food on a Sunday evening. There were groups that came in after us that ordered, were served, and left before we received our food. The manager was not the least bit apologetic of the situation. I will definitely not return to this establishment. The location was Forsyth, Illinois.
Sat at the bar and ordered a drink got the drink and then ordered and immediately was told I have to hold on the bar tender then placed the order of the three guys nex to me and they came in just before me then came back to tell me she won’t place my order in bc now there is a 30 min wait I won’t be back with that being the service I received piss poor
Atmosphere: 1
Food: 1
Service: 1
Great service, great food, great deal.
Atmosphere: 5
Food: 5
Service: 5
Called BWW on Christmas eve to verify their hours. The man who answered the phone told me they were open until 5:30 pm. I then placed an order at 3:45 pm online for pickup at 4:45. I was on my way to the restaurant to pick up my food when I received a phone call at 4:38 stating they didn't have any burgers and would I like them to make something else or cancel my order. I stated they could cancel my order. However, since I was already on my way there and had to also visit another business in the area, as I drove past BWW at 4:50 I noticed the restaurant was completely dark and the employees were walking to their cars. I have no problem with businesses closing early on Christmas eve, I believe everyone should get to spend time with their families, but just say that instead of lying about being out of food. I never received a order cancelation email and I still have not received my refund.
Service: 1
Ordered bone in wings, got little chunks of? Onion rings were not rings, but pieces of onion. Waited long time for service.
Food: 1
Service: 1
Value for money sucks, don’t order online. Gotta pay $6 for a side of fries the box isn’t even a quarter full. They also forgot the carrots and ranch.
Food: 3
They forgot about us. Finally had to go pull a Karen to get our food.
Atmosphere: 3
Food: 3
Service: 1
There was a guy with an indescribable hair color. It looked patchy gray, but he was nice, he was the topic of the night. The food was left under the warmer for a very long time. It was cold and sauce was dried up. The waiter did keep us up to date on our drinks which were good. I suggest ordering the Salted Caramel Expresso that’s it.
Atmosphere: 2
Food: 1
Service: 2
Terrible service. Waitress was completely miserable.
Atmosphere: 3
Food: 2
Service: 1
The customer service and the level of genuineness was match by no other fast food joint in Decatur, IL or in a 15 minute radius of the that restaurant. Well done fellows! 👏🏻
Atmosphere: 5
Food: 5
Service: 5
We were a pain in the ass of a table, but the servers were great. And the Lions won, so that's a plus.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I know it's Sunday and gets busy but this establishment was the worse. We didn't get any service for an hour that includes drinks. When we was served our meals and i asked for napkins and we was in an awkward situation. I wanted to go but my husband wanted to stay and watch the game. Management needs to help in this area especially when NFL is in season.
Atmosphere: 5
Food: 3
Service: 1
Unfortunately, this visit to Buffalo Wild Wings was a disappointment. The food quality fell well below the standard I’ve come to expect from the brand. My wings were overcooked, dry, and barely had any sauce on them. The fries tasted stale—like they’d been sitting under a heat lamp for days.
The overall cleanliness of the restaurant was lacking, and it just didn’t feel like anyone on staff was invested in the customer experience. It seemed like the team had checked out, and management wasn’t paying attention. Definitely not the game-day atmosphere or food I was hoping for.
Atmosphere: 2
Food: 2
Service: 3
Had to wave down our server for everything, appetizers were fine, we got wings and they were like sauced rubber
Atmosphere: 4
Food: 2
Service: 1
Slow service. Cold food. Manager just walks around without a care in the world. Absolutely horrible experience!!
Atmosphere: 1
Food: 1
Service: 1
We waited almost 2 hours for our food on a Sunday evening. There were groups that came in after us that ordered, were served, and left before we received our food. The manager was not the least bit apologetic of the situation. I will definitely not return to this establishment. The location was Forsyth, Illinois.
Atmosphere: 1
Food: 1
Service: 1
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