Dunkin'

19420 S Harlem Ave, Frankfort
(815) 469-6044

Recent Reviews

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Margie Napier

Some things never change, like DDs. Thanks.

Food: 5

Mahmoud Hassane

Customer service is extremely poor and Manger is extremely unprofessional with communication skills

Atmosphere: 1

Food: 1

Service: 1

Ron

Make mistakes on orders always check before driving off... 🚗

Food: 2

Dennis Caswick

They have a very big dr through . had a 20 ft trailer on my long bed crue cab Ram went through drive no trouble.

Atmosphere: 3

Food: 3

Service: 3

Felicia

I waited for them to make it and it was cold not even close to being warm let alone hot. Smh

Atmosphere: 2

Food: 1

Service: 1

Joseph Alcala

The manager watched me stand their for 10 minutes. Not a single hello or anything. Unreal

Atmosphere: 1

Food: 5

Service: 1

Christopher Micheal

I ask everytime for light cream cheese and they always give me way too much. Morning service team doesn't seem to also care.

Service: 1

Annie Govea

Stopped in for a dozen.

Super stale donuts that had to be a few days old.

Food: 1

Ed S

Service doesn't exist here. I approached the counter Sunday morning in hopes of purchasing a coffee. One employee began walking towards the counter to take my order then suddenly turned back to take the order of the drive thru vehicle that just pulled up to the menu speaker. The other employee told me that she would be with me in a moment but then began preparing the drive thru order. I guess drive thru money is greener than walk in money. Just purchased cold beverages from the gas station itself instead. Such a disappointment!

Service: 1

Dr. JoniAnn Jones-Chaney

My order was not right and the manager made it over.

Atmosphere: 5

Food: 5

Service: 5

Kyle

Awful service and rude staff. The issue is the management the way the workers are when management is and isn’t present is night and day. No manager friendly all smiles. Manager there and everyone is on edge and rude.

Atmosphere: 2

Food: 4

Service: 1

c roll

A place I frequent, always professional.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Bagel, Caramel Iced Macchiato, Iced Latte, Chicken Bacon Croissant Stuffer, Hash Browns

Jenna Toles

Always 100% here . Great team

Atmosphere: 5

Food: 5

Service: 5

Dolores Zambrano

The only words I can say about this place is.. Rude!!!! They do not know what Customer Service is at this place!!! Extremely rude. No good morning, no have a nice day, no thank you! Nothing!!!!!

Atmosphere: 1

Food: 1

Service: 1

tom half

The avocado toast is only one piece of bread are you kidding me

Atmosphere: 3

Food: 1

Service: 4

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