Lumes Pancake House Frankfort

My server told me “What do you want me to do about it” instead of apologizing for the food not meeting my expectations when I explained my problem with my order, and I asked if I can receive a partial refund. The customer service is okay until you bring up a problem. I asked for a steak burrito that came with vegetables. When I received the burrito, it was pretty much all vegetables with a couple of pieces of steak for $15.99. And the managers gave me the refund, which I appreciate, but they acted as if I were a huge inconvenience. I used to come here at least once every couple of weeks with my family but will no longer be giving them my business.

Atmosphere: 3

Food: 3

Service: 1

Usually love Lumes but not this location. I took my nephew to lunch. He had chicken strips w/fries. I asked for Crepe Florentine (which used to be on the menu). We both had a soda. Our bill was over $50. I knew there would be an upcharge for the change/crepe insides but certainly not what I got charged. It was almost $30 for those crepes. Instead of switching out several ingredients on their Mediterranean crepe special for $15.99, they charged me $11 for just the actual crepes and then ala carted everything else including the eggs inside! The lady kept saying I added so much. Eggs, spinach and bacon? AND they charged each ingredient by 3 because they gave me 3 crepes (which I didn't ask for). Not cool. In this day when money is tight and customers can choose where to go, it's sad that this Lumes is such a rip off. Poor customer service, I'd say.

Atmosphere: 4

Food: 3

Service: 2

Amazing food and cozy place to dine! I know they are famous for pancakes, but the omelets are Ahhmazimg. Could feed 2 people and high quality ingredients

Atmosphere: 5

Food: 5

Service: 5

Stopped in around 1130am sunday, a short wait and we were seated. Prompt food and friendly service. Enjoyed the fall decor!

Atmosphere: 4

Food: 4

Service: 5

Big portions.

Atmosphere: 3

Food: 4

Service: 4

Very cozy interior with a decent size menu.

Atmosphere: 5

Food: 5

Service: 5

I ordered the country benedict...hot and delicious with everything on the plate cooked JUST right. Eddy was our server and she was all you want in a server, and then some. Unfortunately I didn't pay our bill, and found out she was undertipped, I plan on returning, and making it right.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Crepes with Blueberrys, Biscuits and Gravy

I’ve been going here for breakfast food since I was in high school. The food is always fresh and the staff are very friendly. My friends and I enjoy meeting up here for breakfast. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

I love this place, it's one of the top three breakfast spots in the area, but I'm leaving a one star review because they just hiked all their prices by $3-$4 per item. This is absolutely insane its ~$16 for a skillet now, and I won't be going here anymore.

This experience was fantastic from beginning to end . The food was absolutely scrumptious. And everything was noticeably fresh. Our server was very kind and attentive she kept our drinks full and Was very attentive. All of the staff at the restaurant was fantastic.The atmosphere was wonderful.There was no weight and the prices were reasonable.I would highly recommend this to family and friends.I will definitely be going back. The restaurant and restrooms were very clean.

Atmosphere: 5

Food: 5

Service: 5

3% extra for using a credit card is bush league. Does this place think it’s 1957? The owners may want to accept that cash transactions are going the way of the dinosaur. And pushing us to get out at 2:30 because they close at 3 was not too hospitable. We won’t be back.

Atmosphere: 3

Food: 2

Service: 2

FNtaztic Eggs Benedict and Phinominal biscuits and gravy ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Biscuits and Gravy

Large portions and good atmosphere. Breakfast omelets are good, you do need to add salt, pepper, hotsauce & ketchup because it can be under seasoned, but the pancakes are ?. Overall a good place for the family on the weekends.

Atmosphere: 5

Food: 4

Service: 5

I got the country style fried steak, and it was good! Solid food and reasonable

Atmosphere: 5

Food: 4

Service: 5

Very impressed with this place.

Atmosphere: 4

Food: 5

Service: 5