Rachel Loucado is an absolute horrible management choice. I Tried to place an order over the phone for pick up I was told I couldn’t and to come in. I drove 20 mins to this Frankfort location. I placed an order paid for it then waited in my car for 30mins for it to be prepared. The cashier told me Rachel had voided my order and I would need to repay and wait for it all over again another 30 to 40 minutes. I then asked to speak to her directly, I heard her say “she’s gonna have to wait” I then asked for corporates number she then said “tell her to google it” and continued to be very nasty to me. I arrived at Pizza Hut at 4:03pm and left at 5:32pm with no pizza and money off of my card that I won’t get back until a few business days . She was disrespectful and made it clear that no consequences will be held against her for her disrespect towards me.
Atmosphere: 1
Food: 1
Service: 1
Christian Bernardino
Took 20 mins to take order over the phone. Still them over an hr to get my order done and it was still wrong: they must hire anyone without proper training: will never go back
Atmosphere: 1
Food: 4
Service: 1
Pam Boyd
I didn't receive what I had ordered. I called immediately and was offered the rest of my order in "an hour or so" or a $10 credit. My missing item was over $16. I was put on hold indefinitely and called back and got marquis who claimed to be the district manager (liar) He chose to play stupid like he couldn't comprehend what I was saying. Calling corporate tells you contact store or website. Website apparently doesn't work seems like pizza hut has a real scam going on here. Return your call promptly is code for haha we totally screwed you. WORST CUSTOMER SERVICE EVER and they still owe me $20. Additional info added: Mersa was able to handle my issue professionally. She is the actual manager of the store. Contacting corporate is still a joke but Mersa gets an A ➕️ for handling the situation correctly and with compassion.
Atmosphere: 1
Food: 3
Service: 1
Hussain Muammar
Your better off going to Little Casers down the street. The pizza was brown, lacking sauce, lacking cheese, and was cold. Customer service is worse than the pizza, no one cares.
Atmosphere: 1
Food: 1
Service: 1
Evan White
I order extra cheese and extra sausage, get charged for it, and not only do I not get it, my pizza looks and tastes like it’s been reheated and there’s barely any sauce at all. Will not be ordering again.
Atmosphere: 1
Food: 1
Service: 1
Karen Booher
Brown vegetables and complete mess of a salad bar. We asked for no sausage on our meat lovers pizza. Loaded with sausage.
Atmosphere: 2
Food: 1
Service: 3
Kim Pawlowski
Tried the tavern style 2 times..crust is good but sauce, cheese, and toppings space. Plus it was over cooked. Will not go back
Atmosphere: 2
Food: 2
Service: 2
Tovmir
Went in today July 11 to pick up my boneless wings and some bread sticks when I got back to my car I opened the wings and saw barely any sauce on the wings went back into to tell the lady that my wings were made bad and she said that she had to put the amount they told her to then when i requested extra buffalo sauce to add to my wings what was supposed to be there in the first place I got charged $2.57 never have i experienced this in other pizza huts until now totally never returning
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Breadsticks
Anshul Patel
The crust was not cooked enough it was uncooked still. The vegetables were also uncooked
Atmosphere: 5
Food: 2
Service: 4
Mike Birch
I called, wanting to order a pizza, and Kyra (or whatever her name was - she wouldn't tell me) the "manager" was so rude. She refused to take my order and hung up on me. Might as well take your business to Dominos after this experience.
The first and last time that I will ever visit this location. I wasn’t acknowledged when I stood in front of the counter. My food wasn’t ready when I showed up even after it told me it was ready 10 mins prior. To think you would want me to tip beforehand is hilarious. Be careful how you treat your customers some of us do write thorough reviews.
Atmosphere: 1
Food: 1
Service: 1
Cody
I cannot praise Brad's outstanding service at Pizza Hut enough! Our experience was nothing short of exceptional. Despite the numerous changes to our order for the party, Brad went above and beyond with his exceptional understanding and unwavering kindness.From the moment we called in, his welcoming demeanor set the tone for a delightful evening. We changed our order not once, not twice, but three times, and each time, Brad handled it with grace and a genuine smile. His patience and commitment to ensuring our satisfaction truly stood out.Beyond just taking our orders, Brad engaged with us, making the dining experience feel personalized and enjoyable. His professionalism and positive attitude transformed a simple meal into a memorable event for our party.In an era where great customer service can be rare, Brad exemplified excellence. Pizza Hut is fortunate to have such a dedicated and customer-centric team member. A heartfelt thank you to Brad for making our evening not just about the food but about the fantastic service that accompanied it. We'll undoubtedly be returning, thanks to the wonderful atmosphere he helped create!
Atmosphere: 5
Food: 5
Service: 5
Jerry Williams
Pizza hut is trash. I only went because my 8yr old likes
Rachel Loucado is an absolute horrible management choice. I Tried to place an order over the phone for pick up I was told I couldn’t and to come in. I drove 20 mins to this Frankfort location. I placed an order paid for it then waited in my car for 30mins for it to be prepared. The cashier told me Rachel had voided my order and I would need to repay and wait for it all over again another 30 to 40 minutes. I then asked to speak to her directly, I heard her say “she’s gonna have to wait” I then asked for corporates number she then said “tell her to google it” and continued to be very nasty to me. I arrived at Pizza Hut at 4:03pm and left at 5:32pm with no pizza and money off of my card that I won’t get back until a few business days . She was disrespectful and made it clear that no consequences will be held against her for her disrespect towards me.
Atmosphere: 1
Food: 1
Service: 1
Took 20 mins to take order over the phone. Still them over an hr to get my order done and it was still wrong: they must hire anyone without proper training: will never go back
Atmosphere: 1
Food: 4
Service: 1
I didn't receive what I had ordered. I called immediately and was offered the rest of my order in "an hour or so" or a $10 credit. My missing item was over $16. I was put on hold indefinitely and called back and got marquis who claimed to be the district manager (liar) He chose to play stupid like he couldn't comprehend what I was saying. Calling corporate tells you contact store or website. Website apparently doesn't work seems like pizza hut has a real scam going on here. Return your call promptly is code for haha we totally screwed you. WORST CUSTOMER SERVICE EVER and they still owe me $20. Additional info added: Mersa was able to handle my issue professionally. She is the actual manager of the store. Contacting corporate is still a joke but Mersa gets an A ➕️ for handling the situation correctly and with compassion.
Atmosphere: 1
Food: 3
Service: 1
Your better off going to Little Casers down the street. The pizza was brown, lacking sauce, lacking cheese, and was cold. Customer service is worse than the pizza, no one cares.
Atmosphere: 1
Food: 1
Service: 1
I order extra cheese and extra sausage, get charged for it, and not only do I not get it, my pizza looks and tastes like it’s been reheated and there’s barely any sauce at all. Will not be ordering again.
Atmosphere: 1
Food: 1
Service: 1
Brown vegetables and complete mess of a salad bar.
We asked for no sausage on our meat lovers pizza. Loaded with sausage.
Atmosphere: 2
Food: 1
Service: 3
Tried the tavern style 2 times..crust is good but sauce, cheese, and toppings space. Plus it was over cooked. Will not go back
Atmosphere: 2
Food: 2
Service: 2
Went in today July 11 to pick up my boneless wings and some bread sticks when I got back to my car I opened the wings and saw barely any sauce on the wings went back into to tell the lady that my wings were made bad and she said that she had to put the amount they told her to then when i requested extra buffalo sauce to add to my wings what was supposed to be there in the first place I got charged $2.57 never have i experienced this in other pizza huts until now totally never returning
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Breadsticks
The crust was not cooked enough it was uncooked still. The vegetables were also uncooked
Atmosphere: 5
Food: 2
Service: 4
I called, wanting to order a pizza, and Kyra (or whatever her name was - she wouldn't tell me) the "manager" was so rude. She refused to take my order and hung up on me. Might as well take your business to Dominos after this experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The first and last time that I will ever visit this location. I wasn’t acknowledged when I stood in front of the counter. My food wasn’t ready when I showed up even after it told me it was ready 10 mins prior. To think you would want me to tip beforehand is hilarious. Be careful how you treat your customers some of us do write thorough reviews.
Atmosphere: 1
Food: 1
Service: 1
I cannot praise Brad's outstanding service at Pizza Hut enough! Our experience was nothing short of exceptional. Despite the numerous changes to our order for the party, Brad went above and beyond with his exceptional understanding and unwavering kindness.From the moment we called in, his welcoming demeanor set the tone for a delightful evening. We changed our order not once, not twice, but three times, and each time, Brad handled it with grace and a genuine smile. His patience and commitment to ensuring our satisfaction truly stood out.Beyond just taking our orders, Brad engaged with us, making the dining experience feel personalized and enjoyable. His professionalism and positive attitude transformed a simple meal into a memorable event for our party.In an era where great customer service can be rare, Brad exemplified excellence. Pizza Hut is fortunate to have such a dedicated and customer-centric team member. A heartfelt thank you to Brad for making our evening not just about the food but about the fantastic service that accompanied it. We'll undoubtedly be returning, thanks to the wonderful atmosphere he helped create!
Atmosphere: 5
Food: 5
Service: 5
Pizza hut is trash. I only went because my 8yr old likes
Atmosphere: 3
Food: 1
Service: 3
bros locked me in the toilet
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