Dunkin'
10131 W Grand Ave, Franklin Park
(847) 288-9261
Recent Reviews
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Workers in the morning have an unfriendly way of providing service, they answer reluctantly.
You may want to think twice before eating there , I was a regular until I saw manager Vassu accidentally drop donuts on the floor and putting them back to sell , plus I noticed he sometimes grabs donuts with his bare hands , they lost my business , somebody is going to get sick eating there
Atmosphere: 1
They got attitude problems here
Atmosphere: 2
Food: 4
Service: 2
Just ordered the cookie butter cold brew with cold foam thru the app and had my husband pick it up and there was no cold foam on it. I never thought you can make coffee taste like medicine it was disgusting. The put the topping on it without the cold foam and it was soggy and gross. Wish I could get my money back.
Every time I get my coffee they don't make it the way I asked
Atmosphere: 1
Food: 4
Service: 1
I always order coffee. But 95 percent of them are given to me decaffeinated without tasting like coffee!! ??. Very poor flavor!! They disappoint!!
Food: 1
Service: 4
Ordered 2 sandwiches 2 hash brown and a coffee the cashier said she charge just for one it’s not about the money it’s about team work the whole crew wash talking to much in Spanish and the poor Indian lady cooking they should be working more and talking about there personal life after work not at work
Atmosphere: 1
Service: 1
It’s a nice place
Atmosphere: 5
Food: 5
Service: 5
The best iced coffee around! Perfect every time, without a doubt! Just wish they were 24 hour.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Muffins, Bagels, Donuts, Munchkins Donut Hole Treats, Croissant, Egg and Cheese
Small pieces of plastic in my coffee the morning indian lady Mina has an attitude with everyone & insults you in her language. Have reason to believe she’s contaminating my coffee with small pieces of paper and plastic. Evil woman. ?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There’s an older lady who wears glasses that works there “super rude”at the drive thru I had asked if they could remake my order that I had picked up 15 minutes before going back because it was wrong and they said the could then when I got to the window this older lady who wears glasses had such an attitude and said she couldn’t remake my drink because she couldn’t resell it.Which was not a mistake made from my end.Like I’m not going to pay for a new drink when you messed up my order.
Atmosphere: 1
Food: 1
Service: 1
These people don't know how to make items on their menu. It's hit or miss. But always wrong an inconsistent
Atmosphere: 1
Food: 1
Service: 1
The Girls working there are nice to you! Fast service, and lost of parking and room inside.
Atmosphere: 5
Food: 5
Service: 5
Coffee always hot good place
As I pulled up to the drive-through at Dunkin’ - Baskin-Robbins, I couldn't help but feel a sense of nostalgia tinged with a bit of skepticism. Over the years, the quality of my beloved chocolate chip milkshake seemed to have dwindled, prompting me to abandon it altogether. However, today, I decided to give it another chance, and I'm thrilled to report that I was pleasantly surprised.
From the moment I placed my order, the service was exceptional, especially considering the bustling hour of 6:30 PM. Despite the rush, my order was promptly taken, and I didn't have to wait long before being greeted with a smile at the pick-up window.
Now, onto the star of the show: the chocolate chip milkshake. Oh, how it delighted my taste buds! The quality was reminiscent of the shakes I used to enjoy back when Baskin-Robbins reigned supreme. It was creamy, indulgent, and bursting with chocolatey goodness. With each sip, I was transported back to simpler times, where life's greatest joy came in the form of a delicious frozen treat.
But the pleasant surprises didn't end there. Alongside my rejuvenated milkshake, I also indulged in some donuts, and to my delight, they were fresh. It's a rare find to encounter freshly baked donuts at 6:30 PM, but this Dunkin’ - Baskin-Robbins location defied expectations. Each bite was a testament to the care and attention to detail put into every product.
In conclusion, my visit to Dunkin’ - Baskin-Robbins was a delightful trip down memory lane, sprinkled with newfound appreciation. The revived quality of the chocolate chip milkshake and the freshness of the donuts have rekindled my love for this establishment. Kudos to the team behind the counter for delivering exceptional service and reminding me of something I used to enjoy so much.
Atmosphere: 3
Food: 3
Service: 3
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