Dunkin'
315 E Higgins Rd, Gilberts
(847) 428-3075
Recent Reviews
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I got a large ice coffee. It was made perfect it was delicious when I walked thru the door I was greeted right away. The place was extremely clean. I did use the restroom very clean. This is around 9 o’clock in the morning. The drive-through was very busy. There was only a few people in the restaurant. I have to say I did notice their donut counter where they have all the donuts it was very, very clean. I will go back to this location because the employees there were super friendly, and the place was very very clean. Great job.
Atmosphere: 5
Service: 5
I usually go through the drive through and I start placing my order and I cannot understand the worker that is taking my order, I have to constantly repeat myself to get her or him to understand what I want. Then when I get to the window my order is wrong and I have to reexplain what I want even after they confirmed what I wanted when they took my order at the speaker. It is very frustrating because it is such a small order and an easy one at that and they still can’t get it right. I wish they had someone there that I could understand fully without not being able to understand what they are saying, and that’s not being able to hear them it’s not being able to understand them.
Atmosphere: 2
Food: 4
Service: 1
I went there today, and I am not sure who they are hiring but all I have to say is that I need to be able to understand what they are saying to me while I’m in the drive through. I repeated my order multiple times as they kept telling me “give me a minute” then I had to say my whole order over again. On the screen my order was wrong (food and coffee) and I had to repeat it once again. This has been going on for a few months and I’m starting to now even want to go there anymore. I’m sick of the attitude from employees and the disrespectful was I get when I tell them my order is wrong. Won’t be coming back anymore and I used to love going here since I live close by.
Atmosphere: 1
Food: 2
Service: 1
Went to Dunkin today, I don’t know who you people are hiring but if I’m going through the drive through I should be able to understand the person taking my order, and they should be able to understand what I’m saying and I shouldn’t have to repeat myself 6 times!! The girl they have at drive through taking orders is freaking rude and doesn’t know simple manners, doesn’t say hello takes my money out of my hand and doesn’t tell me my total nor my change amount. So disappointing, get new staff! Also got my order wrong here when it was all of 3 donuts!
Atmosphere: 2
Food: 2
This is my favorite Dunkin location to go to. I wish I knew the names of the man and woman I always order from, but they are always so kind and friendly. The best part is that my order is perfect every time.
Atmosphere: 5
Food: 5
Service: 5
I luv the Refresher's for the afternoon pick me up!
Atmosphere: 5
Food: 5
Service: 5
The food is always hot and delicious. Employees are friendly and fast service.
Atmosphere: 5
Food: 5
Service: 5
The Dunkin in Gilbert's is a cut above. The staff is friendly and efficient.....and they make a great Coco Mocho
I'm an avid DD customer and this particular store is amazing and no matter what time of the day, their hot coffee is always fresh. I appreciate that so much. Wish it was like that everywhere!
Fastest drive thru there is. Extra friendly
Restaurantji Recommends
I would not go to this Dunkin' donuts found a huge piece of hair in my hot chocolate look at the pics bring it back all they offered was my money back and then they all started talking Spanish good thing I had that translator let me just say they said some ignorant things all because they thought nobody could understand them I am calling corporate!!!
They should have to wear hair nets I will try my damndest for you guys to have them have to wear hair nets just nasty like I want to taste some woman's hair with all their damn hairspray and whatever the heck she puts in her hair!!!!
Just nasty place!!!!!!!
Make sure you guys check every time who knows I might put crap in there too
Atmosphere: 1
Food: 1
Service: 1
Love the drive through, quick service for my cold brew!
Food: 5
Service: 5
Recommended dishes: Donuts
GREAT DUNKIN!!! People are so nice specially the lady’s and they always make my coffee so delicious I love it <3
Atmosphere: 5
Food: 5
Service: 5
I cannot survive without a Duncan large Iced Cofee with cream sugar and French vanilla.
Atmosphere: 4
Food: 3
Service: 4
Everyday when going to work, I pass by 2 other Dunkin' and I drive a couple minutes out of my way (passing my turn for work) just to go to this location. The staff is always amazing, the coffee is always great, my order is always right. This is my favorite Dunkin' by far!
Atmosphere: 5
Food: 5
Service: 5
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